Casebook - Présentation
Description du logiciel Casebook
Casebook est un logiciel cloud de gestion des services sociaux qui aide les organismes d'adoption, de lutte contre la violence conjugale, de services à la jeunesse et d'autres organismes d'assistance sociale à traiter les inspections, la documentation, les tâches, etc., au sein d'une plateforme centralisée. La solution permet aux employés du service public de suivre les accréditations des demandeurs pour des programmes de famille d'accueil, d'adoption, de garde d'enfants et de traitement de rééducation.
Casebook permet aux membres du personnel d'afficher les tâches affectées, de hiérarchiser les applications en fonction de leur localisation géographique, d'optimiser les itinéraires, d'ajouter des notes et d'utiliser la fonctionnalité de signature électronique afin de valider et de certifier les licences et formulaires. Le module d'admission permet aux superviseurs d'intégrer de nouveaux prestataires de services sociaux, de recevoir des rapports d'incident et d'envoyer des notifications, entre autres. Celui-ci offre également des fonctionnalités de recherche et de filtre qui permettent aux utilisateurs de suivre les tâches en fonction des informations du fournisseur, du statut de licence, de l'ordre de priorité et des dates d'échéance.
Casebook est fourni avec une API (Application Programming Interface) afin de permettre aux organisations d'intégrer le système à plusieurs solutions tierces. Les administrateurs peuvent configurer des rôles utilisateur, limitant les employés à l'ajout, à l'édition ou à la suppression d'informations spécifiques. La solution permet également aux établissements de tenir une base de données de prestataires de services sociaux avec des informations telles que leur nom, date de naissance, ethnicité, coordonnées et informations relatives à l'emploi.
Casebook - Présentation
Prix
Types de licence
Casebook - Fonctionnalités
Médias
Casebook - Avis
Casebook - Avis
Great Package! AWESOME CUSTOMER SUPPORT!!!
Great experience from the very beginning. It’s almost like you become a family throughout the process. I would highly recommend this product, especially if they get to work with [SENSITIVE CONTENT HIDDEN]. They are AWESOME!!!!
Great platform, even better partner
Casebook has been unbelievably helpful as an organization in getting us started. Their customer support is fantastic. I appreciate their candid response to questions about features they don't support; being told "we want to add that but don't know when" is a better response than a broken promise, and they err on the side of honesty in that regard. Overall, we simply trust the relationship with Casebook, and that's important.
Casebook is great
Moving to a Digital Format
The team is awesome, its been a great experience for us!
We love Casebook!
We have had a wonderful experience from our first interaction with the team at Casebook. We highly recommend this platform for anyone that wants ease of use and superb customer service and support.
Comparatif des alternatives : note globale
Comparer avec les alternatives
Great Package! AWESOME CUSTOMER SUPPORT!!!
Avantages
Ease of use. Simple clean format. We did not need to have an IT or database background to utilize the software.
Inconvénients
Minimal con is I wish we could rename certain sections.
Réponse de Casebook
Thank you for your review and thank you for the work that you do. We'll continue to evolve Casebook with feedback from customers like you.
Great platform, even better partner
Casebook has been unbelievably helpful as an organization in getting us started. Their customer support is fantastic. I appreciate their candid response to questions about features they don't support; being told "we want to add that but don't know when" is a better response than a broken promise, and they err on the side of honesty in that regard. Overall, we simply trust the relationship with Casebook, and that's important.
Avantages
Casebook has a great, mobile-friendly design and thoughtfully-considered UX. They seem to be carefully improving the flexibility and customizability of the platform without losing its user-friendliness. Our advocates were mostly able to get in without much hand-holding, and that's powerful!
Inconvénients
Having to store custom data in Form.io forms, which are rigid to work with and difficult to report on, is by far our biggest limitation right now. Not being able to customize the names of core fields; not having to shoe-horn in our concept of "case files" into the existing concept of "providers". Basically, a general lack of flexibility in the primary/core app; however, Casebook has been super useful in helping us think through how to make it work for us, AND the lack of flexibility is the flip side to a careful development approach that we definitely appreciate. We would rather have to work around this lack of flexibility than have the product devolve into something over-complicated.
Casebook is great
Avantages
Providers have access to this platform and they are able to fill out forms.
Inconvénients
I am not able to delete the provider's profiles that I had created. now that providers are able to access the forms on their own it would be useful to close out the old profiles.
Réponse de Casebook
Thanks for your review, we're lucky to have you as a customer! I've heard our Customer Success team was able to help out with deleting the provider profiles. If you continue to have concerns please let us know right away.
Moving to a Digital Format
The team is awesome, its been a great experience for us!
Avantages
The team assembled has been very supportive throughout the process. I appreciate their willingness to listen to our needs and work to meet those needs.
Inconvénients
It is still in development; however, this con is a pro because they are able to take actual feedback from clients to build a superior protect, instead of just assuming they know what organizations need.
Réponse de Casebook
Thanks for your review!
Real users are who we aim to please, so we'll continue to use feedback from you and your colleagues to keep Casebook's functionality aligned with your needs.
We love Casebook!
We have had a wonderful experience from our first interaction with the team at Casebook. We highly recommend this platform for anyone that wants ease of use and superb customer service and support.
Avantages
We love the ease of the program and the wonderful customer service!
Inconvénients
There are some features that we aren't able to use to their fullest capacity just yet but Casebook is working closely with our team to customize it to best meet our needs.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Casebook - Prix
Casebook - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Casebook - Fonctionnalités
Casebook - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Casebook - FAQ
Casebook - FAQ
Voici quelques-unes des questions fréquentes sur Casebook.
Q. Quels sont les types de licence disponibles pour Casebook ?
Types de licences disponibles pour Casebook :
À partir de: 29,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel Casebook ?
Nous n'avons pas d'informations sur les fonctionnalités de Casebook.
Q. Qui utilise Casebook ?
Utilisateurs habituels du logiciel Casebook :
PME, Grandes entreprises, Administration publique, À but non lucratif, Entreprises de taille moyenne
Q. Dans quelles langues Casebook est-il disponible ?
Langues dans lesquelles Casebook est disponible :
anglais
Q. Casebook prend-il en charge les appareils mobiles ?
Appareils pris en charge par Casebook :
iPhone, iPad
Q. Avec quelles applications Casebook peut-il s'intégrer ?
Nous n'avons pas d'informations sur les intégrations offertes par Casebook.
Q. Quelles sont les ressources d'aide disponibles pour Casebook ?
Ressources d'aide disponibles pour Casebook :
Support en ligne, FAQ, Base de connaissances, Tutoriels vidéo, Support téléphonique
Great experience from the very beginning. It’s almost like you become a family throughout the process. I would highly recommend this product, especially if they get to work with [SENSITIVE CONTENT HIDDEN]. They are AWESOME!!!!