Bria

VoIP communication and collaboration management solution

4,3 /5 (79 avis) Donnez votre avis !

Bria - Présentation

Description du logiciel Bria

Bria is a cloud-based and on-premise Voice over IP (VoIP) solution, which helps businesses manage communication and collaboration via messaging, file sharing, video conferencing, and more. The platform comes with white-label capabilities, which helps organizations design a personalized softphone using custom logos, colors, and configuration.

Bria includes a screen sharing functionality, which lets professionals invite multiple users through a web link as well as manage permissions for demos, webinars, and presentations. It offers numerous features such as call transfer/hold, click-to-dial, automated codec selection, call recording, remote access, push notifications, call history, single sign-on (SSO), and more. The dashboard also enables managers to add or remove users and devices, set up session initiation protocol (SIP) accounts, and handle access controls across multiple devices.

Bria allows enterprises to gain insight into active users, call duration and quality, billing, and connected devices via analytics, key call metrics, and graphs. The application facilitates encrypted communication, message authentication, and secure interactions via real-time transport protocol and LDAP. Plus, it supports integration with various third-party applications via an API.

Bria - Présentation

Prix

À partir de
2,95 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Bria offers annual pricing plans
• Bria Solo free - $0
• Bria Solo - $2.95/user/month
• Bria Team Standard - $4.95 /user/month
• Bria Team Pro - $9.95 /user/month


Bria - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Australie, Allemagne
Langues
anglais

Media

558149
558150
558151
590715
607310
Bria video Capture d'écran pour Bria : Bria account setup and provisioning Capture d'écran pour Bria : Bria chat rooms and team messaging Capture d'écran pour Bria : Bria conferencing Capture d'écran pour Bria : Bria video call Capture d'écran pour Bria :

Bria - Avis

Note globale
4,3
/
5
Excellent
42

Très bien
25

Moyen
8

Médiocre
2

Mauvais
2

Rapport qualité-prix
4,2
Fonctionnalités
4,1
Simplicité d'utilisation
4,1
Support client
3,8
85% des utilisateurs recommandent cette application
Melissa A.

Solid Softphone for SIP calls

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.


Traduire avec Google Translate
Robson G.

Bria Teams Works Almost Perfectly (Fix)

I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers.


Traduire avec Google Translate
Eoin G.

Bria unifies communication with quick and easy provisioning

Bria's mother company built X-lite a powerful feature rich SIP client. They have taken SIP/VOIP telephony to the next level with their unified login/provisioning system and group connectivity.


Traduire avec Google Translate
Michael S.

Works but application design is mediocre.


Traduire avec Google Translate
Utilisateur vérifié

Great value


Traduire avec Google Translate
Melissa A.
Taille de l'entreprise: 13-50 employés
Traduire en français

Solid Softphone for SIP calls

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/04/2018
Provenance de l'avis : Capterra

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

Avantages

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Inconvénients

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Robson G.
Secteur d'activité: Eau/gaz/électricité
Taille de l'entreprise: 51-200 employés
Traduire en français

Bria Teams Works Almost Perfectly (Fix)

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/12/2019
Provenance de l'avis : Capterra

I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers.

Avantages

This is my favorite phone software for helping our customers at Kalos Services Inc. Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers.

Inconvénients

I had issues with the software freezing when I allowed the call log fill up. I highly recommend deleting your call log on a daily basis. There is an option for exporting your call history prior to deletion if you need to retain a record.

Traduire en français

Réponse de CounterPath

Thank you for the amazing feedback. It's always great to hear that our product helps you provide great service to your customers.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Eoin G.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français

Bria unifies communication with quick and easy provisioning

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 18/06/2020
Provenance de l'avis : Capterra

Bria's mother company built X-lite a powerful feature rich SIP client. They have taken SIP/VOIP telephony to the next level with their unified login/provisioning system and group connectivity.

Avantages

Their Windows client is one of the best SIP solutions I've used (and I've used/tried at least a dozen). The best aspect as the uniform provisioning for users. One login gives the user access to all their SIP accounts on different devices. With a mobile or home bases workforce it simplifies connectivity.

Inconvénients

I'd love to see speed dial buttons and I'd like to see an ability to dial dtmf tones while in a call by pasting them rather than by typing them. I'd like to see an easier way to bring the Bria Client "to the front" with one button.

Traduire en français

Réponse de CounterPath

Thank you for taking the time to provide your feedback. I'm happy you like the provisioning feature and the Bria Interface. I'll bring your feedback to our Product team.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Michael S.
Secteur d'activité: Immobilier
Taille de l'entreprise: 51-200 employés
Traduire en français

Works but application design is mediocre.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/04/2020
Provenance de l'avis : Capterra

Avantages

The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

Inconvénients

The interface drives me a little mad.

