--- description: Hornbill : qu'en pensent les utilisateurs ? Lisez les avis sur Hornbill, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hornbill - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/292/it-service-management-itsm/software) > [Hornbill](/software/155515/hornbill) # Hornbill Canonical: https://www.getapp.fr/software/155515/hornbill Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/155515/hornbill?page=2) > Hornbill est un logiciel d'automatisation des flux de travail qui aide les équipes informatiques, les ressources humaines, les services clients et les équipes de sécurité à collaborer sur des projets, à gérer des tâches, à stocker des données, etc. Il permet aux membres de l'équipe de créer, d'organiser et de gérer des boîtes de réception partagées pour faciliter la communication interne et externe. > > Conclusion : 30 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 30 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Hornbill - **Pays**: Ruislip, R.-U. - **Entreprise fondée en**: 1995 ## Contexte commercial - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, néerlandais - **Pays disponibles**: Allemagne, Canada, France, Guernesey, Irlande, Jersey, Royaume-Uni, États-Unis, Île de Man ## Fonctionnalités - API - Accès et contrôle à distance - Accès mobile - Alertes/Notifications - Alerts/Escalation - Asset Lifecycle Management - CMDB - Catalogue de services - Champs personnalisables - Chat et messagerie - Communication multicanal - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Création de tableaux de bord - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'assistance téléphonique - Gestion de la configuration - Gestion de projets - Gestion des accords de service ## Intégrations (48 au total) - Aha\! - BambooHR - Basecamp - BeyondTrust Remote Support - Box - Buffer - Cloudflare - Docusign - Dropbox Business - Dynatrace - FreshBooks - Freshdesk - Freshservice - GitHub - Google Docs ... et 33 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) ## Catégories connexes - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de gestion des services informatiques](https://www.getapp.fr/directory/1049/it-service/software) - [Logiciels pour centres de services](https://www.getapp.fr/directory/1249/service-desk/software) ## Logiciels similaires 1. 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[JIRA Service Management](https://www.getapp.fr/software/91811/jira-service-management) — 4.5/5 (770 reviews) ## Avis ### "Hornbill Review - 13.08.2020" — 5.0/5 > **Tom** | *13 août 2020* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: There are a whole host of great things about Hornbill but some of the best features are: - Collaborative approach to development and enhancement of the software - Support from the Hornbill userbase and support team - Ease of use and navigation - Linkage between different elements of Hornbill (Project Manager and Service Manager for example) - The amount of time and effort it's saved our business with simplification and automation of processes > > **Inconvénients**: Very few things but there are some elements which could be improved: - The document library/manager tool is basic and we still use SharePoint as a storage mechanism - Reporting should be more accessible for the general Hornbill user and shouldn't require an Admin to develop a report. Some basic, frequent out-of-the-box reports are needed - A visible roadmap of future developments with some rough timelines would really be welcomed > > Hornbill are a very easy company to work with, particular shout-out to \[SENSITIVE CONTENT HIDDEN\] who's done a great job with the Hornbill Project Manager app over the past year or so. ----- ### "NCC Review" — 4.0/5 > **lee** | *30 juin 2020* | Administration publique | Taux de recommandation : 8.0/10 > > **Avantages**: Clean and non cluttered user interface. Fairly quick and easy to deploy Development support (constantly being improved and updated). > > **Inconvénients**: Reporting is pretty limited and not easy to use. (unless you can write your own sql queries). Not being able to display tasks with other call types means tasks are usually missed or forgotten about meaning can't make the best use of them. > > more formalised processes for change management and service requests. enabling users to self service more. ----- ### "Hornbill Review" — 4.0/5 > **Adnan** | *7 juillet 2020* | Relations gouvernementales | Taux de recommandation : 7.0/10 > > **Avantages**: The platform is very user friendly and does not require high level coding as other similar products. To create a process is straight forward and can be easily deployed. The support from Hornbill has been amazing, especially the use of the Forums. It's great to see how suggestions for improvements on the forum is picked up by the Hornbill developers and actioned to support its customers. > > **Inconvénients**: There are some standard functionalities you would expect an ITSM platform to have which are missing on Hornbill. Would be great to see new changes implemented so that processes can be fully automated and completely self-serviced. > > Overall, Hornbill has been great. The support team has always been readily available to assist. The system is very user friendly and self explanatory. ----- ### "Good Product and Great Customer Service" — 5.0/5 > **Jeremy** | *27 juillet 2020* | Enseignement supérieur | Taux de recommandation : 8.0/10 > > **Avantages**: Graphical Workflow Editor Ease of use for users (training takes 15-30 mins for new staff) Can be used anywhere/anytime New Portal design is much more user friendly > > **Inconvénients**: The system is not setup for how we want to use the system as this leans towards the ITIL minimal view of services and as we are a large organistation this has lead to us having some problems in managing those services. If there was a services search when logging requests that would be dramatically, but overall the system has been a great benefit to us. > > Overall the contiuned support that we recieve and when setting up the system has been great, the forum is a useful space to request feature updates etc and the team at Hornbill have always been quick to reposnd and action any concerns or improvements. Also the fact that other departments outside of the traditional IT teams that have been coming to us asking for a case management/ESM tool is proof that the product can be adaptable to other departments within our organistation. ----- ### "Highly recommendable" — 5.0/5 > **Hans** | *17 août 2020* | Services d'information | Taux de recommandation : 9.0/10 > > **Avantages**: -Total control over you support processes through an easily administered interface. -Cloud based, runs in any browser. -Support for multiple languages and service desks through built in translation tools. -Ease of administration. -Ease of segmenting ticket flow betwen multiple service desks. -Scaleability > > **Inconvénients**: -Still a bit immature when it comes to supporting external organisations. -Since processes are pre-defined, some ad-hoc measures may be difficult to implement. > > When at first we came into contact with Hornbill we were were intrigued by their 30-day Switch-On trial where they set up your system, train you, and if you are not content you can walk out, free of charge after the 30 day trial period is over. But they really put their money where their mouth is and deliver an easily administered and stable product. Hornbill Service Manager is frequently updated and Hornbill themselves are very responsive to customer input. All in all I can highly recommend this product. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/155515/hornbill?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/155515/hornbill) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées