Searchspring
Searchspring
En savoir plus sur Searchspring
Searchspring offre une expérience d'achat optimale. En tant que plateforme de recherche, de merchandising et de personnalisation conçue exclusivement pour l'e-commerce, Searchspring permet aux marques d'obtenir le bon produit, pour la bonne personne, au bon moment. Avec Searchspring, des clients tels que Peet's Coffee, SKIMS, West Elm, Specialized, Chubbies, Pura Vida, Moen, Fabletics, Wildfang et Ripcurl augmentent la taille du panier, la conversion et les clients réguliers. Fondée en 2007, Searchspring a des bureaux à San Antonio, Denver, Toronto, Cracovie et Sydney.
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Vous avez déjà Searchspring ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Search Platform For The Money
Publié le 11/06/2018
This software makes it easy for bigger stores to make money. End of story.
This software makes it easy for bigger stores to make money. End of story.
Avantages
After Search Spring is set up it is incredibly easy to use and gives you a ton of relevant and useful statistics for any ecommerce store. We realized that our customers using search ending up spending much more and had a very high conversion rate versus the people that did not use the search. So we made our search bar more available to use on desktop and mobile and it worked great! So many insights like this to see inside Search Spring.
Inconvénients
Getting set up is the biggest frustration with Search Spring only because it takes a minimum of 4 weeks to do so. It includes all of the integration and set up from their team and it really isn't a big deal in the grand scheme of things but it was a little frustrating to learn we had to pay while they were still integrating.
- Secteur d'activité : Vins et spiritueux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A Game Changer For Us! One Of The Best Decisions We Made!
Publié le 30/09/2022
From day one, we were very impressed with SearchSpring. Our original salesperson was incredibly...
From day one, we were very impressed with SearchSpring. Our original salesperson was incredibly patient and worked tirelessly to ensure that the SearchSpring solution could handle all of our requirements prior to signing our contract. From there, the implementation team took over and the excellence continued. I can not speak highly enough of their efforts, attitude and expertise. They delivered a flawless solution to our website on-time and on budget. Since our launch on the SearchSpring platform, our success manager has been stellar, managing our account with great care and always with our business goals in mind. No review of SearchSpring would be complete without mentioning their support team. We've received incredible support from the beginning. We've been with SearchSpring for over 5 years now and support is even better today than it was when we first signed up. Support has always been friendly, attentive to our requests and eager to deliver speedy solutions.
Avantages
SearchSpring is incredibly adept at delivering the most relevant search results instantly. It's AI component has been a significant win for us, helping deliver higher AOV since it's deployment. The accuracy of it's product recommenadations within product detail pages and within the shopping cart are remarkable at predicting what a given user would be most interested. As a result, time on site has increased as has the number of pages each user browses. SearchSpring's merchandising module has been an incredible tool for us, allowing us to create stunning merchandising campaigns with all of the bells and whistles that are available within SearchSpring. Since deploying SearchSpring, our promotions have consistently generated 25%-50% higher revenue than before implementing their solution.
Inconvénients
This is a hard question to answer. Every time we've wished something could be done within the software, the engineers at SearchSpring have been eager to work with us to deliver the desired capabilities. I can't think of anything we've asked for that SearchSpring hasn't been able to deliver.
Pourquoi choisir Searchspring
Let me be clear - we loved SLI and were a happy client until they were bought out by a terrible company that ruined the product, destroyed their company moral and killed all of the relationships we had within their company. Following the buy out, we couldn't get support for the product, our CSM quit, every support agent we had ever worked with disappeared, engineering became non-existent and the product itself began to suffer. To add insult to injury, SLI then wanted to jack up our rates by 20%! It was criminal! In hindsight, it was the best thing that could have happened. SLI forced us to search for an alternate search partner which led us to SearchSpring. I should send SLI a thank you card every year for this!Pourquoi passer à Searchspring
SearchSpring was one of only two solutions that could handle our requirements. The deciding factor that tipped the scales in favor of SearchSpring was their team of professionals and their eagerness to work with us to deliver the best possible solution.Réponse de Searchspring
Jon, thank you for leaving this review. This made our day.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Great platform, subpar service.
Publié le 18/09/2024
They sell a big idea but, in reality, deliver something in between; their lack of care for...
They sell a big idea but, in reality, deliver something in between; their lack of care for customers is their biggest weak point. They lock you into year-long contracts, and so you are stuck with next to no customer service, without a lot of options to get support other than to hire a third party.
Avantages
Searchspring offers a robust platform for search and merchandising. It has all the features you'd want from a software side. It is pricey, but it does work well.
Inconvénients
This is where it falls about; they don't prioritise customer support and have a 3+ week turnaround on helpdesk tickets unless you mark them as urgent. So you have to decide to overreact to every issue or be okay with waiting a month or more to have something resolved. For us, this is the reason we wouldn't come back to them.
Réponse de Searchspring
Thank you for taking the time to share your feedback with us, Ellie.
Searchspring is committed to delivering excellent support to our customers around the globe and we’re sorry to hear we missed the mark for you.
Our SLA prioritizes urgent tickets and while we strive to address all requests promptly, some may take longer to complete, especially those involving custom requests outside of standard services like yours. It's worth noting that in the past year however, we've successfully resolved the previous 5 tickets you submitted within a week or less.
We're committed to ensuring all customers receive timely and effective assistance and we welcome the opportunity to support you further.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Very Functional
Publié le 08/11/2024
Works wonderfully for what we need. Hoping they do not price out their customers by trying to...
Works wonderfully for what we need. Hoping they do not price out their customers by trying to innovate beyond their scope
Avantages
Very easy to use, great data reporting, good support team
Inconvénients
Very expensive and continued price increases.
- Secteur d'activité : Design
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SearchSpring is SO Savvy!
Publié le 29/07/2024
We have had a very pleasant experience with SearchSpring. Even the not so seasoned/techy members...
We have had a very pleasant experience with SearchSpring. Even the not so seasoned/techy members of our team have been able to log in and use various portions of our account portal. It is very easy to use and really gives a glimpse into your business, how your customers shop and ways you can improve your website for overall growth.
Avantages
I love the personal touch that is received through having an onboarding + support specialist. A very knowledgable team member is with you from the very beginning for training, implementation, best practice reccommendations and to support you.
Inconvénients
The implementation was a bit "clunky", also there have been several times we needed their teams help to allow major changes on our site. Support has been great through the process, but some of the functionality SS offers in these cases has room for improvement.
Réponse de Searchspring
Thank you for your kind words, Courtney! We're thrilled to hear Searchspring has been an asset to your team. If there's anything else we can do for you, please let us know.
Searchspring - FAQ
Voici quelques-unes des questions fréquentes sur Searchspring.Q. Quels sont les types de licence disponibles pour Searchspring ?
Types de licences disponibles pour Searchspring :
- À partir de : 599,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Non disponible
Q. Qui utilise Searchspring ?
Utilisateurs habituels du logiciel Searchspring :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Searchspring est-il disponible ?
Langues dans lesquelles Searchspring est disponible :
anglais
Q. Searchspring prend-il en charge les appareils mobiles ?
Appareils pris en charge par Searchspring :
Q. Avec quelles applications Searchspring peut-il s'intégrer ?
Applications s'intégrant à Searchspring :
Adobe Commerce, BigCommerce, Miva, Shopify
Q. Quelles sont les ressources d'aide disponibles pour Searchspring ?
Ressources d'aide disponibles pour Searchspring :
Service client/e-mail, Base de connaissances, Support téléphonique, Chat
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