En savoir plus sur SpotOn

SpotOn Restaurant est une solution cloud de PDV (point de vente) conçue pour aider les petites et moyennes entreprises du secteur de l'hôtellerie à rationaliser les paiements en ligne, les commandes à table et la protection contre la fraude. Le module de gestion du personnel permet aux utilisateurs de gérer les heures de travail des employés, les pourboires, les équipes, etc.

Les fonctionnalités clés de SpotOn Restaurant comprennent la gestion des cartes cadeaux, la création de programmes de fidélité, la gestion des commandes, les paiements fractionnés, l'accès mobile et la gestion des pourboires. Les équipes peuvent utiliser des appareils portatifs avec des tableaux pour afficher des menus de commande en ligne, surveiller des points de vente répartis sur plusieurs sites et recevoir des mises à jour de menus en temps réel, ce qui permet aux responsables de gérer les postes vacants, les approbations et les promotions.

SpotOn Restaurant propose des menus personnalisables, des comptes de membre, des commandes fractionnées et la création de menus automatisés, ce qui permet aux professionnels de rationaliser les opérations front-end. La solution aide les utilisateurs à générer des rapports personnalisables basés sur des métriques telles que le type de paiement ou les ventes. Ils reçoivent des mises à jour horaires ou quotidiennes sur les ventes par point de vente, les performances des employés, la gamme de produits, les ventes et les effectifs par heure.

La fonctionnalité de recherche de SpotOn Restaurant permet aux équipes de localiser les reçus qui peuvent être envoyés par e-mail aux clients afin de faciliter la communication. La plateforme offre également une protection contre la fraude pour les cartes de fidélité et les cartes-cadeaux, garantissant ainsi la conformité aux normes réglementaires.

Options de tarification dès :

65,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à SpotOn

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

États-Unis

Langues

anglais

Options de tarification dès :

65,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à SpotOn

Images

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Vidéo de SpotOn
SpotOn Logiciel - 1
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Fonctionnalités

Nombre total de fonctionnalités pour SpotOn : 81

  • API
  • Accès mobile
  • Alertes/Notifications
  • Analyse de l'évolution des ventes
  • Analyse en temps réel
  • Base de données de clients
  • Caisse pour détaillant
  • Caisse pour restaurants
  • Carte de fidélité
  • Codes QR
  • Commande en ligne
  • Comptabilité intégrée
  • Confirmation et rappels
  • Contrôles/Permissions d'accès
  • Créateur de menu
  • Données en temps réel
  • Emplacements multiples
  • Facturation
  • Fonctions pour restaurants
  • Gestion de la trésorerie
  • Gestion de table
  • Gestion des cartes cadeaux
  • Gestion des cartes de crédit
  • Gestion des commandes
  • Gestion des conseils
  • Gestion des cuisines et des menus
  • Gestion des employés
  • Gestion des listes d'attente
  • Gestion des livraisons
  • Gestion des prix et des marges
  • Gestion des promotions
  • Gestion des remises
  • Gestion des reçus
  • Gestion des réponses
  • Gestion des réservations
  • Gestion des stocks
  • Gestion des taxes de vente
  • Historique des clients
  • Historique des transactions
  • Importation et exportation de données
  • Intégration comptable
  • Intégrations de tiers
  • Lecture de codes-barres et de tickets
  • Messagerie SMS
  • Mesure des performances
  • Mises à jour en temps réel
  • Notification en cas d'avis émis
  • Notifications en temps réel
  • Options de paiement multiples
  • Paiements en ligne
  • Paiements en personne
  • Paiements mobiles
  • Paiements électroniques
  • Partage de l'addition
  • Personnalisation de site web
  • Point de vente (PDV)
  • Pointeuse
  • Pour les bars et clubs
  • Rapports de ventes
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Rapports sur les coûts de main-d'œuvre
  • Reconnaissance de code-barres
  • Répartition des livraisons de nourriture
  • Réservation en ligne
  • Saisie de commande
  • Signature électronique
  • Stratégie de marque personnalisable
  • Suivi des commandes
  • Suivi des statuts
  • Surveillance des avis émis
  • Surveillance des transactions
  • Surveillance en temps réel
  • Sécurité des données
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • Traitement des cartes de crédit et de débit
  • Traitement des paiements
  • Vérifications distinctes

Alternatives

Toast POS

4,1
Alternative n° 1 à SpotOn
La solution de POS Toast est une plateforme cloud de gestion de restaurant qui permet de réduire les coûts opérationnels...

