Gnatta

Customer engagement tool for omnichannel communication

5 /5 (2 avis) Donnez votre avis !

Gnatta - Présentation

Description du logiciel Gnatta

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. The service-level agreement (SLA) system automatically routes incoming messages to available agents in real-time based on priorities and rules.

Gnatta allows organizations to view each customers' interaction history, add specific notes for upcoming conversations, and use the profile aggregation functionality to collect contact details from a single sender. Agents can manage and respond to client reviews across various websites and set up customizable interactive voice response (IVR) messages to facilitate communication with customers, team members, and suppliers. Administrators can sort conversations based on date or time and translate interactions into multiple languages including French, German, Russian, and others according to requirements. Supervisors can also gain visibility into contact volume and trends and track key performance indicators (KPIs) on custom dashboards. Gnatta also allows businesses to notify clients about promotions or delivery updates via SMS messages.

Gnatta facilitates integration with various third-party customer relationship management, order management, and workforce management systems. Other features of the platform include call recording, email notifications, secure socket layer (SSL) encryption, single sign-on (SSO), and call blocking.

Gnatta - Présentation

Prix

À partir de
15,00 £GB/mois

Types de licence

Essai gratuit
Abonnement

Gnatta is offered across five pricing plans, outlined below:

Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.


Gnatta - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Australie, Allemagne, Mexique
Langues
anglais

Médias

Gnatta analytics
Gnatta chats
Gnatta call recording
Vidéo de Gnatta Capture d'écran pour Gnatta : Gnatta analytics Capture d'écran pour Gnatta : Gnatta chats Capture d'écran pour Gnatta : Gnatta call recording

Gnatta - Avis

Gnatta - Avis

Note globale
5
/
5
Excellent
2

Très bien
0

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
0
Fonctionnalités
0
Simplicité d'utilisation
5
Support client
5
100% des utilisateurs recommandent cette application
Martin B.

Great software to combine social and non social customer service

We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback.

Their support guys are great and I understand they are adding multiple language support soon?

Give them a try - very good indeed.


Traduire avec Google Translate
Tom J.

Everything I need

Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).


Traduire avec Google Translate
Martin B.
Traduire en français
Traduire en français

Great software to combine social and non social customer service

Publié le 09/07/2015
Provenance de l'avis : Capterra

We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback.

Their support guys are great and I understand they are adding multiple language support soon?

Give them a try - very good indeed.

Traduire en français

Réponse de Gnatta

Thanks for the response Martin!

Note détaillée

Simplicité d'utilisation
Support client

Tom J.
Traduire en français
Traduire en français

Everything I need

Publié le 08/07/2015
Provenance de l'avis : Capterra

Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).

Traduire en français

Réponse de Gnatta

Thanks Tom!

Note détaillée

Simplicité d'utilisation
Support client

Recommandation utilisateur
0/10
Basé sur 2 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Gnatta - Prix

Gnatta - Prix

À partir de
15,00 £GB/mois
Essai gratuit
Abonnement

Gnatta is offered across five pricing plans, outlined below:

Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.

Gnatta is offered across five pricing plans, outlined below:

Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.

Rapport qualité-prix
0/5
Basé sur 2 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Gnatta - Fonctionnalités

Gnatta - Fonctionnalités

API
Base de données de clients
Base de données de contacts
Champs personnalisables
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
0/5
Basé sur 2 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur Gnatta

Plus d'informations sur Gnatta

Gnatta - Principales fonctionnalités

  • 360 Degree Feedback
  • Alerts / Escalation
  • Analytics
  • Automatic Customer Notices
  • Call Center Management
  • Communication Management
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Dashboard
  • Email Integration
  • Feedback Collection
  • Multi-Channel Communication
  • Performance Metrics
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Work Order Management
  • Workflow Management

Avantages

• Unique profile aggregation solution to provide a full 360 degree view of the customer across every channel
• Comprehensive workflow engine giving complete freedom to customize the customer journey
• Products with per seat pricing

Gnatta - FAQ

Gnatta - FAQ

Voici quelques-unes des questions fréquentes sur Gnatta.

Q. Quels sont les types de licence disponibles pour Gnatta ?

Types de licences disponibles pour Gnatta :

À partir de: 15,00 £GB/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Gnatta is offered across five pricing plans, outlined below: Starter: £15 per month (when billed monthly, quarterly, or annually) Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually. Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually. Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually. Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.

Q. Quelles sont les principales fonctionnalités du logiciel Gnatta ?

Fonctionnalités du logiciel Gnatta :

  • 360 Degree Feedback
  • Alerts / Escalation
  • Analytics
  • Automatic Customer Notices
  • Call Center Management
  • Communication Management
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Dashboard
  • Email Integration
  • Feedback Collection
  • Multi-Channel Communication
  • Performance Metrics
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Work Order Management
  • Workflow Management

Q. Qui utilise Gnatta ?

Utilisateurs habituels du logiciel Gnatta :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Gnatta est-il disponible ?

Langues dans lesquelles Gnatta est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Gnatta ?

Types de licences disponibles pour Gnatta:

Abonnement

Q. Gnatta prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Gnatta.

Q. Avec quelles applications Gnatta peut-il s'intégrer ?

Applications s'intégrant à Gnatta :

Salesforce Sales Cloud, Shopify

Q. Quelles sont les ressources d'aide disponibles pour Gnatta ?

Ressources d'aide disponibles pour Gnatta :

Support téléphonique, Support en ligne, FAQ