Yardi Breeze

Basic functions in Breeze all work but when you start implementing the extended features that are advertised the system starts to show inadequate QA. Several features are incomplete and while are client facing, do not work such as online applications, BC Proof of Service, Tenant Lease Signing and putting Tenant status to Notice while Month to Month.

With the lack of API means that many tasks that should be automated end up being manual and takes up staff time that could better be deployed.

On a daily work flow Yardi Breeze does provide fairly robust features and some that are excellent. At the time of our procurement it was the best solution available on the market.

We've been using Yardi for approximately 2+ years now, we really enjoy it and are always learning about other features and tools it has to make our jobs easier.

I used Yardi Breeze for 2 years and had many issues many of which involved software and lack of support. Yardi Breeze is focused primarily on apartment and facility rentals and most of their focus is around that with storage facilities adapted to this. Customer Portal is the prime example... One cannot easily navigate to the storage units due to their apartment and rental portals. The average person cannot make to the customer portal. Therefore , our clients chose not to use it. Reports, in Yardi Breeze are limited and you have to pay for anything outside of the few standard reports. Any updates made to information after clients initial information was entered, will not be printed on any reports printed such as a client address list, it will be all old info. So any changes made will not print out. Payments with credit cards taken Manually, thru Yardi, made it so that we were considered non compliant with the PCI.
Support, was helpful, when you could get thru to them in the first year. Second year, Support was hit or miss. Support thru Chat is free, if you call them you are charged. Generally, Support will have to take issues to the next level tell you they will get back to you and you never hear back.

Positive. I've used some version of Yardi (Voyager, CRM, Breeze) at 4 different jobs now. That being said, I have nothing else to compare it to.

Using one single database to track all accounting and leasing activities has streamlined our reporting significantly. Online access to Yardi support has proven time and time again reliable and consistent in addressing any reporting inconsistencies.