The first feature that drives me crazy is that the keys on the application will move... I may be on a call or trying a second number after dialing a first and the application's keypad will move up. This causes me constantly to hit the wrong keys. I would never design this to move or at least have a lock function.

Secondly the time out function is way too quick when dialing. I will be listening to a voicemail and typing in the number given, and it tries to auto dial the number if there is a pause of more than a couple seconds. Then I have to cancel and start over again. I haven't found an option to change this time or turn it off.

Traduire en français

Réponse de CounterPath

Michael, thank you for taking the time to write a review, we're happy to know you've been having great quality calls with Bria. I'll forward your feedback regarding interface to our Product Team. For technical issues please reach out to our Technical Support team, tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 2.0/10

Utilisateur vérifié
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 201-500 employés
Traduire en français

Great value

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/05/2020
Provenance de l'avis : Capterra

Avantages

This software is easy to use, the set up for sip accounts is really simple and the extra configurations to use proxys or dns help a lot when you have to use it outside of the company if via vpn. i find the call recording option being one of the most helpful options since i can get access to my calls for feedback o missing info very quick.

Inconvénients

the only real issue i find with this program is that it has to be updated a lot, and it is really a lot, 1 update every 3 weeks, i don't really get why but that is the only issue i have with bria at the moment.

Traduire en français

Réponse de CounterPath

Thank you for taking the time to provide feedback. It's great to hear how you've been using the call recording feature. Please know our software is updated often to keep up with the latest technology and for improvements.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
8,1/10
Basé sur 79 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Bria - Prix

Bria - Prix

À partir de
2,95 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Bria offers annual pricing plans
• Bria Solo free - $0
• Bria Solo - $2.95/user/month
• Bria Team Standard - $4.95 /user/month
• Bria Team Pro - $9.95 /user/month

Bria offers annual pricing plans
• Bria Solo free - $0
• Bria Solo - $2.95/user/month
• Bria Team Standard - $4.95 /user/month
• Bria Team Pro - $9.95 /user/month

Rapport qualité-prix
4,2/5
Basé sur 79 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Bria - Fonctionnalités

Bria - Fonctionnalités

API
Chat
Conférences
Conférences vidéo
Enregistrement des appels
Gestion de la communication
Gestion des contacts
Identification de l'appelant
Intégration CRM
Intégration de tiers
Messagerie instantanée
Messagerie vocale
Notifications automatiques
Rapports en temps réel
Rapports et statistiques
Routage des appels
Stratégie de marque personnalisable
Suivi des appels
Tableau de bord d'activités
Transfert d’appel
Fonctionnalités
4,1/5
Basé sur 79 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur Bria

Plus d'informations sur Bria

Bria - Principales fonctionnalités

  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Computer Telephony Integration
  • Contact Management
  • Escalation Management
  • File Transfer
  • Help Desk Management
  • Mobile Access
  • Multi-Channel Communication
  • On-Demand Recording
  • On-Demand Webcasting
  • Presentation Streaming
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Voice Mail

Bria - FAQ

Bria - FAQ

Voici quelques-unes des questions fréquentes sur Bria.

Q. Quels sont les types de licence disponibles pour Bria ?

Types de licences disponibles pour Bria :

À partir de: 2,95 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Bria offers annual pricing plans • Bria Solo free - $0 • Bria Solo - $2.95/user/month • Bria Team Standard - $4.95 /user/month • Bria Team Pro - $9.95 /user/month

Q. Quelles sont les principales fonctionnalités du logiciel Bria ?

Fonctionnalités du logiciel Bria :

  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Computer Telephony Integration
  • Contact Management
  • Escalation Management
  • File Transfer
  • Help Desk Management
  • Mobile Access
  • Multi-Channel Communication
  • On-Demand Recording
  • On-Demand Webcasting
  • Presentation Streaming
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Voice Mail

Q. Qui utilise Bria ?

Utilisateurs habituels du logiciel Bria :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Bria est-il disponible ?

Langues dans lesquelles Bria est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Bria ?

Types de licences disponibles pour Bria:

Gratuit, Abonnement

Q. Bria prend-il en charge les appareils mobiles ?

Appareils pris en charge par Bria :

Android, iPhone, iPad

Q. Avec quelles applications Bria peut-il s'intégrer ?

Applications s'intégrant à Bria :

ACCOUNTS, Microsoft Outlook, Salesforce Sales Cloud

Q. Quelles sont les ressources d'aide disponibles pour Bria ?

Ressources d'aide disponibles pour Bria :

Support téléphonique, Support en ligne, FAQ, Base de connaissances