En savoir plus sur Lightspeed Restaurant

Lightspeed Restaurant est un système cloud de PDV (point de vente) pour les restaurants. La plateforme offre des fonctionnalités telles que le suivi des ventes, le traitement des paiements sans contact, les plans d'étage personnalisables, la gestion des employés, etc. Lightspeed Restaurant POS propose également des modules complémentaires pour la livraison et la vente en ligne afin de permettre aux entreprises de restauration de gérer leurs commandes de bout en bout.

Lightspeed Restaurant facilite les paiements sans contact, ainsi que les transactions via cartes de crédit et de débit et codes QR. Les factures peuvent être fractionnées par client, article ou zone de service et des pourboires peuvent être ajoutés aux factures à tout moment du processus de commande. Les commandes peuvent être gérées dans le système grâce à des outils de suivi des commandes, des plans de salle, le transfert d'articles entre les tables, la gestion des additions, etc.

Avec le module de livraison de Lightspeed Restaurant, les entreprises peuvent s'intégrer à des plateformes tierces telles que Uber Eats et Deliveroo pour recevoir directement les commandes et gérer la livraison de chaque commande. Les restaurants peuvent également créer des menus destinés uniquement à la livraison et suivre les performances de différents éléments de menu à l'aide de la fonctionnalité de reporting. Le module complémentaire Lightspeed Restaurant eCommerce offre des fonctionnalités supplémentaires, notamment la vente de marchandises, la gestion des systèmes de réservation, la gestion des sites web, l'intégration des avis, etc.

Options de tarification dès :

s/o

  • Version gratuite
  • Essai gratuit
  • Abonnement

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Autriche, Australie, Belgique, Canada, Suisse et 15 autres, Tchéquie, Allemagne, Danemark, Espagne, France, Royaume-Uni, Irlande, Italie, Luxembourg, Malte, Pays-Bas, Norvège, Singapour, États-Unis, Afrique du Sud

Langues

allemand, anglais, espagnol, français, italien

Options de tarification dès :

s/o

  • Version gratuite
  • Essai gratuit
  • Abonnement

Images

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Vidéo de Lightspeed Restaurant
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Fonctionnalités

Nombre total de fonctionnalités pour Lightspeed Restaurant : 62

  • API
  • Accès hors ligne
  • Accès mobile
  • Alertes/Notifications
  • Automatisation du marketing
  • Base de données de clients
  • Bons de commande
  • Carte de fidélité
  • Catégories personnalisables
  • Commande en ligne
  • Comptabilité
  • Contrôles/Permissions d'accès
  • Données en temps réel
  • Emplacements multiples
  • Facturation
  • Fonctions pour restaurants
  • Gestion de l'e-commerce
  • Gestion de la production
  • Gestion de la trésorerie
  • Gestion de table
  • Gestion des cartes cadeaux
  • Gestion des clients
  • Gestion des commandes
  • Gestion des conseils
  • Gestion des employés
  • Gestion des factures
  • Gestion des livraisons
  • Gestion des prix et des marges
  • Gestion des promotions
  • Gestion des recettes
  • Gestion des remises
  • Gestion des reçus
  • Gestion des stocks
  • Gestion des stocks
  • Gestion des taxes de vente
  • Gestion des ventes
  • Historique des clients
  • Historique des transactions
  • Historique des ventes
  • Intégration comptable
  • Intégrations de tiers
  • Lecture de codes-barres et de tickets
  • Paiements électroniques
  • Partage de l'addition
  • Point de vente (PDV)
  • Pointage à l'arrivée/au départ
  • Pointeuse
  • Pour les boulangeries
  • Rapports de synthèse
  • Rapports de ventes
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Saisie de commande
  • Suivi des commandes
  • Suivi des livraisons
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • Traitement des commandes
  • Traitement des paiements
  • Traitement des paiements ACH
  • Vérifications distinctes

Alternatives

Square Point of Sale

4,7
Alternative n° 1 à Lightspeed Restaurant
Square Point of Sale est une solution de point de vente pour les appareils Android et iOS qui comprend des outils de...

H&L POS

5
Alternative n° 2 à Lightspeed Restaurant
A complete suite of integrated hospitality POS systems.

Rezku POS

4,5
Alternative n° 3 à Lightspeed Restaurant
Rezku POS est un système de point de vente sur iPad pour bars et restaurants, doté de fonctionnalités de commande à...

PDQ POS

4,3
Alternative n° 4 à Lightspeed Restaurant
PDQ POS, a top rated point of sale system, is designed specifically for pizzerias, quick serve, fast casual, and...

