TimeTrade

TimeTrade

Intelligent Online Appointment Scheduling Software

4.3/5 (61 avis)

TimeTrade - Présentation

TimeTrade is a cloud-based appointment scheduling solution. The platform is designed for individual professionals, business teams, large enterprises, and Salesforce users across a range of industries, including software & technology, banking, financial services, retail, sales, marketing, and customer success.

TimeTrade allows customers to schedule appointments online, across multiple channels including web, SMS, voice, and customer-facing mobile apps. Availability is automatically queried in real-time across resources and locations, and Smart Matching technology routes requests to employees based on their skills and customer-selected appointment topics. Work and personal calendars are monitored to ensure that no appointment is double-booked. TimeTrade’s Interactive Text Appointments allow customers to schedule, reschedule, and cancel appointments via SMS, select appointment topics and locations, check waiting times, notify users they are running late, and more. The Interactive Voice Appointments system also enables appointment booking or rescheduling through a dial prompt or IVR system.

TimeTrade automatically sends reminders to customers before their appointments, using customizable SMS messages with up to 140 characters, which users can configure to send 15 minutes, 1 hour, or 24 hours before the appointment starts. All appointments can be viewed in a single interface, managed by location, type, or assigned resources, and modified, cancelled or transferred by users. Dashboards and reports give users insight into the number of appointments scheduled, completed, and missed, lead times, NPS scores, and more.

Prix

À partir de
78,00 $US/année
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

TimeTrade - Avis

Note globale
4.3/5
89% d'avis positifs
30
Excellent
24
Très bien
2
Moyen
3
Médiocre
2
Horrible
Traduire avec Google Translate

Been using the tool for over 5-years. It has made booking meetings so much easier.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/05/2018
Provenance de l'avis : Capterra

The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

Avantages

How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back.

Inconvénients

Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST).

Réponse de TimeTrade Systems

Thanks for the thoughtful review. We are thrilled you're getting such great value from TimeTrade. Also, we'll make sure that this feature request is considered in a future product release.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

TimeTrade- Easy solution to customer interactions

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 12/02/2018
Provenance de l'avis : Capterra

Avantages

The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Inconvénients

It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Brendan P.
Traduire avec Google Translate

The best return on year I have ever made in my life.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 26/07/2018
Provenance de l'avis : Capterra

Save an estimated hundred hours per year.

Avantages

This has been a game changer for me as an advisor. I have always battled with scheduling in a day and age where people are so busy and hard to get a hold of. I have turned 100 hours of calling/scheduling per year into e-mail links so people can book what they want when they want it. Phone tag has almost been completely eliminated. You do the math for yourself on what you spend following up with people booking appointments.

Inconvénients

There are no complaints - I have some issues from time to time with my Outlook integration but I spend less than an hour per year on updates and getting my IT to help so still the return is ASTRONOMICAL on my money.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Brad D.
Traduire avec Google Translate

First and Only Online Scheduler for 8 years

Publié le 28/04/2015
Provenance de l'avis : Capterra

Has been the best option for our multi-therapist, multi-room business for years. We got into the enterprise version prior to all the format updates that are currently presented by TimeTrade, so it has remained extremely, competitively priced for us for the amount of flexibility and user control it offers. Any time I have contacted customer service, I have had direct contact with a specific sales and service rep that has always been willing to help fulfill my request. Any time I have had difficulty creating scheduling scenarios, they have adequately educated me on what can and cannot be done within the system based on how it was originally formatted. I have EXTREME flexibility in changing service and therapist and room scenarios as my business has adapted over the years.

It is a "rules-based" format, which requires somewhat of a "programmers" approach to its setup, modifications and maintenance. Managing the back-end requires basic programming and workflow concepts, but is extremely consistent. The version I have been using is not for the novice who is unwilling to learn its programming concepts. However, the more you work with it, you will discover the near endless scenarios and adaptations you can create with it. I will never even come close to using even 10% of its full potential. But, at the same time, I can make it as simplified or complex as I want, anytime I want. Downtime has been very minimal. Nearly all problems have been user-created rather than system-created. There is a reason they serve Fortune 500 companies successfully. If you want super-simple, there are many other options out there. If you want a robust, adaptable system for a competitive price, then TimeTrade is at least worth considering; especially if you are serving multiple people in multiple locations.

