En savoir plus sur Electric AI

Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more via a unified platform. The application allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

Features of Electric include security management, access control, analytics, permissions management, employee onboarding and offboarding, single sign-on (SSO), and more. The centralized dashboard enables managers to gain visibility into teams’ IT support requirements and sort request volume by type, timeframe, or requestor. Electric also lets administrators track devices’ health by monitoring various aspects including processor speed, RAM, application usage, battery capacity, and policy compliance.

Electric supports integration with various third-party applications, such as Slack, Microsoft Teams, Kaseya, Cisco Meraki, Asana, Trello, Dropbox, Mailchimp, DocuSign, Box, Okta, Zoom, and more. It lets supervisors share files with team members, configure workflows, track projects, and generate custom reports in real-time.

Options de tarification dès :

s/o

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Electric AI

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

États-Unis

Langues

anglais

Options de tarification dès :

s/o

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Electric AI

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Fonctionnalités

Nombre total de fonctionnalités pour Electric AI : 92

  • Accès Internet sans fil
  • Accès et contrôle à distance
  • Accès mobile
  • Accès sans surveillance
  • Alertes en temps réel
  • Alertes/Notifications
  • Analyse de la vulnérabilité
  • Analyse en temps réel
  • Audit de sécurité
  • Audit des problèmes
  • Authentification unique
  • Autorisations basées sur les rôles
  • Base de données de contacts
  • CRM
  • Catalogue de services
  • Chat en temps réel
  • Comptes d'utilisateur multiples
  • Contrôles/Permissions d'accès
  • Diagnostics de communication
  • Dépannage réseaux sans fil
  • Enquêtes et feedback
  • Enregistrement de session
  • Facturation
  • Formulaires E-Verify et I-9
  • Formulaires électroniques
  • Gestion d'orientation du flux de travail
  • Gestion de l'assistance téléphonique
  • Gestion de la communication
  • Gestion de la conformité
  • Gestion de la description des tâches
  • Gestion de la formation
  • Gestion de la sécurité
  • Gestion de logiciel
  • Gestion de projets
  • Gestion de remédiation
  • Gestion des accords de service
  • Gestion des audits
  • Gestion des billets
  • Gestion des connaissances
  • Gestion des contenus mobiles
  • Gestion des correctifs
  • Gestion des coûts en informatique
  • Gestion des documents
  • Gestion des données
  • Gestion des flux de travail
  • Gestion des incidents
  • Gestion des points de terminaison
  • Gestion des problèmes
  • Gestion des ressources informatiques
  • Gestion des stocks
  • Gestion des stratégies
  • Gestion des tâches
  • Gestion des utilisateurs
  • Gestion du déploiement
  • Géolocalisation
  • Intervention en cas de menace
  • Intégrations de tiers
  • Manuel de l'employé
  • Mentorat
  • Messagerie instantanée
  • Mode kiosque
  • Monitoring
  • Monitoring réseau
  • Notifications en temps réel
  • Outils de diagnostic
  • Pare-feu
  • Partage d'écran
  • Partage des fichiers
  • Planification
  • Planification de la maintenance
  • Portail libre-service
  • Pour logiciels d'infogérance
  • Programmation de synchronisation
  • Rapports de disponibilité
  • Rapports de service
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports informatiques
  • Reconnaissance automatique des utilisateurs et appareils
  • Réapprovisionnement
  • Sauvegarde et récupération
  • Signature électronique
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Suivi des ressources informatiques
  • Suivi des serveurs
  • Surveillance en temps réel
  • Surveillance et gestion à distance
  • Système de détection d'intrusion
  • Tableau de bord
  • Transfert de session
  • VPN

Alternatives

Atera

4,5
Alternative n° 1 à Electric AI
Atera est une excellente suite d'outils RMN tout-en-un conçue pour les MSP et les professionnels de l'informatique....

Pulseway

4,7
Alternative n° 2 à Electric AI
Conçu directement pour les MSP et les équipes informatiques internes, Pulseway fournit un outil de gestion et de...

NinjaRMM

4,9
Alternative n° 3 à Electric AI
NinjaRMM est l'une des plateformes de gestion unifiée des points de terminaison les plus faciles à utiliser au monde....

Kaseya VSA

4
Alternative n° 4 à Electric AI
Kaseya VSA est votre solution complète pour fournir des services informatiques à grande échelle, que vous soyez un...

Avis

Note globale

4,1 /5
(9)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,9/5
Support client
4,6/5

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Afficher 5 avis sur 9
Jean M.
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

IT Service

Publié le 26/03/2020

Because I have a monthly check-in with our account rep, we plan ahead and issues get resolved...

Because I have a monthly check-in with our account rep, we plan ahead and issues get resolved quickly and easily. While they make great use of automation, having a human contact makes a huge difference.

Avantages

They allowed us to untether from being in an office to running a distributed workforce and know that all employees have access to reliable tech support. I can set up company-wide policies and report to/approval chains easily. And, I have a real person for an account manager

Inconvénients

Because they are always evolving and working to make the product better, sometime new products are rolled out before they are fully debugged.

Danielle D.
Note globale
  • Secteur d'activité: Vente en gros
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Very Helpful IT Resource!

Publié le 26/03/2020

My overall daily interactions are typically very good! They are prompt, helpful, and I appreciate...

My overall daily interactions are typically very good! They are prompt, helpful, and I appreciate all their efforts.

