--- description: HaloITSM : qu'en pensent les utilisateurs ? Lisez les avis sur HaloITSM, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HaloITSM - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des ressources informatiques](/directory/325/it-asset-management/software) > [HaloITSM](/software/130803/haloitsm) # HaloITSM Canonical: https://www.getapp.fr/software/130803/haloitsm Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/130803/haloitsm?page=2) > HaloITSM est une solution de gestion des services informatiques qui aide les entreprises à rationaliser l'ensemble du cycle de vie des incidents, de la création des cas d'assistance à la résolution des problèmes. Elle permet aux professionnels de mettre à jour le statut des incidents et de consulter des informations, y compris l'identifiant du cas d'assistance, le niveau de priorité, le résumé des problèmes et la date de création. > > Conclusion : 44 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 44 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Halo Service Solutions - **Entreprise fondée en**: 1994 ## Contexte commercial - **Prix à partir de**: 45,00 £GB - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, danois, espagnol, estonien, français, italien, néerlandais, polonais, portugais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - AI Copilot - API - Accès et contrôle à distance - Accès mobile - Alertes de risque - Alertes mobiles - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Allocation et planification des ressources - Analytique - Asset Lifecycle Management - Assignation de demandes - Authentification unique - Automatisation de la localisation - Barcode/Ticket Scanning - Base de données de clients - Benchmarking - CMDB - Cartographie des relations ## Intégrations (42 au total) - 3CX - AlertOps - AnyDesk - BeyondTrust Remote Support - ChatGPT - Cisco Jabber - ConnectWise Cybersecurity Management - Device42 - Dynamics 365 - Google Calendar - Google Workspace - Help Desk Migration - Jira - Kaseya BMS - Klips ... et 27 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) ## Catégories connexes - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de gestion des services informatiques](https://www.getapp.fr/directory/1049/it-service/software) - [Logiciels pour centres de services](https://www.getapp.fr/directory/1249/service-desk/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3434 reviews) 3. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (720 reviews) 4. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1784 reviews) ## Avis ### "NetHelpDesk where have you been all my life?" — 5.0/5 > **Mark** | *25 janvier 2019* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc. The simplicity of the application is also incredible and actually improves the user and admin experience tenfold. > > **Inconvénients**: The only negative I have at present is that not all functionality in the NHD client is available in the Web Portal - however this is on the development roadmap and will be imminently factored in. There is also a seemingly over complicated way of managing incidents that require different ticket templates to follow a incident \> major incident \> problem format rather than a more simple work flow trigger that could start this process for you. However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee\! However that being said, I have such confidence in the capabilities of the NHD team; I would bet it will make me a coffee in a future release\! > > The staff of NHD listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The NHD team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations. ----- ### "A well-rounded ITSM system you cannot go wrong with\!" — 4.0/5 > **Anthonese** | *25 août 2023* | Énergies renouvelables et environnement | Taux de recommandation : 8.0/10 > > **Avantages**: - efficient incident management- nice custom integrations - asset management is easy to use - automation and reporting were proving to be very helpful for our team > > **Inconvénients**: We do not have any cons but would like to see what future updates they make to the system going forward. ----- ### "Good...but" — 4.0/5 > **Tim** | *14 avril 2022* | Aviation et industrie aéronautique | Taux de recommandation : 7.0/10 > > **Avantages**: Looks easiest to use especially for end users > > **Inconvénients**: Some settings are not so obvious with out the help of Halo support and documentation is lacking. While there's a good overall knowledgebase it only really covers the basics anything else is a call into support. Also as of now (April 2022) they require at least 10-20 licenses due to their extreme growth. > > We were unfortunate in that Halo was experiencing growing pains when we started. We have been waiting 6-8 weeks on Halo to provide us with enough help to go live with it. The UK support team is great if you call in but if you submit a ticket to them either email or portal you will probably wait for days to get a response. ----- ### "Happy with Halo\!" — 5.0/5 > **Auke** | *21 juillet 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of useFlexibility and alterability of the whole toolEnd user portal > > **Inconvénients**: There is a LOT\! of items you can configure, which can be a bit daunting at first. But it makes sense eventually. > > Very professional and friendly people at Halo, both in the UK and the US offices. Fast responses. They seem to understand what our business needs. ----- ### "A great piece of kit out of the box, and easily customisable" — 5.0/5 > **Ali** | *21 avril 2022* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: Lots of options to configure the tool easily by non-technical people. Easy for us to maintain without recourse to developers. > > **Inconvénients**: Doesn't do everything that we want, but that list is very small and we have the option for dev if we wish > > We use it for service / issue management between 1st line, 2nd line support and suppliers. It's been a game changer for us and has helped efficiency, transparency and communications. ----- Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/130803/haloitsm?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/130803/haloitsm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées