OnSIP

Cloud-based softphone and voicemail platform

4,7 /5 (7 avis) Donnez votre avis !

OnSIP - Présentation

Description du logiciel OnSIP

OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to streamline operations related to call recording, transfers, monitoring, reporting and more. It allows companies to utilize the desktop or mobile applications to conduct HD video or voice conferences as well as manage voicemails.

OnSip comes with a queue dashboard, which lets supervisors view, distribute, and track all calls based on multiple status filters such as waiting, on call, abandoned, completed and more. Administrators can set up groups for different teams including sales, support, and billing, which streamlines communications by allowing any user from a team to answer incoming calls and queries. Besides, managers and leaders can generate reports to gain insights into agent performance based on criteria such as maximum wait time, total calls answered, and average duration, among other details.

OnSip comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions including Slack, Zendesk, and HubSpot CRM. Plus, users can block contacts, restricting nuisance and unwanted interactions.

OnSIP - Présentation

Prix

À partir de
18,95 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

OnSIP is offered across three pricing plans, outlined below.

• Unlimited: 18.95 per month per person.
• Basic: $49.95 per month per account + 2.9 cent per minute
• Sayso Website Chat: Free

It also offers three add-ons, outlined below:

• Inbound Bridge: $1.95 + 0.5 ¢ per minute
• On net conference suite: $19.95
• Queues+ reporting dashboard: $14.95 per seat


OnSIP - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour OnSIP : OnSip business hour rules
Capture d'écran pour OnSIP : OnSip business hour rules Capture d'écran pour OnSIP : OnSip create groups Capture d'écran pour OnSIP : OnSip contacts database Capture d'écran pour OnSIP : OnSip dashboard

OnSIP - Avis

Note globale
4,7
/
5
Excellent
5

Très bien
2

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,8
Fonctionnalités
4,7
Simplicité d'utilisation
4,6
Support client
4,7
100% des utilisateurs recommandent cette application
Abigail K.

I am in love with OnSIP, It has simplified my life!

My experience has been great with OnSIP. They have exceptional customer service I've received exactly what I needed each time. I have a personal coach who checks in with me every so often to ensure that things are going good as well. I highly, highly recommend using this cost effective service for your at home business!


Traduire avec Google Translate
Bryan C.

OnSip for small biz


Traduire avec Google Translate
Kate S.

Easy to use, convenient, good-enough desktop app

Our connection has always been clear and it's been easy to quickly log in and make calls from other devices when necessary. Only wish would be for a more compact version of the desktop app that could be kept open. The existing app takes a fair amount of real estate on the screen.


Traduire avec Google Translate
Utilisateur vérifié

OnSip VoIP was the best experience I could have asked for.

It was amazing. We were stuck using an aging and unsupported physical PBX system that was showing its age. With no real experience with rolling out a VoIP system to our users I reached out online and one of their engineers actually responded directly. They were not very hostile or pushy, communicated at my pace, and even spoke honestly about their shortcomings and areas where other competitors might offer stronger solutions for us or how we could work with them to resolve those issues within our infrastructure. Honesty and integrity from a vendor goes a long way in my book.


Traduire avec Google Translate
Igor C.

One of the best and most trusted VoIP services

One of the best VoIP providers in terms of service, features, ease of use, and price. I can wholeheartedly recommend them to anyone looking for a reliable VoIP vendor.


Traduire avec Google Translate
Abigail K.
Secteur d'activité: Design
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

I am in love with OnSIP, It has simplified my life!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 12/04/2019
Provenance de l'avis : Capterra

My experience has been great with OnSIP. They have exceptional customer service I've received exactly what I needed each time. I have a personal coach who checks in with me every so often to ensure that things are going good as well. I highly, highly recommend using this cost effective service for your at home business!

Avantages

I love that I can now add business lines into my home office for a fraction of the cost of doing it through the local phone company and I have clear crisp phone service. Everytime I have needed customer service I have had an excellent experience and they have taken care of each issue with great care and speed getting me back online and going again quickly. With my home office phone I can have up to 4 lines (depending on the phone you can have many more) and I can tell which is ringing so I know how to answer properly and helps me to be more professional. So, so much easier than having my cell phone ring all the time.

Inconvénients

It doesn't have a texting feature, I just use Google Voice to get this feature it just means that I have to have 2 seperate numbers for my business.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Bryan C.
Secteur d'activité: Vente au détail
Traduire en français

OnSip for small biz

Publié le 15/05/2015
Provenance de l'avis : SoftwareAdvice

Avantages

We have been very happy with Onsip as a VOIP vendor. Their service works well for our 2 store business with 2 commercial kitchen. As a wine club, we have thousands of members and Onsip works very well for inbound and outbound over the past 3 years. We have a home office, and with Onsip, we can easily be at home, answer store phones when they are closed, transfer calls between locations, call any part of our business for free. Onsip became essential part of our small biz on day one. On our plan, adding extensions is super easy and free - our 2 retail spaces has general purpose shared phones. We still intend to add several more extensions at basically, no cost. Our monthly cost is equal to what we paid Attempting to Telephone (AT&T) for just one location. So our savings are at least 30% and the functionality is much better.

Inconvénients

There are a few features that we need - telemarketing blocking or global blocking; international calling allowed but to only specific countries. Some requested new features cost a bit more than we want to pay - busy light indicator shouldn't be as expensive. Or new features could be bundled with things like telemarketing block and then totally worth it.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Kate S.
Taille de l'entreprise: 2-10 employés
Traduire en français

Easy to use, convenient, good-enough desktop app

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/05/2018
Provenance de l'avis : SoftwareAdvice

Our connection has always been clear and it's been easy to quickly log in and make calls from other devices when necessary. Only wish would be for a more compact version of the desktop app that could be kept open. The existing app takes a fair amount of real estate on the screen.