Avantages

I have worked with Electric for almost 3 years! We have had our ups and downs but overall I am happy with their performance! Each tech that I speak with is knowledgeable and friendly. They are responsive and troubleshoot an issue from beginning to end. I appreciate the constant communication through Slack.

Inconvénients

Although they are responsive, sometimes it does take some time to arrive at a solution (this happens rarely).

Utilisateur vérifié
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Great marketing, good ideas, poor execution

Publié le 02/06/2021

I like the concept. I think COVID caused Electric to scale hard, and they scaled in very incorrect...

I like the concept. I think COVID caused Electric to scale hard, and they scaled in very incorrect ways. Instead of relying on technology, everything is click script done by a human. I don't know how our agents wound up deviating from said scripts so often, but this is ultimately the issue with humans - they make mistakes.

My CS rep was awesome, he could not have been more understanding and dedicated to making the partnership work, and I felt awful constantly having to raise QA issues with him.

The product team seems to have the right ideas. One specific product person I spoke with was very understanding of how the issues we were facing seemed to manifest, and we appeared in agreement on how technology and automation was the key to the success of the product. I appreciated her willingness to sit down and chat about the health of the partnership.

Unfortunately, I cannot recommend Electric in this current form. Without key investments in automating against well documented and established SaaS APIs, there is too much human involvement. Almost every task requires one of your employees to double check their work.

I'd be very curious to see how the product functions in 12-24 months once they get through some more of their roadmap.

Avantages

I love the accessibility of the Slack-based helpdesk. Feels more conversational, more organic, less clinical than typical email based IT.

My customer success manager was committed, insightful, and a great asset.

Inconvénients

Quality of service was the #1 issue on a consistent basis.

Tickets of the same exact nature would be handled in different ways depending on the agent or the day of the week. Administrative access was granted to users despite explicit instruction to never do that on multiple occasions, despite numerous reiterations of process.

It would take hours and constant prompting to get updates to tickets or to close any kind of loop.

Many promises made during the sales process wound up being completely untrue, such as DIY JAMF/MDM policies, and being given the JAMF/MDM config/instance when the contract expires.

Onboardings were executed on time but with regular mistakes, such as missing group memberships or typos or putting their new work email in as a personal secondary email.

Paid projects executed through the project management team were executed poorly, such as not taking backups before large-scale email migrations that wound up having issues with no backups to rely on.

In the waning days of our contract, onboarding requests were marked as completed despite having absolutely no progress made.

Even now after having cancelled our contract, they continue to try and bill our card for a contract extension that was cancelled, even after direct outreach to have them stop.

Karen L.
Note globale
  • Secteur d'activité: Formation professionnelle et coaching
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Electric is an invaluable resource for my company

Publié le 24/03/2020

My overall experience with Electric has been fantastic! Admittedly, it was rocky at the beginning...

My overall experience with Electric has been fantastic! Admittedly, it was rocky at the beginning but I believe that's merely from not clearly knowing each organization's expectations. But once that was rectified, it's been an amazing experience ever since. I've experienced nothing but the highest level of customer service for the most part and truly depend on Electric for our IT needs.

Avantages

The ease of accessibility, their quick response time, and the customer service. And Quality Assurance Analyst Dyran White has been an absolute godsend for us!

Inconvénients

I've had mostly positive encounters, however, one of my more recent interactions was negative in that I was clearly dealing with someone from another country and the language barrier made it quite difficult to communicate efficiently and effectively with them. I had to repeat myself and it was quite time-consuming having to repeatedly explain my needs.

Austin N.
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent service, incredible value

Publié le 25/03/2020

They are incredibly customer focused. Our reps are very attentive and see to any questions we have...

They are incredibly customer focused. Our reps are very attentive and see to any questions we have or additional needs we bring to them very quickly and efficiently. For a company that runs on AI, they bring a very personal touch to the experience.

Avantages

Electric AI has been an incredible partner in bringing our entire IT environment up to the standards needed as our company has scaled. They have taken so much work from the Operations team in the "Help Desk" area and been vital in sourcing solutions to manage our work more securely and efficiently than we could have on our own. The value they bring for the price is massive, especially when you consider what the cost of bringing IT management in house with a salaried employee.

Inconvénients

There are some finder details of onboarding that we still need to finesse manually, but Electric is constantly improving their portal for technology resourcing and this issue has consistently diminished over our time with them.

Afficher 5 avis sur 9 Lire tous les avis

Electric AI - FAQ

Voici quelques-unes des questions fréquentes sur Electric AI.

Types de licences disponibles pour Electric AI :

  • À partir de:
  • Type de licence: Abonnement
  • Essai gratuit: Non disponible

Utilisateurs habituels du logiciel Electric AI :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Electric AI est disponible :

anglais

Appareils pris en charge par Electric AI :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Electric AI :

Adobe Advertising Cloud, Adobe Analytics, Asana, Autodesk Construction Cloud, Basecamp, Box, Camtasia, Canva, Cisco Meraki, ClickUp, Confluence, Dashlane for Business, Freshdesk, Gmail, Google Calendar, Google Docs, Google Forms, HubSpot CRM, Jira, Microsoft Outlook, Microsoft Teams, Okta, Slack, Trello

Ressources d'aide disponibles pour Electric AI :

Service client/e-mail, FAQ/forums, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Electric AI.