Cisco Jabber

Web conferencing, unified communications, voice & video call

4,3 /5 (856 avis) Donnez votre avis !

Cisco Jabber - Présentation

Description du logiciel Cisco Jabber

Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice and video calls, voice messaging, and web conferencing. Features include file sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more.

With Cisco Jabber persistent chat, users can create multiple team spaces with advanced file sharing and search features. Members can be added from in-company contact databases or external sources and allocated individual permission levels to ensure data protection and security. With end-to-end encryption, chat history is securely retained for reference, including shared files and participant activity. Users can see an activity based presence of all contacts within a team space including active, in a meeting, presenting, out of office, and on a call.

With spontaneous conferencing features, individual chat windows and team spaces can be escalated to a conference call. Within video conferencing windows, members can see live activity indicators of other participants, including speaking, sharing screen, muted, and virtual hand raising. Additionally, with toggle view features, participants can filter through view options to see shared screens and participant camera views at the same time or enable single view.

Cisco Jabber enables calendar integration with Google Calendar, Microsoft Outlook, and IBM Lotus notes so meetings can be arranged and started directly from calendar invites. Additionally, the platform can be integrated with desk phones, headsets, Apple and Android smart watches, video conferencing equipment, and far-end cameras. Users can also utilize conference bridges including Cisco Meeting Server and Cisco Webex.

Cisco Jabber - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Rapport qualité-prix

Contact Cisco for pricing details.


Cisco Jabber - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Brésil, Canada, Chine, Allemagne et 5 autres, Inde, Japon, Mexique, Royaume-Uni, États-Unis
Langues
arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois et 18 autres, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, turc, thaï

Captures d'écran

Capture d'écran pour Cisco Jabber : Cisco Jabber contacts list
Capture d'écran pour Cisco Jabber : Cisco Jabber contacts list Capture d'écran pour Cisco Jabber : Cisco Jabber meeting information Capture d'écran pour Cisco Jabber : Cisco Jabber team spaces list view Capture d'écran pour Cisco Jabber : Cisco Jabber team space group chat Capture d'écran pour Cisco Jabber : Cisco Jabber HD video conferencing Capture d'écran pour Cisco Jabber : Cisco Jabber screen share split view

Cisco Jabber - Avis

Cisco Jabber - Avis

Note globale
4,3
/
5
Excellent
398

Très bien
344

Moyen
98

Médiocre
14

Mauvais
2

Rapport qualité-prix
4,1
Fonctionnalités
4,1
Simplicité d'utilisation
4,4
Support client
4,2
87% des utilisateurs recommandent cette application
Javier D.

The best unified communications application

My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.


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Utilisateur vérifié

While it's come a long way from its freeware days, Cisco needs to update this tool for the...

Jabber gets the job done for instant messaging, but companies need not worry about their employees getting lost in endless chats with each other. The interface is clunky and unintuitive. Setting a custom status is easy enough, but removing that status is not nearly as easy and requires an Internet search/hack.
The emoji set looks about as appealing as AOL Instant Messenger from the late 1990s, and at least once a day I send messages to the wrong person somehow. The lack of avatars is telling, and while it has some integration with ActiveDirectory/Outlook, other products do it better. Its best feature (by far) is the reminder to join WebEx meetings, which doesn't require opening any programs at all. Slack or Skype will give you a superior chat experience, but Jabber is typical of Cisco products with a focus on back-end telephony.


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Utilisateur vérifié

Very Easy to Use

I use Cisco Jabber weekly for calling when my contacts are not available through Microsoft Teams.


Traduire avec Google Translate
Utilisateur vérifié

Improvement needed

It does its job - transferring information in a very quick and convenient way. It's easy to find users and reach out to them via chat and/or phone, and also allows for file sharing. However, I would highly recommend changing the interface to something more modern/aesthetically pleasing, and instigating an update that hinders the application from crashing as often as it does.


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Utilisateur vérifié

Team chatting

We as a team with more than 200 users per day have little issues will any off the dad to day stuff. It just works and works well.


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Javier D.
Secteur d'activité: Télécommunications
Taille de l'entreprise: 51-200 employés
Traduire en français

The best unified communications application

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/09/2019
Provenance de l'avis : Capterra

My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.

Avantages

Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?

Inconvénients

There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Services financiers
Taille de l'entreprise: 10 001+ employés
Traduire en français

While it's come a long way from its freeware days, Cisco needs to update this tool for the modern er

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/08/2019
Provenance de l'avis : Capterra

Jabber gets the job done for instant messaging, but companies need not worry about their employees getting lost in endless chats with each other. The interface is clunky and unintuitive. Setting a custom status is easy enough, but removing that status is not nearly as easy and requires an Internet search/hack.
The emoji set looks about as appealing as AOL Instant Messenger from the late 1990s, and at least once a day I send messages to the wrong person somehow. The lack of avatars is telling, and while it has some integration with ActiveDirectory/Outlook, other products do it better. Its best feature (by far) is the reminder to join WebEx meetings, which doesn't require opening any programs at all. Slack or Skype will give you a superior chat experience, but Jabber is typical of Cisco products with a focus on back-end telephony.

Avantages

This product has excellent integration with other Cisco software, particularly WebEx

Inconvénients

Has terrible emoji support; is not customizable in any meaningful way; often send messages to the wrong people due to a cluttered interface

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Utilisateur vérifié
Secteur d'activité: Exploitation minière et métaux
Taille de l'entreprise: 10 001+ employés
Traduire en français

Very Easy to Use

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 29/06/2020
Provenance de l'avis : Capterra

I use Cisco Jabber weekly for calling when my contacts are not available through Microsoft Teams.

Avantages

The phone feature is very easy to use as it has a skeuomorphic design where it looks like a phone keypad. Because of this, it looks just like a phone so it doesn't have a learning curve.

Inconvénients

The chat feature is a bit confusing and I never really use it because of it. My organization also uses Microsoft Teams which I end up using for chat instead.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 201-500 employés
Traduire en français

Improvement needed

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 20/06/2020
Provenance de l'avis : Capterra

It does its job - transferring information in a very quick and convenient way. It's easy to find users and reach out to them via chat and/or phone, and also allows for file sharing. However, I would highly recommend changing the interface to something more modern/aesthetically pleasing, and instigating an update that hinders the application from crashing as often as it does.

Avantages

Jabber is quite straightforward to use, it's nice having all of the chats lined up in the sidebar so it's easily navigable from person to person. It also has the option of erasing chats if the program is exited out, which is of course a benefit from a proprietary standpoint (less so if you need to reference something that was said, of course). Not a lot of bells and whistles, so starting up the program is quite fast in the mornings, which I can appreciate. Since it's through Cisco, it also easily allows you to call people's work phones through the system.

Inconvénients

While the user interface is straightforward, it also seems incredibly archaic and dull. During start-up it doesn't pull up the main "chat" screen, and instead pulls up a type of "home" screen where you can access your settings/any voicemails, but to actually chat a person (which I feel is the main purpose of this program), you need to search their name in a search bar > click on their name/chat icon > and it pulls everything up into its own separate window, which I find to be a bit of a waste of time. Additionally, when trying to share screenshots (by dragging into the chat box) the screenshots take up the FULL width of the screen, so I have to deal with scrolling back and forth to disseminate all of the information. It also does not allow me to drag + drop (or copy-paste) a received screenshot anywhere else. I have to first download the image onto my desktop. Again, seems like an unnecessary amount of steps.

My biggest gripe, however, is that Jabber has the tendency to completely freeze and crash on a pretty daily basis. This has resulted in chats getting lost in the void, or being unable to go back and reference information that was sent mere minutes ago.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 3.0/10

Utilisateur vérifié
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 201-500 employés
Traduire en français

Team chatting

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/03/2020
Provenance de l'avis : Capterra

We as a team with more than 200 users per day have little issues will any off the dad to day stuff. It just works and works well.

Avantages

I like the fact that is can control my desk phone. Working away I can answer my phone with just a mouse click and it pops up in my screen and or i can decline call and it goes to voice mail with just one click. Plus it can do other things like play voice mail and share your screen for quick meetings. Plus it has a Active Directory

Inconvénients

Sometime the LDAP dose not bring over the new passwords when people are forced to change passwords. Than is about all we have had issues wish in 4 years.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
8,1/10
Basé sur 856 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Cisco Jabber - Prix

Cisco Jabber - Prix

À partir de
N/A
Essai gratuit
Rapport qualité-prix

Contact Cisco for pricing details.

Contact Cisco for pricing details.

Rapport qualité-prix
4,1/5
Basé sur 856 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Cisco Jabber - Fonctionnalités

Cisco Jabber - Fonctionnalités

API
Chat
Conférences
Conférences vidéo
Enregistrement des appels
Gestion de la communication
Gestion des contacts
Identification de l'appelant
Intégration CRM
Intégration de tiers
Messagerie instantanée
Messagerie vocale
Notifications automatiques
Rapports en temps réel
Rapports et statistiques
Routage des appels
Stratégie de marque personnalisable
Suivi des appels
Tableau de bord d'activités
Transfert d’appel
Fonctionnalités
4,1/5
Basé sur 856 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Cisco Jabber

Plus d'informations sur Cisco Jabber

Cisco Jabber - Principales fonctionnalités

  • Mobile Access
  • Two-Way Audio & Video
  • Video Conferencing

Avantages

- Cisco Jabber offers secure file sharing and stored chat history with end-to-end encryption.

- Integrate Cisco Jabber with mobile devices and smart watches to forward calls and messages while on the go.

- Arrange conference calls and meetings directly from calendar invites with Cisco Jabber integration with Google Calendar, Microsoft Outlook, and IBM Lotus Notes.

- Control far-end cameras in the Cisco Jabber platform as well as join in-room meetings using connections with web conferencing equipment.

- Collaborate on different projects with Cisco Jabber team spaces and determine each members permissions and access levels.

Cisco Jabber - FAQ

Cisco Jabber - FAQ

Voici quelques-unes des questions fréquentes sur Cisco Jabber.

Q. Quels sont les types de licence disponibles pour Cisco Jabber ?

Types de licences disponibles pour Cisco Jabber :

Essai gratuit: Non disponible

Contact Cisco for pricing details.

Q. Quelles sont les principales fonctionnalités du logiciel Cisco Jabber ?

Fonctionnalités du logiciel Cisco Jabber :

  • Mobile Access
  • Two-Way Audio & Video
  • Video Conferencing

Q. Qui utilise Cisco Jabber ?

Utilisateurs habituels du logiciel Cisco Jabber :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues Cisco Jabber est-il disponible ?

Langues dans lesquelles Cisco Jabber est disponible :

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, turc, thaï

Q. Quels sont les types de licence disponibles pour Cisco Jabber ?

Nous n'avons pas d'informations sur les types de licences de Cisco Jabber.

Q. Cisco Jabber prend-il en charge les appareils mobiles ?

Appareils pris en charge par Cisco Jabber :

Android, iPhone, iPad

Q. Avec quelles applications Cisco Jabber peut-il s'intégrer ?

Applications s'intégrant à Cisco Jabber :

Cisco Webex, Google Calendar, Jive, Microsoft Outlook

Q. Quelles sont les ressources d'aide disponibles pour Cisco Jabber ?

Ressources d'aide disponibles pour Cisco Jabber :

Base de connaissances, Support en ligne, Support téléphonique