800response

Lead management, call tracking & customer analytics solution

4,8 /5 (34 avis) Donnez votre avis !

800response - Présentation

Description du logiciel 800response

800response is a cloud-based solution designed to help businesses streamline processes related to lead generation, call tracking, customer data capturing, marketing campaign management, and more. The solution offers local and toll-free tracking numbers, which lets organizations monitor and analyze incoming calls to improve customer interactions and targeting.

800response comes with a geo-based call routing functionality, which enables businesses to route incoming calls by extension number, country code, and business location. It offers a host of features including call prompts, mobile call routing, vanity numbers, alerts, data export, and more. The missed call monitoring module allows professionals to receive email or SMS notifications for missed/unanswered calls, facilitating follow-ups with prospective customers. 800response assists marketers with optimizing marketing campaigns based on customer age, income range, gender, and other demographics.

800response enables enterprises to gain insight into customer interactions, lead conversion rates, call volume, and agent performance via real-time analytics and reports. The built-in speech analytics feature allows users to monitor script compliance, training, and quality across the organization. Plus, it supports integration with various customer relationship management (CRM) systems.

800response - Présentation

Prix

À partir de
250,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Pricing starts from $250 per month.


800response - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

800response - Avis

800response - Avis

Note globale
4,8
/
5
Excellent
27

Très bien
6

Moyen
1

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,3
Fonctionnalités
4,5
Simplicité d'utilisation
4,6
Support client
4,8
97% des utilisateurs recommandent cette application
Michael L.

Solid customer interaction tool

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.


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Carey S.

800response is a huge part of our business

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.


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Kevin F.

Review 1

GoodI wish I had more menu options when the customer calls in.


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Utilisateur vérifié

Marketing Director

Customer service was decent when I had an issue. Website definitely needs some updating.


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Danielle P.

Stellar Customer Service

I love the program. It has added so much information per call which makes my job so much easier. I know there is still so much more to learn and explore. The best part though is the contact at 800 Response I get to work with [SENSITIVE CONTENT HIDDEN]. She is just wonderful!! Always there to help and make the day just a little bit brighter.


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Michael L.
Secteur d'activité: Construction
Taille de l'entreprise: 13-50 employés
Traduire en français

Solid customer interaction tool

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 19/03/2020
Provenance de l'avis : Capterra

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Avantages

800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Inconvénients

Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

Traduire en français

Réponse de 800response

Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 9.0/10

Carey S.
Secteur d'activité: Matériaux de construction
Taille de l'entreprise: 13-50 employés
Traduire en français

800response is a huge part of our business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/03/2020
Provenance de l'avis : Capterra

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.

Avantages

The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.

Inconvénients

AT this time I do not have any cons regarding this software.

Traduire en français

Réponse de 800response

Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Kevin F.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 13-50 employés
Traduire en français

Review 1

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/05/2020
Provenance de l'avis : Capterra

GoodI wish I had more menu options when the customer calls in.

Avantages

The fact that it records calls is great. I that it also captures phone numbers.

Inconvénients

Cost Is too high. I wish I had more menu options when the customer calls in.

Traduire en français

Réponse de 800response

Thanks so much for the valuable feedback, Kevin. We're glad you are getting value from the call recording and other features. And we've passed along your other feedback to our product development team Let us know if there's anything else we can do for you!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Utilisateur vérifié
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 201-500 employés
Traduire en français

Marketing Director

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 21/03/2019
Provenance de l'avis : Capterra

Customer service was decent when I had an issue. Website definitely needs some updating.

Avantages

I like that it tracks the calls & the phone numer

Inconvénients

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Traduire en français

Réponse de 800response

Hello, thank you for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Danielle P.
Secteur d'activité: Matériaux de construction
Taille de l'entreprise: 51-200 employés
Traduire en français

Stellar Customer Service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/03/2020
Provenance de l'avis : Capterra

I love the program. It has added so much information per call which makes my job so much easier. I know there is still so much more to learn and explore. The best part though is the contact at 800 Response I get to work with [SENSITIVE CONTENT HIDDEN]. She is just wonderful!! Always there to help and make the day just a little bit brighter.

Avantages

It was an easy program to use, but I love all the added information I got from each call.

Inconvénients

A little hard to make changes, because you have to email the IT for every number change. No portal to do small updates yourself.

Traduire en français

Réponse de 800response

Danielle, we're happy to hear that our solution is working so well for you and making your job easier! We will pass along your input to our team and your Client Engagement Specialist. Thanks for the positive review and the feedback!

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
8,9/10
Basé sur 34 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

800response - Prix

800response - Prix

À partir de
250,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Pricing starts from $250 per month.

Pricing starts from $250 per month.

Rapport qualité-prix
4,3/5
Basé sur 34 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

800response - Fonctionnalités

800response - Fonctionnalités

API
Analyse des ventes
Base de données de contacts
Données en temps réel
Fonctionnalité de recherche
Gestion des contacts
Gestion des flux de travail
Gestion des leads
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Modèles personnalisables
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Rapports sur les ventes
Saisie de leads
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,5/5
Basé sur 34 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur 800response

Plus d'informations sur 800response

800response - Principales fonctionnalités

  • Call Recording
  • Call Routing
  • Campaign Management
  • Conversion Tracking
  • Dashboard
  • Data Extraction
  • Data Verification
  • Drill Down
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Scoring
  • Performance Metrics
  • Prospecting Tools

800response - FAQ

800response - FAQ

Voici quelques-unes des questions fréquentes sur 800response.

Q. Quels sont les types de licence disponibles pour 800response ?

Types de licences disponibles pour 800response :

À partir de: 250,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Pricing starts from $250 per month.

Q. Quelles sont les principales fonctionnalités du logiciel 800response ?

Fonctionnalités du logiciel 800response :

  • Call Recording
  • Call Routing
  • Campaign Management
  • Conversion Tracking
  • Dashboard
  • Data Extraction
  • Data Verification
  • Drill Down
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Scoring
  • Performance Metrics
  • Prospecting Tools

Q. Qui utilise 800response ?

Utilisateurs habituels du logiciel 800response :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues 800response est-il disponible ?

Langues dans lesquelles 800response est disponible :

anglais

Q. Quels sont les types de licence disponibles pour 800response ?

Types de licences disponibles pour 800response:

Abonnement

Q. 800response prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par 800response.

Q. Avec quelles applications 800response peut-il s'intégrer ?

Applications s'intégrant à 800response :

Microsoft Excel

Q. Quelles sont les ressources d'aide disponibles pour 800response ?

Ressources d'aide disponibles pour 800response :

Support téléphonique, FAQ, Base de connaissances, Support en ligne