Avantages

Easy to move extensions or use the web app across various devices
Desktop app is easy to install/setup
Clean consistent connection

Inconvénients

Wish there was a compact version of the desktop app that could be kept open and given screen space at all times when not using a separate phone

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Utilisateur vérifié
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: 13-50 employés
Traduire en français

OnSip VoIP was the best experience I could have asked for.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 02/05/2019
Provenance de l'avis : Capterra

It was amazing. We were stuck using an aging and unsupported physical PBX system that was showing its age. With no real experience with rolling out a VoIP system to our users I reached out online and one of their engineers actually responded directly. They were not very hostile or pushy, communicated at my pace, and even spoke honestly about their shortcomings and areas where other competitors might offer stronger solutions for us or how we could work with them to resolve those issues within our infrastructure. Honesty and integrity from a vendor goes a long way in my book.

Avantages

The support was hands down some of the best I have dealt with, from the moment of contact to the day I unplugged our old PBX server.

Inconvénients

Their web application was a poor reflection of the quality of their physical offering but that has since been addressed and is now something I no longer believe is an issue.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Igor C.
Secteur d'activité: Conseil en gestion
Taille de l'entreprise: 51-200 employés
Traduire en français

One of the best and most trusted VoIP services

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 10/04/2018
Provenance de l'avis : SoftwareAdvice

One of the best VoIP providers in terms of service, features, ease of use, and price. I can wholeheartedly recommend them to anyone looking for a reliable VoIP vendor.

Avantages

Very easy account setup and clear instructions on how to use the service itself. The pricing is wonderful so it definitely won't be a big budget burden. Good sound quality for the price. The support is also very responsive, at least during the several times I needed to reach them.

Inconvénients

I have had an issue using my account in a 3rd party VoIP software. It is not directly OnSip's fault, but I wish they had more tutorials for external popular software. They were also using Java to make calls from their own site, which might be a security concern for some.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,3/10
Basé sur 7 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

OnSIP - Prix

OnSIP - Prix

À partir de
18,95 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

OnSIP is offered across three pricing plans, outlined below.

• Unlimited: 18.95 per month per person.
• Basic: $49.95 per month per account + 2.9 cent per minute
• Sayso Website Chat: Free

It also offers three add-ons, outlined below:

• Inbound Bridge: $1.95 + 0.5 ¢ per minute
• On net conference suite: $19.95
• Queues+ reporting dashboard: $14.95 per seat

OnSIP is offered across three pricing plans, outlined below.

• Unlimited: 18.95 per month per person.
• Basic: $49.95 per month per account + 2.9 cent per minute
• Sayso Website Chat: Free

It also offers three add-ons, outlined below:

• Inbound Bridge: $1.95 + 0.5 ¢ per minute
• On net conference suite: $19.95
• Queues+ reporting dashboard: $14.95 per seat

Rapport qualité-prix
4,8/5
Basé sur 7 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

OnSIP - Fonctionnalités

OnSIP - Fonctionnalités

API
Chat
Conférences
Conférences vidéo
Enregistrement des appels
Gestion de la communication
Gestion des contacts
Identification de l'appelant
Intégration CRM
Intégration de tiers
Messagerie instantanée
Messagerie vocale
Notifications automatiques
Rapports en temps réel
Rapports et statistiques
Routage des appels
Stratégie de marque personnalisable
Suivi des appels
Tableau de bord d'activités
Transfert d’appel
Fonctionnalités
4,7/5
Basé sur 7 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur OnSIP

Plus d'informations sur OnSIP

OnSIP - Principales fonctionnalités

  • Call Monitoring
  • Call Recording
  • Call Routing
  • Contact Management
  • Mobile Access

OnSIP - FAQ

OnSIP - FAQ

Voici quelques-unes des questions fréquentes sur OnSIP.

Q. Quels sont les types de licence disponibles pour OnSIP ?

Types de licences disponibles pour OnSIP :

À partir de: 18,95 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

OnSIP is offered across three pricing plans, outlined below. • Unlimited: 18.95 per month per person. • Basic: $49.95 per month per account + 2.9 cent per minute • Sayso Website Chat: Free It also offers three add-ons, outlined below: • Inbound Bridge: $1.95 + 0.5 ¢ per minute • On net conference suite: $19.95 • Queues+ reporting dashboard: $14.95 per seat

Q. Quelles sont les principales fonctionnalités du logiciel OnSIP ?

Fonctionnalités du logiciel OnSIP :

  • Call Monitoring
  • Call Recording
  • Call Routing
  • Contact Management
  • Mobile Access

Q. Qui utilise OnSIP ?

Utilisateurs habituels du logiciel OnSIP :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues OnSIP est-il disponible ?

Langues dans lesquelles OnSIP est disponible :

anglais

Q. Quels sont les types de licence disponibles pour OnSIP ?

Types de licences disponibles pour OnSIP:

Abonnement

Q. OnSIP prend-il en charge les appareils mobiles ?

Appareils pris en charge par OnSIP :

Android, iPhone, iPad

Q. Avec quelles applications OnSIP peut-il s'intégrer ?

Applications s'intégrant à OnSIP :

Agile CRM, Highrise CRM, HubSpot CRM, Odoo, Slack, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour OnSIP ?

Ressources d'aide disponibles pour OnSIP :

Support téléphonique, Support en ligne, FAQ, Base de connaissances