En savoir plus sur OnSIP

OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to streamline operations related to call recording, transfers, monitoring, reporting and more. It allows companies to utilize the desktop or mobile applications to conduct HD video or voice conferences as well as manage voicemails.

OnSip comes with a queue dashboard, which lets supervisors view, distribute, and track all calls based on multiple status filters such as waiting, on call, abandoned, completed and more. Administrators can set up groups for different teams including sales, support, and billing, which streamlines communications by allowing any user from a team to answer incoming calls and queries. Besides, managers and leaders can generate reports to gain insights into agent performance based on criteria such as maximum wait time, total calls answered, and average duration, among other details.

OnSip comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions including Slack, Zendesk, and HubSpot CRM. Plus, users can block contacts, restricting nuisance and unwanted interactions.

Options de tarification dès :

18,95 $US/mois

  • Essai gratuit
  • Free Version
  • Subscription

Les 5 meilleurs logiciels similaires à OnSIP

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

États-Unis

Langues

anglais

Options de tarification dès :

18,95 $US/mois

  • Essai gratuit
  • Free Version
  • Subscription

Les 5 meilleurs logiciels similaires à OnSIP

Images

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Fonctionnalités

Nombre total de fonctionnalités pour OnSIP : 53

  • API
  • Accès mobile
  • Alertes/Notifications
  • Autorisations basées sur les rôles
  • Base de données de clients
  • Base de données de contacts
  • Bloqueur de spam
  • Chat et messagerie
  • Communication multicanal
  • Communications unifiées
  • Conférences
  • Conférences téléphoniques
  • Conférences vidéo
  • Connexion sécurisée
  • Contrôles/Permissions d'accès
  • Distribution automatique des appels
  • Distribution des appels
  • Enregistrement d'appel vidéo
  • Enregistrement des appels
  • Extensions virtuelles
  • Files d'attente d'appels
  • Gestion des centres d'appel
  • Gestion des commentaires
  • Gestion des contacts
  • Gestion des listes d'attente
  • Gestion des ressources
  • Gestion des tickets de support
  • Groupes d'appel
  • Identification de l'appelant
  • Identification personnalisable de l'appelant
  • Intégrations de tiers
  • Journalisation des appels
  • Liaisons SIP
  • Messagerie SMS
  • Messagerie instantanée
  • Messagerie vocale
  • Mesure des performances
  • Monitoring
  • Outils de collaboration
  • Rapports administratifs
  • Rapports et statistiques
  • Rapports personnalisables
  • Rapports sur les appels
  • Routage des appels
  • Répertoire d'employés
  • Suivi des appels
  • Suivi des interactions
  • Suivi des statuts
  • Suivi des tickets d'assistance
  • Surveillance en temps réel
  • Tableau de bord d'activités
  • Transfert d’appel
  • Workflow basé sur les règles

Alternatives

Wildix

0
Alternative n° 1 à OnSIP
Wildix is a global provider of unified communications solutions for simpler, more secure business communications in the...

CloudTalk

4,6
Alternative n° 2 à OnSIP
CloudTalk est une solution cloud pour call centers destinée aux équipes de vente et d'assistance qui cherchent à...

BroadVoice Cloud PBX

4,5
Alternative n° 3 à OnSIP
BroadVoice Cloud PBX est une solution de téléphonie professionnelle basée sur le web pour les petites et moyennes...

Genesys Cloud

4,1
Alternative n° 4 à OnSIP
Genesys PureCoud est un centre d'appel et une solution de contat omnicanal dans le cloud, facile à utiliser, rapide à...

Avis

Note globale

4,7 /5
(7)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,6/5
Support client
4,7/5

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Afficher 5 avis sur 7
Abigail K.
Note globale
  • Secteur d'activité: Design
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I am in love with OnSIP, It has simplified my life!

Publié le 12/04/2019

My experience has been great with OnSIP. They have exceptional customer service I've received...

My experience has been great with OnSIP. They have exceptional customer service I've received exactly what I needed each time. I have a personal coach who checks in with me every so often to ensure that things are going good as well. I highly, highly recommend using this cost effective service for your at home business!

Avantages

I love that I can now add business lines into my home office for a fraction of the cost of doing it through the local phone company and I have clear crisp phone service. Everytime I have needed customer service I have had an excellent experience and they have taken care of each issue with great care and speed getting me back online and going again quickly. With my home office phone I can have up to 4 lines (depending on the phone you can have many more) and I can tell which is ringing so I know how to answer properly and helps me to be more professional. So, so much easier than having my cell phone ring all the time.

Inconvénients

It doesn't have a texting feature, I just use Google Voice to get this feature it just means that I have to have 2 seperate numbers for my business.

Bryan C.
Note globale
  • Secteur d'activité: Vente au détail
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

OnSip for small biz

Publié le 15/05/2015

Avantages

We have been very happy with Onsip as a VOIP vendor. Their service works well for our 2 store business with 2 commercial kitchen. As a wine club, we have thousands of members and Onsip works very well for inbound and outbound over the past 3 years. We have a home office, and with Onsip, we can easily be at home, answer store phones when they are closed, transfer calls between locations, call any part of our business for free. Onsip became essential part of our small biz on day one. On our plan, adding extensions is super easy and free - our 2 retail spaces has general purpose shared phones. We still intend to add several more extensions at basically, no cost. Our monthly cost is equal to what we paid Attempting to Telephone (AT&T) for just one location. So our savings are at least 30% and the functionality is much better.

Inconvénients

There are a few features that we need - telemarketing blocking or global blocking; international calling allowed but to only specific countries. Some requested new features cost a bit more than we want to pay - busy light indicator shouldn't be as expensive. Or new features could be bundled with things like telemarketing block and then totally worth it.

Kate S.
Note globale
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy to use, convenient, good-enough desktop app

Publié le 11/05/2018

Our connection has always been clear and it's been easy to quickly log in and make calls from other...

Our connection has always been clear and it's been easy to quickly log in and make calls from other devices when necessary. Only wish would be for a more compact version of the desktop app that could be kept open. The existing app takes a fair amount of real estate on the screen.

Avantages

Easy to move extensions or use the web app across various devices
Desktop app is easy to install/setup
Clean consistent connection

Inconvénients

Wish there was a compact version of the desktop app that could be kept open and given screen space at all times when not using a separate phone

Utilisateur vérifié
Note globale
  • Secteur d'activité: Gestion de l'enseignement
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

OnSip VoIP was the best experience I could have asked for.

Publié le 02/05/2019

It was amazing. We were stuck using an aging and unsupported physical PBX system that was showing...

It was amazing. We were stuck using an aging and unsupported physical PBX system that was showing its age. With no real experience with rolling out a VoIP system to our users I reached out online and one of their engineers actually responded directly. They were not very hostile or pushy, communicated at my pace, and even spoke honestly about their shortcomings and areas where other competitors might offer stronger solutions for us or how we could work with them to resolve those issues within our infrastructure. Honesty and integrity from a vendor goes a long way in my book.

Avantages

The support was hands down some of the best I have dealt with, from the moment of contact to the day I unplugged our old PBX server.

Inconvénients

Their web application was a poor reflection of the quality of their physical offering but that has since been addressed and is now something I no longer believe is an issue.

Igor C.
Note globale
  • Secteur d'activité: Conseil en gestion
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

One of the best and most trusted VoIP services

Publié le 10/04/2018

One of the best VoIP providers in terms of service, features, ease of use, and price. I can...

One of the best VoIP providers in terms of service, features, ease of use, and price. I can wholeheartedly recommend them to anyone looking for a reliable VoIP vendor.

Avantages

Very easy account setup and clear instructions on how to use the service itself. The pricing is wonderful so it definitely won't be a big budget burden. Good sound quality for the price. The support is also very responsive, at least during the several times I needed to reach them.

Inconvénients

I have had an issue using my account in a 3rd party VoIP software. It is not directly OnSip's fault, but I wish they had more tutorials for external popular software. They were also using Java to make calls from their own site, which might be a security concern for some.

Afficher 5 avis sur 7 Lire tous les avis

OnSIP - FAQ

Voici quelques-unes des questions fréquentes sur OnSIP.

Types de licences disponibles pour OnSIP :

  • À partir de: 18,95 $US/mois
  • Type de licence: Par fonctionnalité
  • Essai gratuit: Disponible

Utilisateurs habituels du logiciel OnSIP :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles OnSIP est disponible :

anglais

Appareils pris en charge par OnSIP :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à OnSIP :

Agile CRM, Highrise, HubSpot CRM, Odoo, Slack, Zendesk

Ressources d'aide disponibles pour OnSIP :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour OnSIP.