En savoir plus sur Certainly

About Certainly

Certainly is a Conversational AI Platform made for ecommerce and customer service. Through our next-generation technology, companies are able to deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors ensure fewer product returns, lower cart abandonment and higher customer lifetime value.

Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson.

We want to fix how companies communicate digitally with people by building a truly interactive experience, based on conversation instead of clicks. Forget about transactions. Your new focus is to build loyal, long-term relationships and create returning customers.

The Certainly Conversational AI software connects seamlessly across the platforms you run your business on.
From customer care, sales and marketing to community, HR and management, it’s your new conversational interface that turns any user interaction into a frictionless, convenient & relevant user experience.

Options de tarification dès :

500,00 €/mois

  • Essai gratuit
  • Par fonctionnalité

Certainly - Principaux avantages

"Intuitive Certainly AI Chatbot Builder & AI Manager made for line-of-business people."

"Proprietary, state-of-the-art, multilingual AI able to detect any language your customers speak, and able to respond in English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Russian, Romanian, Danish and more."

"24.000+ pre-made sentences and sentiment analysis to understand what your customers want and how they feel."

"No or low coding integrations: template integrations configurable by customer service and marketeers, and low-code configuration for new integrations, effectively decreasing up to 90% of development time."

"Configurable chat widgets: multiple, no-coding chat widget options for your website, mobile app or via API and URL."

"Hyper personalisation: mix website meta data, CRM data and behavioural data to segment users and personalize any conversation."

"Rich analytics tool to understand user journeys and improve performance."

"Multiple REST APIs for AI training, chatbots, reporting, conversation triggers and more."

"From do it yourself to end-to-end solution: Get the help you need from the Certainly customer community, Certainly humans, Certainly Supportbot or our partner network."

"Extensive, continuously updated documentation, how-to videos and deep-dive guides."

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Belgique, Canada, Allemagne, Danemark, Espagne et 9 autres, Royaume-Uni, Irlande, Italie, Pays-Bas, Norvège, Pologne, Portugal, Suède, États-Unis

Langues

allemand, anglais, danois, espagnol, finnois et 9 autres, français, italien, norvégien, néerlandais, polonais, portugais, roumain, russe, suédois

Options de tarification dès :

500,00 €/mois

  • Essai gratuit
  • Par fonctionnalité

Images

E-commerce chatbot with product suggestions
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Capture d'écran pour Certainly : E-commerce chatbot with product suggestions

Fonctionnalités

Nombre total de fonctionnalités pour Certainly : 59

  • API
  • Accès mobile
  • Aide contextuelle
  • Analyse de reconnaissance vocale
  • Analyse des campagnes
  • Analyse des sentiments
  • Analyse du service client
  • Assignation de demandes
  • Automatisation des processus et flux de travail
  • Base de données de clients
  • Bot pré-configuré
  • Chat et messagerie
  • Chat proactif
  • Chatbot
  • Communication multicanal
  • Distribution d'e-mails
  • Développement sans code
  • Fonctions pour développeurs
  • Gestion de l'e-commerce
  • Gestion de l'expérience client
  • Gestion de site web
  • Gestion des campagnes
  • Gestion des fichiers
  • Gestion des modèles
  • Historique des clients
  • Intelligence artificielle et machine learning
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Messagerie client en temps réel
  • Messagerie instantanée
  • Notifications en temps réel
  • Notifications push
  • Partage des fichiers
  • Pour organisations et équipes commerciales
  • Prise en charge de plusieurs langues
  • Publicité sur les réseaux sociaux
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Recherche en langage naturel
  • Recherche/Filtre
  • Reconnaissance SVI et vocale
  • Reconnaissance d'intention
  • Reconnaissance vocale
  • Relevé et historique des chats
  • Répondeurs automatiques
  • Segmentation de la clientèle
  • Stratégie de marque personnalisable
  • Suivi de l'activité des clients
  • Suivi des conversions
  • Suivi des médias sociaux
  • Suivi des plaintes de clients
  • Suivi des visiteurs de sites web
  • Surveillance en temps réel
  • Traitement automatique du langage naturel
  • Transcription des conversations par chat
  • Transfert de fichiers
  • Transferts/Routage
  • Widgets

Alternatives

INSIDE

4,6
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INSIDE est une plateforme d'engagement client d'entreprise conçue pour aider les entreprises à interagir avec leurs...

