HelmBot

Cloud-based business management software for service centers

4,9 /5 (60 avis) Donnez votre avis !

HelmBot - Présentation

Description du logiciel HelmBot

HelmBot is a cloud-based software designed to help businesses manage various administrative processes, such as appointment scheduling, memberships, marketing automation, project management, and point-of-sale (POS) operations. Supervisors can store customer information in the database, design referral programs with personalized discount codes, and enable clients to share their service credits with limited users.

HelmBot provides a booking calendar, which allows managers to view upcoming reservations, quickly access clients’ history or current membership status, and color-code specific slots according to requirements. Administrators can create recurring tasks, assign them to multiple employees, sort projects based on due dates or levels of priority, and enable colleagues to add comments under tasks. Supervisors can also configure user access permissions and send private messages to multiple recipients, with the aim of improving collaboration across internal teams.

HelmBot facilitates integration with various third-party applications, including Google Analytics, MailChimp, and Facebook. Businesses can manage waitlist entries and automatically notify customers about open slots or cancelled appointments. Other features include recurring billing, messaging, inventory replenishment, customizable reporting, and waiver management.

HelmBot - Présentation

Prix

À partir de
95,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

HelmBot offers a free trial, after which the software is available across two pricing plans, as outlined below:
2 Service Rooms: $95 per month
Unlimited Service Rooms: $275 per month


HelmBot - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Australie
Langues
anglais

Médias

HelmBot task generation
HelmBot discount management
HelmBot shift schedule
Capture d'écran pour HelmBot : HelmBot task generation Capture d'écran pour HelmBot : HelmBot discount management Capture d'écran pour HelmBot : HelmBot shift schedule

HelmBot - Avis

HelmBot - Avis

Note globale
4,9
/
5
Excellent
54

Très bien
6

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,9
Fonctionnalités
4,9
Simplicité d'utilisation
4,8
Support client
5
100% des utilisateurs recommandent cette application
Brad D.

Save Time, Money, and Headaches

It is my one-stop shop and has led to great efficiencies with our wellness centre. I can't recommend Helmbot and the team around it enough.


Traduire avec Google Translate
Hailey K.

Best customer service on the planet

Great. I use the helmbot to send gift cards and my employees use it to clock in and out. It’s a useful tool.


Traduire avec Google Translate
Wade G.

Great software

Highly recommended


Traduire avec Google Translate
Laura F.

Helm navigates booking success

Customer service is stellar with Float Helm, their team responds quickly regardless if it’s a question, comment or needing help.
From day 1 they took their time to ensure we were comfortable with learning the system, offering 1 on 1 live training and their features from booking to classes, gift cards and practitioners are all highly functional and easy to use.


Traduire avec Google Translate
Geoff L.

One of the only ERP systems that doesn't suck


Traduire avec Google Translate
Brad D.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Save Time, Money, and Headaches

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/09/2020
Provenance de l'avis : Capterra

It is my one-stop shop and has led to great efficiencies with our wellness centre. I can't recommend Helmbot and the team around it enough.

Avantages

My background is in electronic health record software for cancer clinics and integration with existing hospital systems so I have seen dozens of products over the years. All come with pros and cons for their specific niche market. From the business side of things they often require staff to touch 2-3 pieces of software on any given day leading to training issues, upgrade testing bottlenecks and worst of all inconsistency of care for patients/clients. The fact that Helmbot contains all the features you could want to run your clinic, health / wellness centre, without a bunch of one-off features built for specific customers is refreshing. All the features integrate together to give it its power. A robust appointment scheduler that is integrated into an online portal for customers to self-schedule, an instant messaging tool for internal communications, ample notepads to keep detailed accounts of every interaction, a POS, customer appointment notifications, inventory and order tracking, staff shift scheduling, a group logbook, resource management, task generators to make sure everything is done on time, and so much more. Upgrades are also seamless as the software is all cloud based and updates are rolled out regularly. Even contacting and communicating with customer support is built right into the platform. The time savings on training staff on 1 system instead of 3 or 4 is worth the price of admission alone.

Inconvénients

Integration with third-party apps or other CRM or EHRs is limited however the team is constantly assessing and adding new features as demand dictates.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Hailey K.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Best customer service on the planet

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/08/2020
Provenance de l'avis : Capterra

Great. I use the helmbot to send gift cards and my employees use it to clock in and out. It’s a useful tool.

Avantages

This software does prettty much everything. From scheduling appointments, to setting up an online store, internal staff scheduling, recording testing levels, providing customer reports, and being full of any feature you could possibly want—floathelm’s got it covered.
The BEST part of this software is the customer support team. Any question, feature idea or problem I encounter is ALWAYS answered, solved or investigated within hours. No long wait times, no hassle, no problem. If something comes up that their team can’t handle, they are proactive in getting the message to the right people who can help solve the problem. Further, they offer over the phone help if ever needed, with no long wait times or frustration. Special shout out to [SENSITIVE CONTENT HIDDEN], who have helped me navigate many many many MANY questions or confusions and always offer helpful tips and feedback into how I can use the software to the best of its ability.

Inconvénients

I wish there was an app. An app would make floathelm even better for customers and admins alike.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Wade G.
Secteur d'activité: Loisirs, voyage et tourisme
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Great software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/08/2020
Provenance de l'avis : Capterra

Highly recommended

Avantages

The ease of use and detailed reports are amazing. The fact that it integrates easily into my website is awesome

Inconvénients

The use over devices like smart phones can be cumbersome.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Laura F.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Helm navigates booking success

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 12/08/2020
Provenance de l'avis : Capterra

Customer service is stellar with Float Helm, their team responds quickly regardless if it’s a question, comment or needing help.
From day 1 they took their time to ensure we were comfortable with learning the system, offering 1 on 1 live training and their features from booking to classes, gift cards and practitioners are all highly functional and easy to use.

Avantages

Booking for multiple services and practitioners is easy and so customizable with Helm. After using other booking system I highly recommend Float Helm!

Inconvénients

We transferred 2yrs worth of client booking from Mindbody and lost some client notes but we opted for that feature. Helm makes it easy to do a cohesive integration

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Geoff L.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

One of the only ERP systems that doesn't suck

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/08/2020
Provenance de l'avis : Capterra

Avantages

It is easy to use from both a customer and business point of view. Setup and integration is easy, it is niche to float centres which makes it perfect if you are a float centre. Having worked in other companies with other ERP systems like Oracle and Netsuite, I can say with full certainty this is by far way better than those software systems simply because it doesn't have all the back-end issues those systems have, which are not tailored to any specific industry, and because of it's one-size-fits all approach is horrible for adapting to your business. If you are a float center, Floathelm fits perfectly in, and the customizations for adapting to your specific needs as a float center are so much tighter and easier to implement. Customer service is very helpful and quick, and I'm not waiting on back and forth emails between developers to maybe partially fix something a week later down the road.

Inconvénients

If you are not a float center, then this probably isn't for you.

Traduire en français

Réponse de HelmBot

Thanks so much for the review Geoff, and the kind words! Just so you know, since you joined we've added support for many other modalities like massage, yoga, acupuncture, salon services... even escape rooms!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,8/10
Basé sur 60 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

HelmBot - Prix

HelmBot - Prix

À partir de
95,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

HelmBot offers a free trial, after which the software is available across two pricing plans, as outlined below:
2 Service Rooms: $95 per month
Unlimited Service Rooms: $275 per month

HelmBot offers a free trial, after which the software is available across two pricing plans, as outlined below:
2 Service Rooms: $95 per month
Unlimited Service Rooms: $275 per month

Rapport qualité-prix
4,9/5
Basé sur 60 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

HelmBot - Fonctionnalités

HelmBot - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,9/5
Basé sur 60 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur HelmBot

Plus d'informations sur HelmBot

HelmBot - Principales fonctionnalités

  • ACH Payment Processing
  • Automated Scheduling
  • Barcode Scanning
  • Collaboration Tools
  • Customizable Branding
  • Data Security
  • Discount Management
  • Employee Management
  • Group Scheduling
  • Inventory Management
  • Lead Management
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Online payment processing
  • POS Integration
  • Recurring Billing
  • Returns Management
  • Sales Tracking
  • Task Management
  • Task Scheduling
  • Template Management
  • eCommerce Integration

HelmBot - FAQ

HelmBot - FAQ

Voici quelques-unes des questions fréquentes sur HelmBot.

Q. Quels sont les types de licence disponibles pour HelmBot ?

Types de licences disponibles pour HelmBot :

À partir de: 95,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

HelmBot offers a free trial, after which the software is available across two pricing plans, as outlined below: 2 Service Rooms: $95 per month Unlimited Service Rooms: $275 per month

Q. Quelles sont les principales fonctionnalités du logiciel HelmBot ?

Fonctionnalités du logiciel HelmBot :

  • ACH Payment Processing
  • Automated Scheduling
  • Barcode Scanning
  • Collaboration Tools
  • Customizable Branding
  • Data Security
  • Discount Management
  • Employee Management
  • Group Scheduling
  • Inventory Management
  • Lead Management
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Online payment processing
  • POS Integration
  • Recurring Billing
  • Returns Management
  • Sales Tracking
  • Task Management
  • Task Scheduling
  • Template Management
  • eCommerce Integration

Q. Qui utilise HelmBot ?

Utilisateurs habituels du logiciel HelmBot :

PME, Entreprises de taille moyenne

Q. Dans quelles langues HelmBot est-il disponible ?

Langues dans lesquelles HelmBot est disponible :

anglais

Q. Quels sont les types de licence disponibles pour HelmBot ?

Types de licences disponibles pour HelmBot:

Abonnement

Q. HelmBot prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par HelmBot.

Q. Avec quelles applications HelmBot peut-il s'intégrer ?

Applications s'intégrant à HelmBot :

Facebook, Google Analytics, Mailchimp

Q. Quelles sont les ressources d'aide disponibles pour HelmBot ?

Ressources d'aide disponibles pour HelmBot :

Support en ligne