BotXO

BotXO is a powerful AI Chatbot builder

4,3 /5 (12 avis) Donnez votre avis !

BotXO - Présentation

Description du logiciel BotXO

About BotXO

A Danish & Spanish tech startup providing a Conversational AI Platform where SMEs and Enterprises can build AI chatbots without any coding. BotXO customers span across 13 countries in Europe and the US. BotXO is trusted by brands such as Carlsberg, Booking.com, Rockwool, Trustpilot, KPMG, Deloitte, Zendesk and AKQA.

The mission behind the BotXO Platform is to make AI accessible and easy to use for non coders too. BotXO’s main market is Europe, and by offering Conversational AI that understands local European languages and tools that any line-of-business employee can use, it enables European companies to enter the AI era faster and capture the opportunities therein.

The BotXO technology is 100% proprietary and European-built. An independent research paper from March 2020, conducted by experts in Natural Language Processing & Machine Learning from Copenhagen University and the Alexandra Institute have proven that BotXO’s language models outperform those of Google and other international companies.

BotXO - Présentation

Prix

À partir de
500,00 €/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime


BotXO - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Allemagne
Langues
danois, néerlandais, anglais, finnois, français et 7 autres, allemand, italien, norvégien, polonais, espagnol, suédois, ukrainien

Médias

Pre-built chatbot templates with editing capabilities
Natural language understanding for customer support teams
E-commerce chatbot with product suggestions
Vidéo de BotXO Vidéo de BotXO Vidéo de BotXO Vidéo de BotXO Vidéo de BotXO Vidéo de BotXO Capture d'écran pour BotXO : Pre-built chatbot templates with editing capabilities Capture d'écran pour BotXO : Natural language understanding for customer support teams Capture d'écran pour BotXO : E-commerce chatbot with product suggestions

BotXO - Avis

Note globale
4,3
/
5
Excellent
6

Très bien
4

Moyen
2

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,3
Fonctionnalités
4,3
Simplicité d'utilisation
4,3
Support client
4,6
83% des utilisateurs recommandent cette application
David E.

Strong & very reasonably priced bot solution from a service oriented company.


Traduire avec Google Translate
Casper M.

Bot software that works

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.


Traduire avec Google Translate
Benjamin D.

Worth the monet


Traduire avec Google Translate
Boris A.

BotXO


Traduire avec Google Translate
Peder R.

Great software to build your chatbot

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.


Traduire avec Google Translate
David E.
Secteur d'activité: Divertissement
Taille de l'entreprise: 201-500 employés
Traduire en français
Traduire en français

Strong & very reasonably priced bot solution from a service oriented company.

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 15/04/2020
Provenance de l'avis : Capterra

Avantages

Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here!

(Some handholding by the BotXO service team was needed though! Which brings us to the next point...)

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.

Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. [SENSITIVE CONTENT HIDDEN] in particular has been a joy to work with.

And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly.

The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues!

Inconvénients

The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules.

Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps.

There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support)

Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available.

Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Casper M.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

Bot software that works

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 27/02/2020
Provenance de l'avis : Capterra

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

Avantages

The integration options. Secondary the drag n drop interface, where you build your magic.

Inconvénients

Like any other skill you try to learn, it takes time before you master the skill.

Traduire en français

Réponse de BotXO

Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Benjamin D.
Secteur d'activité: Assurance
Taille de l'entreprise: 501-1 000 employés
Traduire en français
Traduire en français

Worth the monet

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 27/02/2020
Provenance de l'avis : Capterra

Avantages

Easy to get started
NLU
Webhook
Great support and people that are dedicated and listen to inputs. Worth the money

Inconvénients

The lack of Analytics data
The confusing setup when the bot is large

Traduire en français

Réponse de BotXO

Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Boris A.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 501-1 000 employés
Traduire en français
Traduire en français

BotXO

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 29/05/2020
Provenance de l'avis : Capterra

Avantages

The support I received during the setup is amazing. They are very proactive and fast in replying. Highly recommended.

Inconvénients

Still exploring all the features. It would be good to have a multilingual option by default and not by multiplying modules.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Peder R.
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: 501-1 000 employés
Traduire en français
Traduire en français

Great software to build your chatbot

Logiciel utilisé Autre pendant 6 à 12 mois
Publié le 26/02/2020
Provenance de l'avis : Capterra

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Avantages

It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Inconvénients

Not really any, I feel like this is a great choice.

