Billsby

The pricing structure is by far the best in the market, especially with the $50,000 free trial and the low 0.8% transaction fee. The available payment templates are also amazingly well designed and are really useful. Customer service was also a surprise. They are super friendly and provide the help or the answer you need in a short time. They will even give you suggestions and recommendations of what you should do get where you want to be. Billsby is, by now, my best digital experience so far. They un-complicate things. Its amazing.

They will help you with the integration and they have a community page where we can ask for new integrations and features (amazing right?). I was missing the white label option but they are already looking into it. Hopefully more community members will vote on that option and they will start working on it.

- It was very easy to integrate the billsby checkout and customer self service widgets into our website in application. Within a few days of signing up, we had a functional prototype of the signup flow and a link in our application for customers to edit billing settings etc.
- The product is still in beta but is already pretty advanced, with built in dunning (chasing after customers with expired cards) and support for custom fields during checkout
- The support team has been fantastic. Very helpful in terms of best practices, implementation guidance getting everything set up, and they even created a custom api endpoint for a feature we needed that was previously only available in the control panel. As the CEO, I can tell you that the level of support we've received from billsby so far is unmatched by *any* other vendor our company relies on.

- As I mentioned, there are still some features that are in development (e.g. discount code functionality) but their team shared this is coming soon on the roadmap.

Billsby had two things that motivated me to check them out. First, their approach is hierarchical and logical: Products, Plans, and Cycles. Just about any subscription (service or product) can fit that structure. Hopr is an unique authentication-as-a-service SaaS business and our subscription offerings serve both B2B and B2C markets in differing ways, so Billsby's Product Plan Cycle approach was agreat fit for us because of the flexibility if offers. Second, their service includes all of the essential supporting activities (such as dunning) that would be important to a top notch user experience. I like that it is a comprehensive service with a simple pricing structure. Once I began to use Billsby I found the setup to be straightforward and it was simple to get started. I also like that their API is comprehensive allowing us to use exchange data from within our service to the subscriber's account and vice-versa.

This is not a 'con', but as an SaaS company, we at hopr are really attentive to IT security. We don't use many third party services because they can introduce cybersecurity weaknesses. Billsby seems to use a lot of third party applications and services to provide their subscription service. When I asked about their security architecture the answers weren't reassuring. So we'll see if they can pass muster in this important area.