En savoir plus sur SmartRec

SmartRec est un logiciel de gestion de loisirs qui permet aux parcs et aux agences de loisirs de gérer les résidents, d'organiser les activités ciblées et de rationaliser les processus des RH. Il permet aux utilisateurs de gérer les réservations des installations et d'utiliser le moteur de recommandation pour développer diverses stratégies de tarification pour les services fournis.

Grâce à SmartRec, les agences peuvent accéder aux informations personnelles des résidents et mettre à jour les informations médicales, gérer automatiquement les listes d'attente et définir des restrictions d'inscription en fonction des exigences individuelles. Les administrateurs peuvent créer des horaires de travail pour les membres du personnel, collecter les informations des résidents à l'aide de formulaires personnalisables et recevoir des paiements via plusieurs modes de paiement. Les employés peuvent également accéder aux feuilles de temps, aux activités assignées et aux horaires de travail sur une plateforme centralisée

Il permet aux organisations de créer plusieurs segments communautaires afin d'effectuer des activités ciblées et de fournir des bourses d'études ou des remises spécifiques. Les agences peuvent utiliser l'API (Application Programming Interface) de SmartRec pour intégrer et récupérer des données provenant de divers systèmes tiers. Le logiciel aide également les responsables à vérifier l'identité des utilisateurs via une authentification basée sur des jetons, empêchant ainsi l'exploitation non autorisée des données.

Options de tarification dès :

99,00 $US

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à SmartRec

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais, français

Options de tarification dès :

99,00 $US

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à SmartRec

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Fonctionnalités

Nombre total de fonctionnalités pour SmartRec : 28

  • API
  • Booking Management
  • Contrôles/Permissions d'accès
  • Entrée et sortie
  • Facturation
  • Formulaires personnalisables
  • Garde d'enfants
  • Gestion de la communication
  • Gestion de la maintenance
  • Gestion des abonnements
  • Gestion des activités
  • Gestion des contrats/licences
  • Gestion des cours
  • Gestion des employés
  • Gestion des inscriptions
  • Gestion des installations
  • Gestion des ligues et des équipes
  • Gestion des locations
  • Gestion des prix et des marges
  • Inscription en ligne
  • Intégrations de tiers
  • Planification
  • Pour les arts martiaux
  • Pour les studios de danse
  • Pour studios de yoga et pilates
  • Rapports et statistiques
  • Suivi des présences
  • Tableau de bord d'activités

Alternatives

RecDesk

4,6
Alternative n° 1 à SmartRec
RecDesk est un logiciel cloud de gestion de loisirs conçue pour simplifier la manière dont les organisations de loisirs...

RecTrac

3,5
Alternative n° 2 à SmartRec
RecTrac is a cloud-based solution designed to help small to large recreational organizations manage reservations and...

Jackrabbit Dance

4,6
Alternative n° 3 à SmartRec
Un logiciel de studio de danse en ligne utilisé par plus de 12 000 studios et écoles qui permet de transformer la façon...

Jackrabbit Gymnastics

4,6
Alternative n° 4 à SmartRec
Un logiciel de classe de sport en ligne utilisé par plus de 12 000 studios et écoles qui permet de transformer la façon...

Avis

Note globale

4,3 /5
(114)
Rapport qualité-prix
4,1/5
Fonctionnalités
3,9/5
Simplicité d'utilisation
4,1/5
Support client
4,6/5

Vous avez déjà SmartRec ?

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5 avis affichés sur 114
Patrick S.
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Plate-forme et evolution constante

Publié le 06/04/2020

Avantages

Ajout de nouvelle fonction. Support à la clientèle rapide et efficace

Inconvénients

Remboursement et changement d'activité complexe

Zoé F.
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amilia, a good and user-friendly software for every employee

Publié le 19/08/2019

With Amilia, we no longer have double bookings and we are offering a better customer service....

With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract.

Avantages

Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software.
The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client.

Inconvénients

It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service.

Réponse de Amilia

Thanks so much for your review Zoe - will take your feedback to the support team!

Casey S.
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Decent Alternative? Maybe, I guess...

Publié le 18/10/2021

Coming to Amilia (Smart Rec) from Max Galaxy, it is a even trade off. What MG did poorly, Smart...

Coming to Amilia (Smart Rec) from Max Galaxy, it is a even trade off. What MG did poorly, Smart Rec does better, but what MG did great, Smart Rec can not do. I see how Smart Rec could be great. But it is "new" to the game and still has a ways to go. It is hard for me recommend to other Parks and Recreation Departments. In the first month of Smart Rec, Amilia implemented more upgrades and new features than Max Galaxy did in the entire 3 years we used it. So that being said, I have hope in Amilia as there have been a steady stream of updates.

Avantages

Customer service and trouble shooting chat portal is wonderful! There is an Amilia Staffer ready to chat with you online within a few minutes of having an issue or question.
The client facing portals are attractive and for the most part easy to use.
Browser based, usable/accessible from almost any device.
Has an app for clients (though very limited)
Creates membership cards with scan bars and photos (also accessible in client app)

Inconvénients

Only Merchandise goes through the POS... Nothing else does. (registrations, memberships, rentals, reservations) Shouldn't every transaction should go through the POS?
Can not export financial ledger codes and payment breakdown reports by individual locations. Maybe if every transaction went through a POS, then we could report ledger codes with payment forms for that specific POS location?
eChecks take 10 days to hit the bank
Can not create custom payment types
Reports are excel exports only. They are ugly and formatted poorly for print.
CardPointe (card connect) is the only card processing service available.

Alternatives envisagées 

Xplor Recreation et RecDesk

Pourquoi choisir SmartRec 

Max Galaxy is now defunct. We were forced to find an alternative.

Pourquoi passer à SmartRec

PerfectMind was too expensive. Amilia was the closest to PerfectMind with similar to Max Galaxy costs.

Réponse de Amilia

Thanks so much for your review Casey - we're happy to hear you are enjoying SmartRec and will take your feedback to the product team :)

Stacy H.
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Feedback

Publié le 12/10/2021

Overall, Amilia is serving the purpose we need it to. We initially thought it would offer cost...

Overall, Amilia is serving the purpose we need it to. We initially thought it would offer cost savings from our previous database (Active and Mindbody), and maybe it does have some cost savings, but there have been serious issues on the backend that don't entirely outweigh the savings. I would consider leaving Amilia and choosing another service, but the learning curve of a new system is high, and we are only just now feeling like we have a handle on Amilia's offerings.

Avantages

The customer service is great. We always have a quick response and can usually find an answer to our questions after speaking with someone.

Inconvénients

The reporting features are severely lacking. If we are taking customers' money through this platform, there must be clear reports that show how much money has been brought in and when/how it is being disbursed to our bank account. It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information that we need. And in so doing, we found out that over $100k of payments have not been sent to our bank account. If the reporting was more clear, we would have been able to identify the issue years ago.

One of the main problems is that the information in the canned reports is not uniform across the reports themselves. So, trying to compare information across reports is very challenging. It would also be nice to be able to customize reports, so that the user can pull the information that is needed at their own convenience.

Chelsea M.
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Room for Growth

Publié le 12/10/2021

Overall, the system has been beneficial. We've been able to consolidate and put more information...

Overall, the system has been beneficial. We've been able to consolidate and put more information into one location. Contracts are easy for all staff to access (previously they were all in a paper file system). Some of our facility bookings have been moved to online access. After we learned how to make it work the time spent entering programs is relatively small & easy to understand. The integration with our email service has also be very helpful.

Long term I see the adjustments they are making as something that will keep us with this system. In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this software. Specifically we struggle with the lack of reporting for facility rentals & lack of unique data with forms. We were on-boarded but had some struggles during that process with a lack of clear direction on what we needed to do prior to opening to the public. Possibly a checklist would have been very helpful.

Avantages

Two things:
- Customer support is quick to assist with problems & open with their response. If it's something the system can't do they let you know & attempt to help find solutions.
- They are constantly putting out new features. Since we started they have updated/launched at least 5 big updates.

Inconvénients

Facilities. We do 50% of our revenue in facility rentals & the process they do have is fairly limited. We are missing many reports that would help us better manage facility rentals, emails to previous renters by facility and date, custom forms that uniquely tie to each rental and more. Also online bookings / groups are limited. When we add the campground's 140+ sites this fall finding anything in there is going to take forever. (You have to scroll through everything to find the location you are looking for) While booking there is no go to date option. You have to manually tab by month to the time you want to book for, even if it's years out.

Alternatives envisagées 

RecTrac et CivicRec

Pourquoi choisir SmartRec 

In October of 2021 MaxGalaxy is being discontinued. We were also not happy with the software as a whole & would of looked for a new service anyway.

Pourquoi passer à SmartRec

- We heard a lot of bad reviews about CivicRec's financial management software from users. - RecTrac, though robust, was too complex for an average user. Amilia had an easier feel to it. Closer to an app than a spreadsheet

Réponse de Amilia

Thanks so much for the thorough review Chelsea :) we will take your feedback to the product team.

Afficher 5 avis sur 114 Lire tous les avis

SmartRec - FAQ

Voici quelques-unes des questions fréquentes sur SmartRec.

Types de licences disponibles pour SmartRec :

  • À partir de : 99,00 $US
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel SmartRec :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles SmartRec est disponible :

anglais, français

Appareils pris en charge par SmartRec :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à SmartRec :

Google Analytics 360

Ressources d'aide disponibles pour SmartRec :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour SmartRec.