Vous en avez assez des affectations manuelles, de la saisie de données erronées et
des encaissements différés ? Il est temps de repenser la maintenance sur site et d'optimiser les
opérations, de ravir les clients et d'atteindre vos objectifs de croissance.
ServiceMax est l'avenir de la maintenance sur site, aujourd'hui. Les entreprises utilisent
la fonctionnalité de base maintenance sur site de ServiceMax pour suivre ce que leurs
clients possèdent et à quel service ils ont droit, planifier efficacement
et dispatcher leurs techniciens, et rationaliser la gestion de leurs
commandes de travail.
I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help.
Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application.
Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day.
From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.
ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM.
The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated.
All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall.
Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.
The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes.
Much more efficient service data entry and therefore quicker invoicing to the customer. Better access to reporting and real time updating.
I have always been happy with the great support, they are quick to respond back and always get all issues resolved in a timely manner and are patient when you are not sure what they are wanting you to do. I also like the how efficient it is to enter work orders and make adjustments to them.
The report designing has been challenging and difficult to get the info I want. When I create a report there are a lot of options to create for however the items available under those options are limited.
All the service activity is managed on Servicemax , with integration to the ERP.
Both direct employees and partners are reporting only in Servicemax
The flexibility and ease of configuration of the screens and processes , per the organization logic, is great.
Can make big changes in short time.
Partners (community) platform is great and made a big change in our org.
The screens time load is slow.
Few basic functions like connectivity to price book, off line mode, need to be improved .
Support is extremely slow , even of urgent issues
For us the parts inventory control is hugely important. We also use the system to track our depot and field service calls to insure that our financial department has the information they need to create invoices and for FDA tracking/reporting needs.
Reports. The way the system is set up it can be hard to impossible to get all of the information we need on one report. Exporting to Excel and reworking the data is not a good option although it can be done.
Voici quelques-unes des questions fréquentes sur ServiceMax.
Types de licences disponibles pour ServiceMax :
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de ServiceMax.
Utilisateurs habituels du logiciel ServiceMax :
Langues dans lesquelles ServiceMax est disponible :
anglais, allemand, italien, japonais, espagnol, suédois
Types de licences disponibles pour ServiceMax:
Appareils pris en charge par ServiceMax :
Applications s'intégrant à ServiceMax :
BOARD, CallidusCloud CPQ, CallidusCloud Commissions, Cloud Elements, FinancialForce Accounting, FinancialForce HCM, FinancialForce SCM, MessageMedia, ProntoForms, Workato
Ressources d'aide disponibles pour ServiceMax :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo