800response

Lead management, call tracking & customer analytics solution

4,8 /5 (41 avis) Donnez votre avis !

800response - Présentation

Description du logiciel 800response

800response is a cloud-based solution designed to help businesses streamline processes related to lead generation, call tracking, customer data capturing, marketing campaign management, and more. The solution offers local and toll-free tracking numbers, which lets organizations monitor and analyze incoming calls to improve customer interactions and targeting.

800response comes with a geo-based call routing functionality, which enables businesses to route incoming calls by extension number, country code, and business location. It offers a host of features including call prompts, mobile call routing, vanity numbers, alerts, data export, and more. The missed call monitoring module allows professionals to receive email or SMS notifications for missed/unanswered calls, facilitating follow-ups with prospective customers. 800response assists marketers with optimizing marketing campaigns based on customer age, income range, gender, and other demographics.

800response enables enterprises to gain insight into customer interactions, lead conversion rates, call volume, and agent performance via real-time analytics and reports. The built-in speech analytics feature allows users to monitor script compliance, training, and quality across the organization. Plus, it supports integration with various customer relationship management (CRM) systems.

800response - Présentation

Prix

À partir de
250,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Pricing starts from $250 per month.


800response - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada
Langues
anglais

Médias

Vidéo de 800response

800response - Avis

800response - Avis

Note globale
4,8
/
5
Excellent
33

Très bien
7

Moyen
1

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,3
Fonctionnalités
4,6
Simplicité d'utilisation
4,6
Support client
4,8
98% des utilisateurs recommandent cette application
Michael L.

Solid customer interaction tool

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.


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Carey S.

800response is a huge part of our business

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.


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Kristin G.

Helps Streamline our Marketing Efforts

We are very happy with 800response and would not hesitate to recommend them to other businesses.


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Utilisateur vérifié

Marketing Director

Customer service was decent when I had an issue. Website definitely needs some updating.


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Jeff C.

Great product, great company!

Top level company and staff. Easy to work with, great customer service.


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Michael L.
Secteur d'activité: Construction
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Solid customer interaction tool

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 19/03/2020
Provenance de l'avis : Capterra

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Avantages

800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Inconvénients

Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

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Réponse de 800response

Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 9.0/10

Carey S.
Secteur d'activité: Matériaux de construction
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

800response is a huge part of our business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/03/2020
Provenance de l'avis : Capterra

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.

Avantages

The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.

Inconvénients

AT this time I do not have any cons regarding this software.

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Réponse de 800response

Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Kristin G.
Secteur d'activité: Construction
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Helps Streamline our Marketing Efforts

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/09/2020
Provenance de l'avis : Capterra

We are very happy with 800response and would not hesitate to recommend them to other businesses.

Avantages

The best thing about 800 response is by far and away, the reporting. Implementing this software has enabled us to make clear and concise decisions about where to spend our marketing dollars.

Inconvénients

If I could add one thing, it would be a real-time dashboard that could tell me not only which number a lead is coming from, but where they are calling from (zip code)

Traduire en français

Réponse de 800response

Thanks for the awesome review and suggestion for our platform. We're glad that our services are helping you make marketing decisions, and we will pass along your feedback to our Development Team. Thanks for choosing 800response!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 201-500 employés
Traduire en français
Traduire en français

Marketing Director

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 21/03/2019
Provenance de l'avis : Capterra

Customer service was decent when I had an issue. Website definitely needs some updating.

Avantages

I like that it tracks the calls & the phone numer

Inconvénients

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Traduire en français

Réponse de 800response

Hello, thank you for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Jeff C.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Great product, great company!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/09/2020
Provenance de l'avis : Capterra

Top level company and staff. Easy to work with, great customer service.

Avantages

Ease of use and integration for the customer is superb. I highly recommend.

Inconvénients

There is always room for improvement, but I cannot think of anything specific right now.

Traduire en français

Réponse de 800response

Thanks for leaving a review, Jeff! We're happy to hear that our services are easy to use and help your business.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9/10
Basé sur 41 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

800response - Prix

800response - Prix

À partir de
250,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Pricing starts from $250 per month.

Pricing starts from $250 per month.

Rapport qualité-prix
4,3/5
Basé sur 41 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

800response - Fonctionnalités

800response - Fonctionnalités

API
Analyse des ventes
Base de données de contacts
Données en temps réel
Fonctionnalité de recherche
Gestion des contacts
Gestion des flux de travail
Gestion des leads
Importation et exportation de données
Intégration CRM
Intégration de tiers
Modèles personnalisables
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Rapports sur les ventes
Saisie de leads
Suivi des activités
Suivi des ventes
Tableau de bord d'activités
Fonctionnalités
4,6/5
Basé sur 41 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur 800response

Plus d'informations sur 800response

800response - Principales fonctionnalités

  • Call Recording
  • Call Routing
  • Campaign Management
  • Conversion Tracking
  • Dashboard
  • Data Extraction
  • Data Verification
  • Drill Down
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Scoring
  • Performance Metrics
  • Prospecting Tools

800response - FAQ

800response - FAQ

Voici quelques-unes des questions fréquentes sur 800response.

Q. Quels sont les types de licence disponibles pour 800response ?

Types de licences disponibles pour 800response :

À partir de: 250,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Pricing starts from $250 per month.

Q. Quelles sont les principales fonctionnalités du logiciel 800response ?

Fonctionnalités du logiciel 800response :

  • Call Recording
  • Call Routing
  • Campaign Management
  • Conversion Tracking
  • Dashboard
  • Data Extraction
  • Data Verification
  • Drill Down
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Scoring
  • Performance Metrics
  • Prospecting Tools

Q. Qui utilise 800response ?

Utilisateurs habituels du logiciel 800response :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues 800response est-il disponible ?

Langues dans lesquelles 800response est disponible :

anglais

Q. Quels sont les types de licence disponibles pour 800response ?

Types de licences disponibles pour 800response:

Abonnement

Q. 800response prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par 800response.

Q. Avec quelles applications 800response peut-il s'intégrer ?

Applications s'intégrant à 800response :

Microsoft Excel, improveit 360

Q. Quelles sont les ressources d'aide disponibles pour 800response ?

Ressources d'aide disponibles pour 800response :

Support téléphonique, FAQ, Base de connaissances, Support en ligne