--- description: Servetel : qu'en pensent les utilisateurs ? Lisez les avis sur Servetel, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Servetel - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/275/call-center/software) > [Servetel](/software/130627/servetel) # Servetel Canonical: https://www.getapp.fr/software/130627/servetel > Servetel est une solution de gestion des communications conçue pour aider les entreprises à se connecter et à communiquer avec les clients par appels et messages personnalisés. La plateforme est dotée d'un module de gestion des appels qui permet aux entreprises de transférer les appels vers des directeurs en fonction des listes, des disponibilités et des heures de travail. > > Conclusion : 5 utilisateurs lui ont donné la note de **3.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.4/5** | 5 Avis | | Simplicité d’utilisation | 3.6/5 | D'après l'ensemble des avis | | Support client | 3.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Servetel Communications - **Pays**: Gurugram, Inde - **Entreprise fondée en**: 2017 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Inde, États-Unis ## Fonctionnalités - API - Alertes/Notifications - CRM - Campagnes multiples - Centre d'appels entrants - Centre d'appels sortants - Chat et messagerie - Communication multicanal - Coupons mobiles - Distribution automatique des appels - Enregistrement des appels - Envoi de SMS en masse - Fonctions pour call centers - Gestion de la communication - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des listes d'appels - Gestion des listes d'attente ## Intégrations (1 au total) - Zoho CRM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.getapp.fr/directory/289/ivr/software) - [Logiciels de contact client](https://www.getapp.fr/directory/593/contact-center/software) - [Systèmes PABX](https://www.getapp.fr/directory/1101/cloud-pbx/software) - [Logiciels de sms marketing](https://www.getapp.fr/directory/1291/sms-marketing/software) ## Logiciels similaires 1. [Bitrix24](https://www.getapp.fr/software/90602/bitrix24) — 4.2/5 (990 reviews) 2. [ZIWO](https://www.getapp.fr/software/131291/ziwo) — 4.7/5 (108 reviews) 3. [JustCall](https://www.getapp.fr/software/2047760/justcall) — 4.1/5 (224 reviews) 4. [RingCX](https://www.getapp.fr/software/105435/ringcentral-contact-centre) — 4.2/5 (255 reviews) 5. [Squaretalk](https://www.getapp.fr/software/106691/squaretalk-matrix) — 4.9/5 (102 reviews) ## Avis ### "Effective Solutions" — 5.0/5 > **Ishaan** | *23 novembre 2023* | Services et installations de loisirs | Taux de recommandation : 10.0/10 > > **Avantages**: I have been using Servetel's contact center solution for over a year. It has been a very wholesome experience till now. The features provided with the solution are handy and have helped us increase our business efficiency. The good part is every feature in their tool can be used provided you wish to utilize it. The account managers are accommodating and describe each step very clearly. > > **Inconvénients**: The updates are delayed, if we could get more business-centric feature releases that would be great. Not complaining as they already provide multiple features. ----- ### "Easy to Use Product & Good Support" — 5.0/5 > **Manoj Kumar** | *11 août 2023* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10 > > **Avantages**: Fast with their responses when it comes to support. > > **Inconvénients**: Nothing as such however sometimes a few minor bugs cause operational issues but that gets resolved on time. > > As per their reputation, I would recommend Servetel for calling solutions. ----- ### "Unprofessional Team" — 2.0/5 > **Abhishek** | *11 décembre 2023* | Banque | Taux de recommandation : 0.0/10 > > **Avantages**: Reasonable features. Nothing extraordinary though > > **Inconvénients**: Extremely unprofessional team. They can increase prices by 5-10 times and disconnect services even if you have paid plan running. > > Beware of the 'new' Servetel. It is extremely unprofessional. We had a wonderful experience with Servetel for 3 years. However, they suddenly informed me that they will disconnect my current plan 2 months before the expiry and quoted a price which was 8-times that of the price of previous plan. When I protested that the price escalation is too much and that they cannot discontinue a plan before its expiry, they immediately terminated my services. Fortunately it is easy for us to switch, and we did that immediately. But it left a very bitter taste nevertheless. ----- ### "IVR by Servetel - what you see is what you get" — 4.0/5 > **Raju** | *13 avril 2020* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: Ease of use and implementation. The product was very use to implementation and it's also easy to use. > > **Inconvénients**: I havent found anything that's a show stopper as of now. > > Good product overall, suits best to our environment. People who i coordinated with in this firm did a good job despite it being a lockdown. Implementation was smooth and simple. ----- ### "Disappointed \!\!\!\!Very Unprofessional" — 1.0/5 > **Lakshmi** | *10 octobre 2022* | Gestion de l'enseignement | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing at all . Terrible network ,terrible service. > > **Inconvénients**: Worst response from the team after taking our money. We have only used their product for trial period they needed half payment for that . WE requested for discontinuing the services ,its been a month. They have stopped responding \!\!\!\!WE need a refund \!\! > > Terrible support, No response when youw nat to discontinue. Wont recommend it to any company, incase if you don't want to go ahead after trial they wont care to respond to even your calls\!\!\! Very very unprofessional.... ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/130627/servetel) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Données structurées