Note détaillée

Simplicité d'utilisation
Support client

Cecelia G.
Traduire avec Google Translate

We logged our time in this system. It was convenient system.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/06/2018
Provenance de l'avis : Capterra

Convenience of using it while not at work, if you forget to do your timecard. You don't have to go into the office.

Avantages

Time trade is a good system to use to log in your time. If your away from the office you can log onto your home computer or phone to update your time when you are away from the office. I used this system for 3 + year. The system is easy to use and convenient.

Inconvénients

I was a task when you forgot to log your time and you tried to do it on your phone or home computer. It was mostly the user not remembering passwords.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Recommandation utilisateur
8.2/10
Calculé à partir de 61 avis
Comparatif avec les logiciels similaires : recommandation utilisateur

TimeTrade - Prix

À partir de
78,00 $US/année
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Visit the TimeTrade website for features and pricing information. TimeTrade Scheduler offers four deployments that scale to meet your needs - Enterprise, Events & Classes, Salesforce, and Small & Medium Business.

Rapport qualité-prix
4.5/5
Calculé à partir de 61 avis
Comparatif avec les logiciels similaires : rapport qualité-prix

TimeTrade - Fonctionnalités

  • API
  • Gestion des calendriers
  • Intégration de tiers
  • Intégration des e-mails
  • Notifications automatiques
  • Rappels automatiques
  • Rapports et statistiques
  • Suivi des activités

  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Importation et exportation de données
  • Intégration CRM
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Paiements électroniques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Tableau de bord d'activités
Fonctionnalités
4/5
Calculé à partir de 61 avis
Comparatif avec les logiciels similaires : note sur les fonctionnalités

Plus d'informations sur TimeTrade

TimeTrade - Principales fonctionnalités

  • Appointment routing
  • Appointment topics
  • Availability management
  • Calendar management
  • Confirmation emails
  • Customizable appointment workflows
  • Customized reminders
  • Dial prompts
  • Email & SMS reminders
  • Online scheduling
  • Outlook, Google Calendar & iCal support
  • Pooled resources
  • Real-time availability
  • Rescheduling link
  • Voice & text scheduling
  • Voice recognition

Avantages

  • Appointment requests are automatically aligned with staff members based on a range of criteria including time, topic, skills, and location, whether in-person, by phone or online.

  • Configurable business rules allow users to control booking timeframes, cancellation policies, and appointment limits.

  • Custom SMS notifications can be configured to remind customers of their appointment 15 minutes, 1 hour, or 24 hours before the start time.

  • Interactive Text and Voice Appointments allow customers to schedule, reschedule, or cancel appointments by SMS or call, check waiting times, notify users if they are running late, and more.

  • Customer appointments made through any channel can be managed by location, type, and assigned resources, with users able to modify, cancel, or transfer appointments.

  • TimeTrade - FAQ

    Voici quelques-unes des questions fréquentes sur TimeTrade.

    Q. Quels sont les types de licence disponibles pour TimeTrade ?

    Types de licences disponibles pour TimeTrade :

    À partir de: 78,00 $US/année

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Visit the TimeTrade website for features and pricing information. TimeTrade Scheduler offers four deployments that scale to meet your needs - Enterprise, Events & Classes, Salesforce, and Small & Medium Business.

    Q. Quelles sont les principales fonctionnalités du logiciel TimeTrade ?

    Fonctionnalités du logiciel TimeTrade :

    • Appointment routing
    • Appointment topics
    • Availability management
    • Calendar management
    • Confirmation emails
    • Customizable appointment workflows
    • Customized reminders
    • Dial prompts
    • Email & SMS reminders
    • Online scheduling
    • Outlook, Google Calendar & iCal support
    • Pooled resources
    • Real-time availability
    • Rescheduling link
    • Voice & text scheduling
    • Voice recognition

    Q. Qui utilise TimeTrade ?

    Utilisateurs habituels du logiciel TimeTrade :

    Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues TimeTrade est-il disponible ?

    Langues dans lesquelles TimeTrade est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour TimeTrade ?

    Types de licences disponibles pour TimeTrade:

    Abonnement

    Q. TimeTrade prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par TimeTrade.

    Q. Avec quelles applications TimeTrade peut-il s'intégrer ?

    Applications s'intégrant à TimeTrade :

    Google Calendar, Leadpages, Microsoft Outlook, Salesforce Sales Cloud

    Q. Quelles sont les ressources d'aide disponibles pour TimeTrade ?

    Ressources d'aide disponibles pour TimeTrade :

    FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique