
En savoir plus sur SpotOn
SpotOn Restaurant est une solution cloud de PDV (point de vente) conçue pour aider les petites et moyennes entreprises du secteur de l'hôtellerie à rationaliser les paiements en ligne, les commandes à table et la protection contre la fraude. Le module de gestion du personnel permet aux utilisateurs de gérer les heures de travail des employés, les pourboires, les équipes, etc.
Les fonctionnalités clés de SpotOn Restaurant comprennent la gestion des cartes cadeaux, la création de programmes de fidélité, la gestion des commandes, les paiements fractionnés, l'accès mobile et la gestion des pourboires. Les équipes peuvent utiliser des appareils portatifs avec des tableaux pour afficher des menus de commande en ligne, surveiller des points de vente répartis sur plusieurs sites et recevoir des mises à jour de menus en temps réel, ce qui permet aux responsables de gérer les postes vacants, les approbations et les promotions.
SpotOn Restaurant propose des menus personnalisables, des comptes de membre, des commandes fractionnées et la création de menus automatisés, ce qui permet aux professionnels de rationaliser les opérations front-end. La solution aide les utilisateurs à générer des rapports personnalisables basés sur des métriques telles que le type de paiement ou les ventes. Ils reçoivent des mises à jour horaires ou quotidiennes sur les ventes par point de vente, les performances des employés, la gamme de produits, les ventes et les effectifs par heure.
La fonctionnalité de recherche de SpotOn Restaurant permet aux équipes de localiser les reçus qui peuvent être envoyés par e-mail aux clients afin de faciliter la communication. La plateforme offre également une protection contre la fraude pour les cartes de fidélité et les cartes-cadeaux, garantissant ainsi la conformité aux normes réglementaires.
Options de tarification dès :
65,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à SpotOn
Appareils
Pour quelle entreprise ?
Disponible dans les pays suivants
États-Unis
Langues
anglais
Options de tarification dès :
65,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à SpotOn
Images


Fonctionnalités
Nombre total de fonctionnalités pour SpotOn : 81
Alternatives
Toast POS

Square Point of Sale

Clover

Aloha EPOS

Avis
Vous avez déjà SpotOn ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
Donnez votre avis !
- Secteur d'activité : Équipement et fournitures de bureau
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A True Game Changer
Publié le 30/01/2020
Restaurant owners share many of the same struggles in managing and growing their businesses. ...
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
Avantages
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Inconvénients
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Winner Winner Chicken Dinner, Eischen's Bar and SpotOn
Publié le 01/04/2022
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a...
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn
Avantages
This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.
Inconvénients
We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.
Alternatives envisagées
NCR AlohaPourquoi choisir SpotOn
Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.Logiciel antérieur
NCR AlohaPourquoi passer à SpotOn
SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.Réponse de SpotOn
This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Regret switching to Spoton
Publié le 15/04/2022
Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and...
Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where.
I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward.
I personally would have not made the switch and now I know to ask a lot more detailed questions.
Ask to see marketing.
Ask to see reports and understand what the numbers mean and how it ties out.
Avantages
I liked that Door Dash delivery was built into the system.
Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.
Inconvénients
The reporting is horrible. I need 3 reports to book 1 day sales.
There are 3 different websites vs everything being on 1 website.
You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund.
Only refunds that you can do is if remove the credit card info and reenter it.
Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing.
Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse.
Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together.
Some reports you can't view more than 1 day a time.
Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this.
Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price.
Sales tax has different amounts in the same report. They say to ignore one. So remove it.
Pourquoi choisir SpotOn
Was not Square for Restaurant so missing a lot of features.Pourquoi passer à SpotOn
Cost and what I expected them to have. Nothing works really as they stated it would.Réponse de SpotOn
We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
VIce President
Publié le 14/04/2022
Amazing, I would say start to finish, however the communication and support has not stopped and its...
Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.
Avantages
The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.
Inconvénients
I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.
Réponse de SpotOn
This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
New customer
Publié le 07/04/2022
So far it has been positive. My menu builder, [SENSITIVE CONTENT] was great, very friendly and...
So far it has been positive. My menu builder, [SENSITIVE CONTENT] was great, very friendly and engaging. [SENSITIVE CONTENT] did our install and training and she was phenomenal, super friendly, fun, informative & thorough, I highly recommend her to anyone. My salesperson [SENSITIVE CONTENT] has been great to work with as well.
Avantages
The system is very user friendly, from both the front and back of house. We have yet to open but we are excited to see the system in action. The SpotOn team members I've dealt with to date have been very friendly.
Inconvénients
As previously stated, we have not opened yet so we haven't encountered any problems to date.
SpotOn - FAQ
Voici quelques-unes des questions fréquentes sur SpotOn.Q. Quels sont les types de licence disponibles pour SpotOn ?
Types de licences disponibles pour SpotOn :
- À partir de : 65,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Non disponible
Q. Qui utilise SpotOn ?
Utilisateurs habituels du logiciel SpotOn :
Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. Dans quelles langues SpotOn est-il disponible ?
Langues dans lesquelles SpotOn est disponible :
anglais
Q. SpotOn prend-il en charge les appareils mobiles ?
Appareils pris en charge par SpotOn :
Android (mobile)
Q. Avec quelles applications SpotOn peut-il s'intégrer ?
Applications s'intégrant à SpotOn :
ADP, Apple Pay, DAVO, DolceClock, Gusto, Gusto, HotSchedules, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, Restaurant365, Shippo, Venmo
Q. Quelles sont les ressources d'aide disponibles pour SpotOn ?
Ressources d'aide disponibles pour SpotOn :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe)
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour SpotOn.
- Logiciels de gestion de campagnes
- Logiciels d'email marketing
- Logiciels de gestion des avis
- Logiciels de caisse pour magasins
- Logiciels d'agenda
- Logiciels de fidélisation client
- Logiciels de réservation
- Logiciels de commande en ligne
- Logiciels de caisse pour restaurants
- Logiciels de caisse pour bars
- Logiciels de traitement des paiements
- Logiciels de caisse
- Logiciels de gestion de restaurant
- Logiciels de livraison à domicile