Traduire en français

Réponse de BotXO

Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,8/10
Basé sur 12 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

BotXO - Prix

BotXO - Prix

À partir de
500,00 €/mois
Essai gratuit
Abonnement
Rapport qualité-prix

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime

Rapport qualité-prix
4,3/5
Basé sur 12 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

BotXO - Fonctionnalités

BotXO - Fonctionnalités

API
Analyse des sentiments
Analyse prédictive
Analytique
Données en temps réel
Extraction de données
Filtrage des données
Gestion des flux de travail
Importation de données
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Monitoring
Outils de collaboration
Prise en charge de plusieurs langues
Rapports et statistiques
Saisie et transfert de données
Surveillance en temps réel
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4,3/5
Basé sur 12 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur BotXO

Plus d'informations sur BotXO

BotXO - Principales fonctionnalités

  • Auto-Responders
  • Customizable Branding
  • Mobile Access
  • Multi-Language
  • Sentiment Analysis
  • Third Party Integration

Avantages

"Intuitive BotXO AI Chatbot Builder & AI Manager made for line of business people."

"Proprietary, state-of-the-art, multilingual AI able to detect any language your customers speak, and able to respond in English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Danish and more."

"24.000+ pre-made sentences and sentiment analysis to understand what your customers want and how they feel."

"No or low coding integrations: template integrations configurable by customer service and marketeers, and low-code configuration for new integrations, effectively decreasing up to 90% of development time."

"Configurable chat widgets: multiple, no-coding chat widget options for your website, mobile app or via API and URL."

"Hyper personalisation: mix website meta data, CRM data and behavioural data to segment users and personalize any conversation."

"Rich analytics tool to understand user journeys and improve performance."

"Multiple REST APIs for AI training, chatbots, reporting, conversation triggers and more."

"From do it yourself to end-to-end solution: Get the help you need from the BotXO customer community, BotXO humans, BotXO Supportbot or our partner network."

"Extensive, continuously updated documentation, how-to videos and deep-dive guides."

BotXO - FAQ

BotXO - FAQ

Voici quelques-unes des questions fréquentes sur BotXO.

Q. Quels sont les types de licence disponibles pour BotXO ?

Types de licences disponibles pour BotXO :

À partir de: 500,00 €/mois

Type de licence: Abonnement

Essai gratuit: Disponible

https://www.botxo.ai/pricing/ Pricing is based on three tiers: BOTXO Essential: €500/month All essential features 1 live* bot Unlimited chats 1 Admin User Standard terms BOTXO Business: €800/month All essential features+ 3 live* bots Unlimited chats Platform User Roles Analytics API Conversational AI API Standard terms BotXO Enterprise: €1500/month All essential features+ 5 live* bots 500.000 chats** / month Platform User Roles Analytics API Conversational AI API Advanced Monitoring Single-Sign-On Enterprise terms, SLA and guaranteed uptime

Q. Quelles sont les principales fonctionnalités du logiciel BotXO ?

Fonctionnalités du logiciel BotXO :

  • Auto-Responders
  • Customizable Branding
  • Mobile Access
  • Multi-Language
  • Sentiment Analysis
  • Third Party Integration

Q. Qui utilise BotXO ?

Utilisateurs habituels du logiciel BotXO :

PME, Grandes entreprises, Administration publique, À but non lucratif, Entreprises de taille moyenne

Q. Dans quelles langues BotXO est-il disponible ?

Langues dans lesquelles BotXO est disponible :

danois, néerlandais, anglais, finnois, français, allemand, italien, norvégien, polonais, espagnol, suédois, ukrainien

Q. Quels sont les types de licence disponibles pour BotXO ?

Types de licences disponibles pour BotXO:

Abonnement

Q. BotXO prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par BotXO.

Q. Avec quelles applications BotXO peut-il s'intégrer ?

Applications s'intégrant à BotXO :

Facebook, Freshdesk, Google Calendar, Jira, Microsoft Azure, Pipedrive, Salesforce App Cloud, SendGrid, Slack, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour BotXO ?

Ressources d'aide disponibles pour BotXO :

Support téléphonique, Support en ligne, Base de connaissances, Tutoriels vidéo