Square Point of Sale

4,7
Alternative n° 2 à SpotOn
Square Point of Sale est une solution de point de vente pour les appareils Android et iOS qui comprend des outils de...

Clover

3,9
Alternative n° 3 à SpotOn
Clover est une plateforme tout-en-un conçue pour aider les commerces en ligne et hors ligne, les services de restauratio...

Aloha EPOS

4,2
Alternative n° 4 à SpotOn
Aloha est une solution EPOS basée sur le cloud conçue pour aider les bars et les restaurants à gérer leurs cycles de...

Avis

Note globale

4,7 /5
(149)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,6/5
Support client
4,7/5

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5 avis affichés sur 149
Rick J.
Note globale
  • Secteur d'activité : Équipement et fournitures de bureau
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A True Game Changer

Publié le 30/01/2020

Restaurant owners share many of the same struggles in managing and growing their businesses. ...

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Avantages

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Inconvénients

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Debbie B.
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Winner Winner Chicken Dinner, Eischen's Bar and SpotOn

Publié le 01/04/2022

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a...

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn

Avantages

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

Inconvénients

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

Alternatives envisagées 

NCR Aloha

Pourquoi choisir SpotOn 

Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.

Logiciel antérieur 

NCR Aloha

Pourquoi passer à SpotOn

SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.

Réponse de SpotOn

This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!

Heidi G.
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Regret switching to Spoton

Publié le 15/04/2022

Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and...

Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where.

I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward.

I personally would have not made the switch and now I know to ask a lot more detailed questions.
Ask to see marketing.
Ask to see reports and understand what the numbers mean and how it ties out.

Avantages

I liked that Door Dash delivery was built into the system.
Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.

Inconvénients

The reporting is horrible. I need 3 reports to book 1 day sales.
There are 3 different websites vs everything being on 1 website.
You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund.
Only refunds that you can do is if remove the credit card info and reenter it.
Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing.
Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse.
Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together.
Some reports you can't view more than 1 day a time.
Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this.
Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price.
Sales tax has different amounts in the same report. They say to ignore one. So remove it.

Alternatives envisagées 

Revel Systems et Toast POS

Pourquoi choisir SpotOn 

Was not Square for Restaurant so missing a lot of features.

Logiciel antérieur 

Square Point of Sale et Square Online

Pourquoi passer à SpotOn

Cost and what I expected them to have. Nothing works really as they stated it would.

Réponse de SpotOn

We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future.

Brad M.
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

VIce President

Publié le 14/04/2022

Amazing, I would say start to finish, however the communication and support has not stopped and its...

Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.

Avantages

The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.

Inconvénients

I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.

Réponse de SpotOn

This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.

Tim G.
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

New customer

Publié le 07/04/2022

So far it has been positive. My menu builder, [SENSITIVE CONTENT] was great, very friendly and...

So far it has been positive. My menu builder, [SENSITIVE CONTENT] was great, very friendly and engaging. [SENSITIVE CONTENT] did our install and training and she was phenomenal, super friendly, fun, informative & thorough, I highly recommend her to anyone. My salesperson [SENSITIVE CONTENT] has been great to work with as well.

Avantages

The system is very user friendly, from both the front and back of house. We have yet to open but we are excited to see the system in action. The SpotOn team members I've dealt with to date have been very friendly.

Inconvénients

As previously stated, we have not opened yet so we haven't encountered any problems to date.

Afficher 5 avis sur 149 Lire tous les avis

SpotOn - FAQ

Voici quelques-unes des questions fréquentes sur SpotOn.

Types de licences disponibles pour SpotOn :

  • À partir de : 65,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel SpotOn :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles SpotOn est disponible :

anglais

Appareils pris en charge par SpotOn :

Android (mobile)

Applications s'intégrant à SpotOn :

ADP, Apple Pay, DAVO, DolceClock, Gusto, Gusto, HotSchedules, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, Restaurant365, Shippo, Venmo

Ressources d'aide disponibles pour SpotOn :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe)

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour SpotOn.