Avis

Note globale

4,5 /5
(59)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,5/5
Support client
4,4/5

Vous avez déjà Lightspeed Restaurant ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

Donnez votre avis !
Afficher 5 avis sur 59
Taciana L.
Note globale
  • Secteur d'activité: Produits alimentaires
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Je recommande le programme

Publié le 09/02/2020

Avantages

J’ai longtemps cherché un système de vente simple, abordable et efficace qui est compatible avec MEV et c’est le seul que j’ai trouvé qui correspondait à mes besoins! Je recommande Lightspeed sans hésitation! Ça fait 1 an que j’utilise le produit, la compagnie fait des suivis avec moi et je l’apprécie!

Inconvénients

J’espère qu’éventuellement on pourra avoir accès au système sur notre téléphone également!

Toby V.
Note globale
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Lightspeed at the speed of light!

Publié le 28/11/2019

Avantages

The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.

Inconvénients

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.

Alternatives envisagées 

Clover, Toast POS et TouchBistro

Pourquoi choisir Lightspeed Restaurant 

Square was not robust enough and their pricing for multiple order entry ipads was too high.

Logiciel antérieur 

Square Point of Sale

Pourquoi passer à Lightspeed Restaurant

It had all the functionality that we needed and the pricing was good and the support is phenomenal!
Malcolm K.
Note globale
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Choose Lightspeed!

Publié le 08/02/2021

Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the...

Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.

Avantages

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice.
Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long).
We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround.
The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial.
Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery.
And the best part is full integration with our online site, POS, accounting software, and scheduling software.

Inconvénients

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround.
The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

Alternatives envisagées 

Squirrel POS et TouchBistro

Pourquoi passer à Lightspeed Restaurant

Lightspeed being Ipad based was the first consideration which eliminated some. Then online reputation, customer service, and sales process were taken into account. And, as a publicly traded company, the Lightspeed stock at the time of purchase was in the news and it was at the start of it's rise. At this writing, it is almost triple that price.
Clif P.
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Not interested in much other than sales

Publié le 13/07/2017

Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting...

Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped".

I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

Avantages

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Inconvénients

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.

Sarah T.
Note globale
  • Secteur d'activité: Produits alimentaires
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Would (and have) recommeded

Publié le 17/05/2021

With thoughtful planning and set up, we have seen a lot of value from the on-board features. We run...

With thoughtful planning and set up, we have seen a lot of value from the on-board features. We run a loyalty program using just the basic features of the POS.

Avantages

The setup took time, but with good planning, we are able to get a lot of value out of the back-end reporting without the add-on module.

Inconvénients

I wish our Chase payment system could be integrated.

Alternatives envisagées 

TouchBistro

Pourquoi choisir Lightspeed Restaurant 

The previous system did not provide robust enough reporting and did not function when there was an interruption in the internet connection.

Pourquoi passer à Lightspeed Restaurant

In the end, Lightspeed did not offer full integration with Chase, but came to the table with an offer on hardware that made it more attractive.
Afficher 5 avis sur 59 Lire tous les avis

Lightspeed Restaurant - FAQ

Voici quelques-unes des questions fréquentes sur Lightspeed Restaurant.

Types de licences disponibles pour Lightspeed Restaurant :

Utilisateurs habituels du logiciel Lightspeed Restaurant :

Auto-entrepreneur, 2-10, 11-50, 51-200

Langues dans lesquelles Lightspeed Restaurant est disponible :

allemand, anglais, espagnol, français, italien

Appareils pris en charge par Lightspeed Restaurant :

iPhone (mobile), iPad (mobile)

Applications s'intégrant à Lightspeed Restaurant :

5stelle, APICBASE Food Management, Abacus, Abacus POS, Apaleo, BPL Digital, Base7booking, Bookingplanner, Cloudbeds, Cockpit, Deliverect, Easilys, Flipdish, Fourth Suite, Frontdesk Anywhere, Homebase, HotSoft PMS, Kitchen CUT, Lydia, Marketman, Mews Commander, Misterbooking PMS, Mobi2Go, Onvi, OpenTable, Oracle Hospitality Suite8, Orderlord, Payworks Payment Gateway, Planday, QuickBooks, Rotaready, SevenRooms, Skello, Snapshift, StayNTouch Cloud PMS, SumUp Air, Tenzo, UberEats Clone, WebRezPro, aleno, iZettle, protel PMS

Ressources d'aide disponibles pour Lightspeed Restaurant :

Service client/e-mail, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Lightspeed Restaurant.