TurboMeeting

It's fast and easy to use. I've helped support a lot of computer illiterate and elderly people and they were able to let me remote into their systems pretty easily. I've been using this product for 5 years now. I've tried all the remote support software and this is the best and most economical. Whenever I have a problem or question I talk to their support agent and he's great to work with.

Yearly support renewals. It's not too bad to renew though, all the companies do it. Some of the smaller products seem to go out of life pretty quick.

When you can't fix the problem alone and need someone to log in and help you remotely, this feature comes in handy. I enjoy how TurboMeeting can be utilised for meetings as well as when our IT staff has to access our computer to assist with any technical concerns. For our IT to connect to our devices, we utilise turbo meeting. It is really simple to navigate and utilise. It enables the host to simply access our system while also allowing the user to monitor the applications they are using.

So far, I have not had any issues; if I want remote support, the IT person is quite helpful and quickly gains full access to resolve the issue. TurboMeeting may occasionally freeze or cause the controller to lag. In the past, we've experienced difficulties with presenting movies and how they buffer across a private connection to faraway sites.

Ability to host the server on premises
Overall cost to license and renew the platform
Integration with Outlook

Unfortunately because of the on-premises solution hosting. The trade off was that we were limited by our own network capabilities. Also, the learning curve for most of the end users became too high to overcome. Many of our overseas users experienced issues connecting

Quick to bring in and setup. It has been reliable now for almost 6 years and allows IT the flexibility to help support users and users to feel empowered to host their own meetings. User provisioning is simple and security groups can be easily applied.

It could use better auditing and logging. Such as being able to search and store meeting chat history and user activity like file transfer attempts and maybe a digital loss and content filter. But those are advanced options that may only be needed for regulated industries. Two factor for Admins would be nice. Some times remote admin has hiccups with prompts and reconnecting.