StoryXpress

The ease of use of the recorder, the highlighter tools and their blazing fast download speed. It took less than a minute to new team members to understand how to use the extension.
The video editing feature to crop, blur and trim also help in hiding sensitive information that gets visible while accidently recording from webcam or screen.

Nothing specifically in unlikable, they have given so many features at such affordable cost as compared to Loom or Vidyard. I really liked their folder feature which was removed in between and seems like it will be coming soon.

I really like the depth of the video analytics they offer. Not only each view of the video is counted, but they also show which device was used and which segment of the video the viewer was paying attention to. This helped me a lot in improving video copy and presentation style.

The on-screen drawing and annotation tools are very handy for instructional videos as well

The video upload speed could do with improvements. With weaker connections, it sometimes takes longer to upload longer videos. For small video clip makers, this is not a problem though; it generally happens when you are loading videos of 1 hour or longer duration.

They currently dont have a desktop app, which is also a drawback. But I was notified by their support that they will be launching this in Q3 2020. It should also improve the uploading speed issue. Something to look forward to in 2020 ha!

It is a google extension, so no new software to install
Easy to use with big easy to read buttons
Plenty of customizable functions, if needed
Can easy custom edit videos and brand the player
Easy to understand analytics

Would be nice if I had the option to show myself in either a circle shape or customize the size of the image

Creating, uploading and sharing videos with StoryXpress is very easy and that alone has made this a very useful app in our toolset. Once the browser extension is installed you just need to click the extension icon to start recording (either your screen, your webcam, or both). You also have different tools to emphasize parts of the screen, like annotations and such. It has been really helpful to record instructions on how to use a feature in our software, record bugs so dev team can replicate them, or even sending personalized videos in sales emails. The fact you can customize the branding on the video player page is also great.

As it only has a browser extension, the webcam overlay and the recording tools can only be displayed over a browser window. You can record the whole screen and any part of your computers windows, but once you switch to another application the webcam overlay goes away (until you come back to the browser). In opur use case this is minor, but if you'll use this to do walkthroughs of non-web apps, then it might be an issue.
Also, I had a problem with the extension not being able to upload videos. It went away after reinstalling, but it was a minor setback nonetheless.