Email Meter
Une solution d'analytique d'e-mails pour les utilisateurs de G Suite
4,7 /5 (9 avis) Donnez votre avis !Email Meter - Présentation
Description du logiciel Email Meter
Email Meter est une solution cloud d'analytique d'e-mails conçue pour G Suite, qui aide les entreprises à suivre la productivité, la charge de travail et le temps de réponse des employés. Les responsables peuvent générer des histogrammes et des heat maps pour obtenir une meilleure visibilité sur les e-mails reçus et envoyés, le trafic d'e-mails, les destinataires et expéditeurs principaux, etc.
Le tableau de bord centralisé d'Email Meter permet aux superviseurs de sélectionner des plages de dates et de comparer les performances de l'équipe sur base hebdomadaire, mensuelle ou annuelle. Celui-ci est doté d'une fonctionnalité de filtrage des données, qui permet aux utilisateurs de créer des rapports avec des données prédéfinies, notamment des domaines, adresses, intra-domaines, e-mails, étiquettes et onglets Gmail. Les administrateurs peuvent en outre configurer des autorisations basées sur les rôles, limitant les utilisateurs à l'ajout, à l'édition ou à la suppression d'informations spécifiques.
Email Meter permet aux entreprises de compiler et d'exporter des rapports au format CSV, facilitant ainsi des analytics supplémentaires sur Microsoft Excel, Tableau ou d'autres plateformes tierces. La solution permet aux utilisateurs de configurer des heures de travail sur une base quotidienne ou hebdomadaire pour mesurer la productivité des e-mails de leurs employés.
Email Meter - Présentation
Prix
Types de licence
Email Meter - Fonctionnalités
Médias

Email Meter - Avis
Email Meter - Avis
Get useful data, easily
My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.
Email Meter
It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.
Simple solution to monitor email activity
smart kpi
Efficient, Personable, and Invaluable
Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable.
Comparatif des alternatives : note globale
Comparer avec les alternatives
Get useful data, easily
Avantages
What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more.
Inconvénients
The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history.
Email Meter
It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.
Avantages
I like how easy it is to set up with just a few clicks and instantly get so much historical data.
Inconvénients
It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.
Simple solution to monitor email activity
Avantages
After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.
Inconvénients
I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees.
smart kpi
Avantages
Weekly dashboard and reports on the work of the team
Inconvénients
I think we are just a the begening of using these datas because we must learn how to use them and that's dificult.
Efficient, Personable, and Invaluable
Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable.
Avantages
Before the software, I need to say that the people are the key here. They were able to learn about our entire business process and build solutions from the ground up.
From a technical standpoint, everything is very easy to use, the email routing system met our needs, the dashboards blew us away, and they are going to teach us about how they build these dashboards as well. Not much to complain about abot at all.
Inconvénients
The only thing that we had problems with were some of the limitations that Google put on our email routing solution. That's not to the fault of Email Meter, though. Anything that was possible in the realm of Google was able to be built by Email Meter. The only other thing was not having detailed enough documentation for a bit.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Email Meter - Prix
Email Meter - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Email Meter - Fonctionnalités
Email Meter - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Email Meter - FAQ
Email Meter - FAQ
Voici quelques-unes des questions fréquentes sur Email Meter.
Q. Quels sont les types de licence disponibles pour Email Meter ?
Types de licences disponibles pour Email Meter :
Type de licence: Gratuit, Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel Email Meter ?
Nous n'avons pas d'informations sur les fonctionnalités de Email Meter.
Q. Qui utilise Email Meter ?
Utilisateurs habituels du logiciel Email Meter :
PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne
Q. Dans quelles langues Email Meter est-il disponible ?
Langues dans lesquelles Email Meter est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Email Meter ?
Types de licences disponibles pour Email Meter:
Gratuit, Abonnement
Q. Email Meter prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Email Meter.
Q. Avec quelles applications Email Meter peut-il s'intégrer ?
Applications s'intégrant à Email Meter :
Google Data Studio, Google Workspace, Looker, Microsoft Power BI, Tableau
Q. Quelles sont les ressources d'aide disponibles pour Email Meter ?
Ressources d'aide disponibles pour Email Meter :
Support téléphonique, Support en ligne, Base de connaissances
My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.