Email Meter - Présentation
Description du logiciel Email Meter
Email Meter est une solution cloud d'analytique d'e-mails conçue pour G Suite, qui aide les entreprises à suivre la productivité, la charge de travail et le temps de réponse des employés. Les responsables peuvent générer des histogrammes et des heat maps pour obtenir une meilleure visibilité sur les e-mails reçus et envoyés, le trafic d'e-mails, les destinataires et expéditeurs principaux, etc.
Le tableau de bord centralisé d'Email Meter permet aux superviseurs de sélectionner des plages de dates et de comparer les performances de l'équipe sur base hebdomadaire, mensuelle ou annuelle. Celui-ci est doté d'une fonctionnalité de filtrage des données, qui permet aux utilisateurs de créer des rapports avec des données prédéfinies, notamment des domaines, adresses, intra-domaines, e-mails, étiquettes et onglets Gmail. Les administrateurs peuvent en outre configurer des autorisations basées sur les rôles, limitant les utilisateurs à l'ajout, à l'édition ou à la suppression d'informations spécifiques.
Email Meter permet aux entreprises de compiler et d'exporter des rapports au format CSV, facilitant ainsi des analytics supplémentaires sur Microsoft Excel, Tableau ou d'autres plateformes tierces. La solution permet aux utilisateurs de configurer des heures de travail sur une base quotidienne ou hebdomadaire pour mesurer la productivité des e-mails de leurs employés.
Email Meter - Présentation
Prix
Types de licence
Email Meter - Fonctionnalités
Captures d'écran
Email Meter - Avis
Email Meter - Avis
Email Meter
It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.
Great to start with or on a budget
Best analytics for G-Suite mailbox analysis
I have a good understanding of my email flow, both inflow and outflow
Efficient, Personable, and Invaluable
Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable.
Very helpful tool!
Email Meter has been great for us to manage our customer service and account management team. We've been able to see their productivity based on email count and their ability to reply quickly based on their response time. It's all put in one fluid page for us to compare and see the data easily.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Email Meter
Avantages
I like how easy it is to set up with just a few clicks and instantly get so much historical data.
Inconvénients
It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.
Great to start with or on a budget
Avantages
It is very easy to see how you or one of your team members is interacting with the rest of the world. This enables you to define KPIs and standards.
Inconvénients
The filter function takes time to get familiar with and could be improved upon but this is minor. Overall the product is great.
Best analytics for G-Suite mailbox analysis
I have a good understanding of my email flow, both inflow and outflow
Avantages
I love the idea to get statistics and KPIs about the usage of my mailbox, we do exchange thousands of emails per month which is both time-consuming and impacting the workload of the organization. Data help embrace good change.
Inconvénients
The product is still on development, therefore some features are still missing but they're pretty open in getting feedbacks. The real cons I've identified is that the cost per user is high if compared to the cost per user of G-Suite
Efficient, Personable, and Invaluable
Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable.
Avantages
Before the software, I need to say that the people are the key here. They were able to learn about our entire business process and build solutions from the ground up.
From a technical standpoint, everything is very easy to use, the email routing system met our needs, the dashboards blew us away, and they are going to teach us about how they build these dashboards as well. Not much to complain about abot at all.
Inconvénients
The only thing that we had problems with were some of the limitations that Google put on our email routing solution. That's not to the fault of Email Meter, though. Anything that was possible in the realm of Google was able to be built by Email Meter. The only other thing was not having detailed enough documentation for a bit.
Very helpful tool!
Email Meter has been great for us to manage our customer service and account management team. We've been able to see their productivity based on email count and their ability to reply quickly based on their response time. It's all put in one fluid page for us to compare and see the data easily.
Avantages
The features of this software are very easy to navigate. They've helped us throughout the process to make sure the components are compatible to what we're needing within our team.
Inconvénients
Sometimes the website does take a while to load, but when we reach out to customer service it's resolved.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Email Meter - Prix
Email Meter - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Email Meter - Fonctionnalités
Email Meter - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Email Meter - FAQ
Email Meter - FAQ
Voici quelques-unes des questions fréquentes sur Email Meter.
Q. Quels sont les types de licence disponibles pour Email Meter ?
Types de licences disponibles pour Email Meter :
Type de licence: Gratuit, Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel Email Meter ?
Nous n'avons pas d'informations sur les fonctionnalités de Email Meter.
Q. Qui utilise Email Meter ?
Utilisateurs habituels du logiciel Email Meter :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME
Q. Dans quelles langues Email Meter est-il disponible ?
Langues dans lesquelles Email Meter est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Email Meter ?
Types de licences disponibles pour Email Meter:
Gratuit, Abonnement
Q. Email Meter prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Email Meter.
Q. Avec quelles applications Email Meter peut-il s'intégrer ?
Applications s'intégrant à Email Meter :
G Suite, Google Data Studio, Looker, Microsoft Power BI, Tableau
Q. Quelles sont les ressources d'aide disponibles pour Email Meter ?
Ressources d'aide disponibles pour Email Meter :
Base de connaissances, Support en ligne, Support téléphonique
It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.