SPS Commerce is an electronic data interchange (EDI) solution for suppliers and vendors, logistics companies and carriers, online shops and e-commerce retailers of all types and sizes. The platform of scalable solutions offers services for companies who buy, sell, make or move products. Users can manage transactions with any retailer, carrier, grocer, brand, or distributor, and fulfill orders for multiple channels including retail, e-commerce, and drop ship, from small online shops to big box retailers.
With SPS Commerce’s fulfillment EDI solution, organizations can manage orders, shipments, payments and returns from a single dashboard, with full-cycle visibility into orders and inventory in real time. Users can further automate order fulfillment by integrating with existing ERP, WMS and TMS systems for quicker and more accurate data exchange. Intuitive dashboards provide retailers and suppliers with visibility into sales and inventory analytics. Meaningful insight across multiple channels helps buyers balance inventory levels, improve sales velocity, and enhance fulfillment performance, while suppliers and brands can track product performance and identify opportunities with retailers through point-of-sale analytics. Assortment, SPS Commerce’s all-in-one product content solution helps retailers, suppliers and grocers manage and centralize product content to help drive sales and boost customer satisfaction.
SPS Commerce’s sourcing features include a vendor and product discovery platform for buyers, sellers, and logistics and carriers. Buyers are able to find, evaluate and onboard high-quality suppliers and brands, sellers can market their products to more retailers, and logistics and carrier organizations can showcase their geographic coverage and capabilities to trading partners. The platform’s community service enables vendor onboarding and custom outreach programs, helping organizations define data format requirements for compliance, and lead the entire vendor community through the EDI onboarding process. Additional tools include item set-up and catalog management, retail analytics, and help with any adjustments to EDI operations. EDI testing and certification services ensure a successful outcome into production with content-level testing, and scenario testing based on unique models.
My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant.
The ability to communicate between retailers and suppliers in a very real time exchange.
The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment.
The search ability to easily find any PO and the ease with being able to separate retailers by name.
Love the work flow chart associated to each order- easy to see notes and activity in regard to any given order.
The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes.
All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO.
This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process.
As I described above, we were required to come up with a solution which started as an EDI interface to receive and acknowledge POs, but turned into requirements for ASNs, Invoicing, etc. SPS has been easy for all of our users and has met the needs of our customers with these requirements.
A number of years ago, one of our distribution networks started to demand we use an EDI platform for the receipt of purchase orders. Our ERP does not support this feature, so we had to look outside for solutions. We evaluated SPS Commerce and found this service to be the broadest, most user-friendly and economical solution in the marketplace. Some of our other distribution networks have since come on board and created new demands for different functions which SPS offers. Access by all of our departments (sales, customer service, bookkeeping, shipping, etc.) allows us to seamlessly meet our customers' needs.
When rejecting a purchase order, an anticipated ship date still has to be entered in order to process the rejection even though the order is rejected. This often confuses customers because you are both rejecting the order and entering a ship date. If the drop down option is to reject the order, then one shouldn't be forced to also enter a date.
SPS Commerce allowed us to connect to dropship and bulk-shipment retailers via EDI. We were able to fulfill orders manually via this software, and then eventually set up the software to communicate automatically with our warehouse.
If you need to connect to a sales channel via EDI, SPS Commerce is going to be one of the most reliable options to do so. SPS is a large organization, and they seem to have experience connecting with any retailer we would want to do business with. This makes the integration process a lot easier.
SPS also has a very responsive technical support team. Any time an issue comes up, we send them an email, and almost always get a response within one business day. The technical team seems to be very knowledgeable.
The main con is the price. SPS charges a flat per-document fee. When you are receiving large dollar-value orders, this small fee per document doesn't amount to much. However, if you are doing high volume, low dollar-value dropship orders, the fixed fee per document takes out a large percentage of your profit. Depending on the type of business you do, you need to clearly negotiate with SPS to get the pricing that works best for you.
Other than that, the experience with SPS Commerce has been good.
easy to use.
This program is easy to use. Most of our customers are using this program for EDI, thus we use this program almost daily to get purchase orders from multiple customers and invoice each customer after shipment on a very easy and convenient way. It is a very helpful tool to do invoicing and fasten payment receivable. It also has alert system to tell you if your invoice can not pass on to the customers with reason etc. It is in short a useful and helpful tool to run the daily business through EDI platform. I personally recommend this software to the similar business model as ours.
Besides the Pros for this software, it also has some negative features that I would like to bring up here. It is not easy to look up some information sometimes. Especially when you want to look up some history information, the search criteria is somehow ambitious. It takes time to try an error to search for some information. Also the online chat is not always there, it is usually take you a day to get response for some simple question. Phone in also take quite long wait. It is the most important things I feel SPS commerce should pay more attention to improve.
Once set-up has been completed correctly the process is smooth. I like that I am able to get notifications of the activities of the POs, Invoices, and ASNs.
The software is fine, but support needs help. Emailing customer support is a slow process and I don't get same day responses/resolutions. Response from a staff member can take a few days to a week. I typically have to call in to get problems resolved the same day if it's an urgent matter. Error notifications don't provide any details on why documents were rejected. Depending on who is helping with the ticket will depend on the length of time for resolution. I have requested a break down of the EDI flow so I can understand the process better, but have not received additional information and was told there isn't any information on this. Our company has had high turnover and there is no one on staff that has a central understanding of how EDI works.
Contact SPS Commerce for detailed pricing information.
Voici quelques-unes des questions fréquentes sur SPS Commerce Fulfillment.
Types de licences disponibles pour SPS Commerce Fulfillment :
Type de licence: Abonnement
version d'essai gratuite: Disponible
Contact SPS Commerce for detailed pricing information.
Fonctionnalités du logiciel SPS Commerce Fulfillment :
Utilisateurs habituels du logiciel SPS Commerce Fulfillment :
Grandes entreprises, Entreprises de taille moyenne
Langues dans lesquelles SPS Commerce Fulfillment est disponible :
chinois (simplifié), chinois (traditionnel), anglais, français, espagnol
Types de licences disponibles pour SPS Commerce Fulfillment:
Nous n'avons pas d'informations sur les appareils pris en charge par SPS Commerce Fulfillment.
Applications s'intégrant à SPS Commerce Fulfillment :
Acumatica Cloud ERP, ChannelApe, Infoplus, Kechie, MYOB Essentials, NetSuite, Order Desk, Sage Business Cloud, ShipBob, ecomdash
Ressources d'aide disponibles pour SPS Commerce Fulfillment :
Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo