ServiceMax

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.

If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current.

I have used servicemax daily for years. We integrated service max with Salesforce and this works well. Used for the field management and dispatch of work orders to national engineers, the system works wellIt is easy to train to new staff and has a good and simple layout.

We had multiple issues with the dispatch console which have led to periods of downtime

* I enjoyed using ServiceMax when they were backed by General Electric (GE).
* ServiceMax is compliant and works which is always a plus.

* ServiceMax has identity issues because the platform sits on top of Salesforce. Salesforce sold off ServiceMax years ago to GE, then GE sold it off to a private equity company.
* ServiceMax is clunky and moves at the pace of molasses.

Generally easy to find historical WO information and information on technicians. Once WOs are created, it is very easy to change or update details on the WO.

I wish there was a more accessible way of determining who is available from a particular service team for a particular project scope directly from the WO page. I find the current process clunky.