SolarWinds Service Desk
Logiciel de centre de services informatique et de gestion d'actifs
4,6 /5 (514 avis) Donnez votre avis !SolarWinds Service Desk - Présentation
Description du logiciel SolarWinds Service Desk
Samanage permet aux organisations modernes du monde entier d'offrir une expérience de service supérieure à leurs employés. Le logiciel de gestion des services informatiques de Samanage accélère l'efficacité et la visibilité des services demandés et fournis par l'ensemble d'une organisation, ce qui facilite la rationalisation continue de l'amélioration des processus et de la productivité. Grâce à son agilité et à son évolutivité sans précédent, Samanage offre aux organisations la capacité de fournir rapidement et systématiquement les services dont les employés ont besoin pour accomplir leur travail.
La solution entièrement intégrée de centre de services et de gestion des actifs utilise une plateforme SaaS/multilocataires, permettant aux fournisseurs de services internes de rationaliser l'amélioration des processus et une plus grande productivité. L'interface utilisateur révolutionnaire offre une expérience utilisateur inégalée et permet une personnalisation sans code, permettant aux clients de déployer entièrement une solution de gestion des services informatiques (ITSM) robuste en quelques jours seulement.
SolarWinds Service Desk - Présentation
Prix
Types de licence
SolarWinds Service Desk - Fonctionnalités
Médias
SolarWinds Service Desk - Avis
SolarWinds Service Desk - Avis
Samanage is an easy to use solution that makes my life so much easier
We are in the pharmaceutical industry and have implemented samanage over 2 years ago. The system is perfect and easy to use which enables users to understand the problem and submit tickets!
Huge Upgrade
Overall experience with this product have been great so far. Our employees use this platform more than our last and they have also been able to find their own solutions more. I really love the support from the customer support a lot. The support is always right on top of any issues and I have experience very quick responses when I do need to contact them. A+ on customer support.
Excellent ITSM tool
Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises.
Good Out-Of-Box product for small, scalable team
We were attempting to solve the issue of ticket management in the IT department. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.
New to SolarWinds Service Desk--Perfect fit for us!
I am Super Happy with this software. I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
Comparatif des alternatives : note globale
Comparer avec les alternatives
Samanage is an easy to use solution that makes my life so much easier
Avantages
The ease of use. The system allows the natural flow of tickets into problems, problems into changes and the audit trail is perfect for our validation/qa friends. We love that the API is easy to intergrate and have pulled in our sharepoint system with the API to automate tasks like account creation/separation.
Inconvénients
The system could uses a few tweaks but I think this is just growing pains. The Samanage team has been straightforward with what they are implementing and changes are being released consistently. Over the past two years of having the system, I can say the updates are wonderful and truly address issues. Not purely cosmetic.
Huge Upgrade
Overall experience with this product have been great so far. Our employees use this platform more than our last and they have also been able to find their own solutions more. I really love the support from the customer support a lot. The support is always right on top of any issues and I have experience very quick responses when I do need to contact them. A+ on customer support.
Avantages
I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view. I also like how there is a quick view option where you can view the ticket without having to leave the screen.
Inconvénients
We have an issue with Tasks. They cannot be changed once a service catalog item is ran which has made us have to create work around or create extra tickets in order for multiple people to work on one catalog item.
Excellent ITSM tool
Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises.
Avantages
Ease of use and customisation. Customer services
Inconvénients
Reporting is limited. Even customisation in reporting is limited
Good Out-Of-Box product for small, scalable team
We were attempting to solve the issue of ticket management in the IT department. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.
Avantages
I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users. The UI is where Samanage really knocks it out of the park though. It's modern, simplistic, "forum" layout is attractive and intuitive, and chat indicators on the tickets feels like your moving from a traditional email reply into a IM chat.
Inconvénients
There's a lot to be desired when it comes to the fine details of the service. There are specific customization options for project management and ticket automation that aren't available that we wanted in our shop. When we reached out to our support member to discuss a possible addition/fix. They advised us to post our suggestion on their feedback board and if it received enough votes they would implement it. The same suggestion was found submitted over a year ago on the board (with over 300+ votes) yet no action was taken. I was hoping for a more, collaborative answer, instead of posting on a forum board in hopes that other members validate my need for them to implement it.
New to SolarWinds Service Desk--Perfect fit for us!
I am Super Happy with this software. I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
Avantages
Efficiency--There are so many things that can be updated from the main page that lists your incidents. Very easy to learn and to use.
Inconvénients
Integration with Active Directory. We were able to setup Single Sign-On, but it wasn't as smooth as I would've liked. But it does work, so it's not really a con, just the complexity of it was a little more than the rest of the setup.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
SolarWinds Service Desk - Prix
SolarWinds Service Desk - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
SolarWinds Service Desk - Fonctionnalités
SolarWinds Service Desk - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
SolarWinds Service Desk - FAQ
SolarWinds Service Desk - FAQ
Voici quelques-unes des questions fréquentes sur SolarWinds Service Desk.
Q. Quels sont les types de licence disponibles pour SolarWinds Service Desk ?
Types de licences disponibles pour SolarWinds Service Desk :
À partir de: 19,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel SolarWinds Service Desk ?
Nous n'avons pas d'informations sur les fonctionnalités de SolarWinds Service Desk.
Q. Qui utilise SolarWinds Service Desk ?
Utilisateurs habituels du logiciel SolarWinds Service Desk :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues SolarWinds Service Desk est-il disponible ?
Langues dans lesquelles SolarWinds Service Desk est disponible :
allemand, anglais, chinois (simplifié), chinois (traditionnel), coréen, espagnol, français, japonais, portugais
Q. Quels sont les types de licence disponibles pour SolarWinds Service Desk ?
Types de licences disponibles pour SolarWinds Service Desk:
Abonnement
Q. SolarWinds Service Desk prend-il en charge les appareils mobiles ?
Appareils pris en charge par SolarWinds Service Desk :
Android, iPhone
Q. Avec quelles applications SolarWinds Service Desk peut-il s'intégrer ?
Applications s'intégrant à SolarWinds Service Desk :
ActiveCampaign, Cyfe, Help Desk Migration, Hornbill, Isora, Retently, Slack, Teamwork, Wrike, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour SolarWinds Service Desk ?
Ressources d'aide disponibles pour SolarWinds Service Desk :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
We are in the pharmaceutical industry and have implemented samanage over 2 years ago. The system is perfect and easy to use which enables users to understand the problem and submit tickets!