User.com

4,6
Alternative n° 2 à Certainly
User.com est une plateforme de marketing automation visant à stimuler l'engagement et à augmenter le taux de conversion...

Quiq Messaging

4,5
Alternative n° 3 à Certainly
La messagerie professionnelle Quiq connecte les entreprises avec leurs clients sur les canaux qu'elles utilisent déjà :...

LiveAgent

4,7
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LiveAgent est une solution d'assistance basée sur le web qui permet la gestion des cas d'assistance à partir de...

Avis

Note globale

4,3 /5
(12)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,3/5
Support client
4,6/5

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Afficher 5 avis sur 12
David E.
Note globale
  • Secteur d'activité: Divertissement
  • Taille de l'entreprise: 201-500 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Strong & very reasonably priced bot solution from a service oriented company.

Publié le 15/04/2020

Avantages

Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here!

(Some handholding by the BotXO service team was needed though! Which brings us to the next point...)

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.

Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. [SENSITIVE CONTENT HIDDEN] in particular has been a joy to work with.

And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly.

The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues!

Inconvénients

The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules.

Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps.

There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support)

Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available.

Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket.

Casper M.
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Bot software that works

Publié le 27/02/2020

I start my onboarding process through the bot. Secondly presale questions. The more time you put in...

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

Avantages

The integration options. Secondary the drag n drop interface, where you build your magic.

Inconvénients

Like any other skill you try to learn, it takes time before you master the skill.

Réponse de BotXO

Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

Benjamin D.
Note globale
  • Secteur d'activité: Assurance
  • Taille de l'entreprise: 501-1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Worth the monet

Publié le 27/02/2020

Avantages

Easy to get started
NLU
Webhook
Great support and people that are dedicated and listen to inputs. Worth the money

Inconvénients

The lack of Analytics data
The confusing setup when the bot is large

Réponse de BotXO

Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

Peder R.
Note globale
  • Secteur d'activité: Gestion de l'enseignement
  • Taille de l'entreprise: 501-1 000 employés
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great software to build your chatbot

Publié le 26/02/2020

Im teaching, and we have great pleasure in making our students build different solutions for...

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Avantages

It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Inconvénients

Not really any, I feel like this is a great choice.

Réponse de BotXO

Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team

Regin J.
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

aio

Publié le 29/03/2020

The AIO team was not technical, but with BotXO they could manage complex dialogue flows without...

The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO’s intuitive interface was suitable for the customers as well.

The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to BotXO happened smoothly.

The AIO team have very good communication with the team at BotXO and can collaborate on the product.

Avantages

The aio team did not want an app with limited conversations. They didn’t want an FAQ bot, but something that would flow as a natural conversation. BotXO was able to handle both huge amounts of content and complicated dialogues.

Inconvénients

Not much to say here, really. It’s always a Challenge ti learn something new, but We Got the help we needed all along.

Réponse de BotXO

Dear Regin, thank you for your review! We are happy to hear your positive feedback and look forward to following you on your conversational AI journey. The BotXO Team

Afficher 5 avis sur 12 Lire tous les avis

Certainly - FAQ

Voici quelques-unes des questions fréquentes sur Certainly.

Types de licences disponibles pour Certainly :

  • À partir de: 500,00 €/mois
  • Type de licence: Par fonctionnalité
  • Essai gratuit: Disponible

Nous n'avons pas d'informations sur les fonctionnalités de Certainly.

Utilisateurs habituels du logiciel Certainly :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Certainly est disponible :

allemand, anglais, danois, espagnol, finnois, français, italien, norvégien, néerlandais, polonais, portugais, roumain, russe, suédois

Appareils pris en charge par Certainly :

Applications s'intégrant à Certainly :

Android 11, Chatbot, Dixa, Facebook, Freshdesk, Gmail, Google Calendar, HubSpot Service Hub, Instagram, Jira, Klaviyo, Messenger, Microsoft Azure, Microsoft Teams, Pipedrive, Salesforce Platform, Salesforce.org, SendGrid, Skype for Business, Slack, Sunshine, Twitter, WhatsApp, Zapier, ZenDesk Chat, Zendesk, Zendesk Connect

Ressources d'aide disponibles pour Certainly :

Service client/e-mail, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Certainly.