Fixably

Fixably
En savoir plus sur Fixably
Fixably est un logiciel de gestion cloud de services qui aide les techniciens de réparation à automatiser les processus de réparation et à gérer la logistique, les stocks, les paiements, etc. sur une plateforme centralisée. Les responsables peuvent configurer des flux de travail personnalisables, suivre les ordres de réparation et utiliser la fonctionnalité de remplissage automatique pour saisir des données dans le système.
Fixably permet aux techniciens de communiquer avec leurs clients par e-mail ou SMS, de gérer les contrats de service et d'obtenir des informations sur le client et les commandes tierces via des graphiques. Les entreprises peuvent surveiller leur chiffre d'affaires et le nombre de cas de réparation reçus ou finalisés par jour, semaine et mois en temps réel sur les tableaux de bord. Les professionnels du service peuvent gérer les fichiers POP, CLC, WCR et autres, générer automatiquement des factures d'achat et traduire les documents des clients en plusieurs langues.
Fixably s'intègre à Global Service Exchange (GSX) d'Apple et à plusieurs systèmes tiers. Les entreprises peuvent également créer des portails en libre-service en marque blanche, permettant aux clients d'accéder aux communications et aux détails de paiement. Les autres fonctionnalités comprennent les PDV (Points de Vente), l'importation/exportation de données, l'automatisation des achats et du grand livre des comptes, la passerelle SMS et les flux de travail robotiques.
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Vous avez déjà Fixably ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Review of Fixably
Publié le 30/09/2020
Fixably is a one stop shop for powerful repair processing and customer centric service portal....
Fixably is a one stop shop for powerful repair processing and customer centric service portal. There are some user experience issues but these can be overseen due to its great integration capabilities and ease to use.
Avantages
I think Fixably is a powerful tool to facilitate repairs and service orders. The system is powerful and stable with disruptions happening maybe once each quarter. The automated processes works well and we are able to communicate in a good way with our customers. The team behind it are people who strive to deliver a great product.
Inconvénients
When we got the system demo:ed for us, we got an impression that the system is highly customisable. We asked about advanced features in a calm and clear way and got the response that this was possible. Upon launch, we requested a feature that was crucial for our needs. After many weeks and a uphill battle (this is impossible, we can't do this), Fixably delivered a perfect solution. However, looking back at our demo we didn't see the highly customisable system that we got sold, even though we did get the option to onboard an enterprise plan which is ten times as expensive as the standard one.
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
An effective, intuitive and efficient all in one solution
Publié le 06/04/2022
Overall experience has been fantastic. Once we were set up and familiar with the workflow changes,...
Overall experience has been fantastic. Once we were set up and familiar with the workflow changes, it has been smooth sailing and well worth the cost.
Avantages
The feature list is deep and well thought out. The Fixably team know their market and have developed a product that resolves 99% of the aches and pains of working in this sector.
Our technicians are happy, the workflows are easy and efficient. Admin and Paperwork time is a quarter or less of what it used to be with other solutions.
Repair tracking and insights are the best out of any solution we've tried.
Performance and Stability has been impressive and incredibly reliable.
The support team have been quick, responsive and more than happy to spend the time with their customer to find a resolution to any issues that pop up.
Inconvénients
There is limited documentation, which can lead to contacting support team for some simpler questions that could be avoided.
The workflow does differ slightly to how most OCE/APAC AASP's run, however a couple moments getting familiar with the changes and it's not an issue.
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A fantastic solution for Apple Authorised Service Providers
Publié le 08/10/2020
Fixably provides a solution to our needs as an Apple Authorised Service Provider. It gives our...
Fixably provides a solution to our needs as an Apple Authorised Service Provider. It gives our technicians a robust system to record all details required when performing Apple product repairs, and to keep customers up-to-date and informed as to where their repair is. Our techs are able to keep accurate and time-stamped records and with most repairs they do not have to leave the Fixably environment t from start to finish.
Avantages
Great customer support from the Fixably team when initially testing and setting up. Being web-based there is no requirement for new hardware. The system scales well and initial staff training was straight-forward. Integration with Apple's GSX API is efficient and resolves having to re-enter information. Historical records are easy to access across multiple locations, and the Customer portal integration makes communication with customers very efficient.
Inconvénients
There are still some integrations for our location and some functionality that we are waiting on, but the development t team seems to be pushing forward rapidly.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
A great solution for service providers
Publié le 10/01/2022
Fixably is a great product for service providers across a number of different industries. Integratio...
Fixably is a great product for service providers across a number of different industries. Integration with Apple's systems has created a high degree of efficiency within our process. The feedback from our teams is that they enjoy using Fixably on a day to day basis as they need to spend less time working on administrative tasks. New and interesting features are always in the pipeline and Fixably's team is generally great to collaborate with on new ideas or challenges.
Avantages
For high volume service locations, efficiently servicing customers is critically important. With direct integration with GSX, Fixably makes appointment queues, customer information and device details available at our fingertips. Our technicians are able to efficiently processes repairs without having to waste time transferring information between systems. Further automation since launch has further enhanced an already great system. The platform is incredibly stable with very limited disruptions. When technical issues do arise, support is quick and efficient.
Inconvénients
When we had our initial demos of Fixably, we may have misinterpreted that there may have been more flexibility in workflow. During our onboarding, it became apparent that there was less flexibility than anticipated in the standard installation. This hasn’t been an issue for us as Fixably is generally receptive to feature requests and the customer support is very good.
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best ERP
Publié le 25/08/2020
Avantages
The software has been custom made for our business and it does things that none other does that I have seen in the past 15 years. It helps us greatly to be more efficient on the work we do and saves us great deal of time and money. We have also improved our customer satisfaction thanks to less human errors and better automated communication.
Inconvénients
Still in development. However the team reacts fast whenever there is a problem.
Fixably - FAQ
Voici quelques-unes des questions fréquentes sur Fixably.Q. Quels sont les types de licence disponibles pour Fixably ?
Types de licences disponibles pour Fixably :
- À partir de : 1,00 $US/année
- Type de licence : Abonnement
- Version d’essai gratuite : Non disponible
Q. Qui utilise Fixably ?
Utilisateurs habituels du logiciel Fixably :
11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Fixably est-il disponible ?
Langues dans lesquelles Fixably est disponible :
allemand, anglais, danois, espagnol, estonien, finnois, norvégien, néerlandais, suédois
Q. Fixably prend-il en charge les appareils mobiles ?
Appareils pris en charge par Fixably :
Q. Avec quelles applications Fixably peut-il s'intégrer ?
Applications s'intégrant à Fixably :
Slack, Stripe, Tyro, nShift
Q. Quelles sont les ressources d'aide disponibles pour Fixably ?
Ressources d'aide disponibles pour Fixably :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Fixably.