Xero

Ease of use - seriously. Nothing comes close. And trust me, I've tried a number of accounting software and they're all a nightmare to use unless you're an accountant.

Customer support could be quicker, and phone support would help.

Not much to say here anymore, they pretty much used to be good and totally lost faith.

As an accounting firm I would be very cautious with using Xero or recommending it to clients. Outside of Xero billing for things that were supposed to be free, which after complaining they claim they will reconcile but I had to threaten with a lawyer to get that reaction. As an accounting firm it is a very risky move to partner with the Xero software platform. As a firm Your clients will know your using Xero and as a result will likely start to follow Xero using social media. When this happen your clients will receive advertisements about other Accounting firms partnered with Xero. The problem isn’t that you will loose your clients, but this makes you look really bad in front of your clients that you are recommending a software that recommends other accountants outside your firm. This actually happened to me in Canada, and the response of the Canadian Xero team was simply that they didn’t intend on these promotions to be received by the clients of my firm. They didn’t care, they didn’t apologize, they didn’t even acknowledge what they did was wrong, it was evident that they prioritized their growth over their existing partners, at least in Canada. Even The Canadian director of Xero comments where limited to telling me ” I understand that you need to make important decisions in the best interest of your firm”. To me this was a clear message that he doesn’t care. As a small business the software was historically leading, recently, many clients are having issues logging in

Easy to use and provides all the information to run our business - from an accounting standpoint. What I like most is the ability to import bank transactions.

The feature I like the least is Fixed Assets. I find it confusing at times and cannot understand why we cannot attach a copy of the Vendor Invoice to a Fixed Asset file. Find this frustrating when we seem able to attach invoice copies to most other types of transactions.

Xero would have to be the absolute lifeline of our business. Each and every product they create is something that saves us time and adds to our bottom line

There is not much that I could state that I do not like about Xero - if I must state at least one thing, then it will be the difficulty in changing devices for 2FA