
En savoir plus sur Lightspeed Restaurant
Lightspeed Restaurant est un système cloud de PDV (point de vente) pour les restaurants. La plateforme offre des fonctionnalités telles que le suivi des ventes, le traitement des paiements sans contact, les plans d'étage personnalisables, la gestion des employés, etc. Lightspeed Restaurant POS propose également des modules complémentaires pour la livraison et la vente en ligne afin de permettre aux entreprises de restauration de gérer leurs commandes de bout en bout.
Lightspeed Restaurant facilite les paiements sans contact, ainsi que les transactions via cartes de crédit et de débit et codes QR. Les factures peuvent être fractionnées par client, article ou zone de service et des pourboires peuvent être ajoutés aux factures à tout moment du processus de commande. Les commandes peuvent être gérées dans le système grâce à des outils de suivi des commandes, des plans de salle, le transfert d'articles entre les tables, la gestion des additions, etc.
Avec le module de livraison de Lightspeed Restaurant, les entreprises peuvent s'intégrer à des plateformes tierces telles que Uber Eats et Deliveroo pour recevoir directement les commandes et gérer la livraison de chaque commande. Les restaurants peuvent également créer des menus destinés uniquement à la livraison et suivre les performances de différents éléments de menu à l'aide de la fonctionnalité de reporting. Le module complémentaire Lightspeed Restaurant eCommerce offre des fonctionnalités supplémentaires, notamment la vente de marchandises, la gestion des systèmes de réservation, la gestion des sites web, l'intégration des avis, etc.
Options de tarification dès :
Non fourni par l'éditeur
- Version gratuite
- Essai gratuit
- Abonnement
Clients types
- Auto-entrepreneurs
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le cloud
- Sur site
Disponible dans les pays suivants
Autriche, Australie, Belgique, Canada, Suisse , Tchéquie, Allemagne, Danemark, Espagne, France, Royaume-Uni, Irlande, Italie, Luxembourg, Malte, Pays-Bas, Norvège, Singapour, États-Unis, Afrique du Sud et 15 autres
Langues
allemand, anglais, espagnol, français, italien
Options de tarification dès :
Non fourni par l'éditeur
- Version gratuite
- Essai gratuit
- Abonnement
Images




Fonctionnalités
Nombre total de fonctionnalités pour Lightspeed Restaurant : 64
Alternatives
Squirrel POS

TouchBistro

Nobly

Toast POS

Avis
Vous avez déjà Lightspeed Restaurant ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Je recommande le programme
Publié le 09/02/2020
Avantages
J’ai longtemps cherché un système de vente simple, abordable et efficace qui est compatible avec MEV et c’est le seul que j’ai trouvé qui correspondait à mes besoins! Je recommande Lightspeed sans hésitation! Ça fait 1 an que j’utilise le produit, la compagnie fait des suivis avec moi et je l’apprécie!
Inconvénients
J’espère qu’éventuellement on pourra avoir accès au système sur notre téléphone également!
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Take the plunge, get Lightspeed
Publié le 07/04/2022
Started with Lightspeed during covid, and it was possibly one of the best decisions we could have...
Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They will do their absolute best to fix every problem you have. We also recently went through a Hurricane that caused power and internet outrages for extended times in our area. We were still able to use Lightspeed despite not being able to connect with the internet thanks to their software and technology. Once the internet was restored (about a month later), Lightspeed was able to back up all sales and report information from when the internet was out. I highly recommend taking the plunge and starting up with Lightspeed. We are very satisfied.
Avantages
Ease of use, ease of setup, always someone to help available 24/7
Inconvénients
I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.
Alternatives envisagées
Toast POSPourquoi passer à Lightspeed Restaurant
Better setup, better customer service, availability to add other services like online ordering and loyalty program- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Choose Lightspeed!
Publié le 08/02/2021
Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the...
Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.
Avantages
We had the highest expectations for Lightspeed POS and have been ecstatic about the choice.
Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long).
We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround.
The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial.
Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery.
And the best part is full integration with our online site, POS, accounting software, and scheduling software.
Inconvénients
First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround.
The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.
Pourquoi passer à Lightspeed Restaurant
Lightspeed being Ipad based was the first consideration which eliminated some. Then online reputation, customer service, and sales process were taken into account. And, as a publicly traded company, the Lightspeed stock at the time of purchase was in the news and it was at the start of it's rise. At this writing, it is almost triple that price.- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé Autre pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Not interested in much other than sales
Publié le 13/07/2017
Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting...
Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped".
I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.
Avantages
I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.
Inconvénients
Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Lightspeed at the speed of light!
Publié le 28/11/2019
Avantages
The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.
Inconvénients
It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.
Pourquoi choisir Lightspeed Restaurant
Square was not robust enough and their pricing for multiple order entry ipads was too high.Logiciel antérieur
Square Point of SalePourquoi passer à Lightspeed Restaurant
It had all the functionality that we needed and the pricing was good and the support is phenomenal!Lightspeed Restaurant - FAQ
Voici quelques-unes des questions fréquentes sur Lightspeed Restaurant.Q. Quels sont les types de licence disponibles pour Lightspeed Restaurant ?
Types de licences disponibles pour Lightspeed Restaurant :
- À partir de : Voir les tarifs
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Lightspeed Restaurant ?
Utilisateurs habituels du logiciel Lightspeed Restaurant :
Auto-entrepreneur, 2-10, 11-50, 51-200
Q. Dans quelles langues Lightspeed Restaurant est-il disponible ?
Langues dans lesquelles Lightspeed Restaurant est disponible :
allemand, anglais, espagnol, français, italien
Q. Lightspeed Restaurant prend-il en charge les appareils mobiles ?
Appareils pris en charge par Lightspeed Restaurant :
iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Lightspeed Restaurant peut-il s'intégrer ?
Applications s'intégrant à Lightspeed Restaurant :
5stelle, Abacus, Abacus POS, Apaleo, Apicbase Restaurant Management, BPL Digital, Base7booking, Bookingplanner, Cloudbeds, Cockpit IT Service Manager, Combo, Deliverect, Easilys, Flipdish, Fourth Suite, Frontdesk Anywhere, Homebase, HotSoft PMS, Kitchen CUT, Lydia, Marketman, Mews Commander, Misterbooking PMS, Mobi2Go, Onvi, OpenTable, Oracle Hospitality Suite8, Orderlord, Payworks Payment Gateway, Planday, QuickBooks, Rotaready, SevenRooms, Skello, StayNTouch Cloud PMS, SumUp, Tenzo, UberEats Clone, WebRezPro, aleno, iZettle, protel PMS
Q. Quelles sont les ressources d'aide disponibles pour Lightspeed Restaurant ?
Ressources d'aide disponibles pour Lightspeed Restaurant :
Service client/e-mail, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Lightspeed Restaurant.