Dovetail

Analyse de données et d'expérience utilisateur pour les équipes produit et de conception

4,5 /5 (39 avis) Donnez votre avis !

Dovetail - Présentation

Description du logiciel Dovetail

Dovetail est une solution de recherche d'utilisateurs sur le cloud qui aide les équipes produits, de conception et de développement dans leurs tâches de recherche d'utilisateurs et de collaboration. Les fonctionnalités clés comprennent les tests de convivialité, le partage de fichiers, la reconnaissance de modèles, la recherche en texte intégral, le balisage, le reporting graphique et l'analytique.

La plateforme Dovetail permet aux administrateurs de stocker des données de recherche d'utilisateurs sur un portail unifié, d'établir des procédures pour les entrevues clients, d'intégrer des images, des vidéos et des enregistrements dans des notes et de capturer des données démographiques et qualitatives. Les équipes pourront analyser des données, y compris des notes, des réponses aux enquêtes ou des transcriptions, créer un ensemble standard de balises pour différents projets, explorer des métriques sur des diagrammes ou des graphiques et utiliser l'outil de TALN (traitement automatique du langage naturel) pour l'analyse des sentiments.

Dovetail offre aux responsables la possibilité de promouvoir la collaboration entre les équipes produits, les concepteurs en expérience utilisateur et d'autres parties prenantes, ainsi que de fournir des autorisations basées sur les rôles aux utilisateurs, de gérer les données de projet et de stocker les informations de facturation pour plusieurs clients. Les membres de l'équipe peuvent rechercher des notes, des balises ou des informations sur différents projets et exporter des données au format CSV.

Dovetail - Présentation

Prix

À partir de
125,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Dovetail - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
anglais

Captures d'écran

Capture d'écran pour Dovetail : Dovetail project highlights
Capture d'écran pour Dovetail : Dovetail project highlights Capture d'écran pour Dovetail : Dovetail dashboard Capture d'écran pour Dovetail : Dovetail product tags Capture d'écran pour Dovetail : Dovetail user registration Capture d'écran pour Dovetail : Dovetail content analysis

Dovetail - Avis

Dovetail - Avis

Note globale
4,5
/
5
Excellent
23

Très bien
15

Moyen
0

Médiocre
1

Mauvais
0

Rapport qualité-prix
4,5
Fonctionnalités
4,1
Simplicité d'utilisation
4,6
Support client
4,8
97% des utilisateurs recommandent cette application
Stephanie P.

Dovetail really makes analysis and sharing insights easy

I love Dovetail for our research analysis and repository tool. We're always identifying new ways to leverage the tool for research needs. Dovetail is also really receptive to feedback, constantly improving, and doing research on the researchers.


Traduire avec Google Translate
Caitlin M.

Great system for managing a research library for UX

I think this is the best tool on the market for UX research repositories. Does it have every function you might need? No. However, no tool does and unlike others, the Dovetail team is actively engaged with their network to make improvements that we request. What more could you want!


Traduire avec Google Translate
Dan S.

Far too buggy for what it is

Honestly quite negative. It was hard to justify over airtable. The pricing is a bit unclear and I assumed it was 1/5th the actual price because they force you to buy many seats (no matter how small your team is)


Traduire avec Google Translate
Thomas B.

Now to effectively use your qualitative research

As our business space grows we are using Dovetail to capture data that is then used to validate ideas about new products or features as well as use our archive to identify insights and painpoints we were not aware of prior.


Traduire avec Google Translate
Laurie D.

Wonderful Customer Service, easy to use & very effective!

Our experience has been wonderful. The customer service is truly amazing. When we upgraded from our free trial we received and email from the CEO & co-founder. He has answered all questions we have had with an very fast response time. He has also asked for feedback, and responded to our suggestions. We have truly felt supported while using Dovetail. Judging from my experience Dovetail will only get better as they continue to grow!


Traduire avec Google Translate
Stephanie P.
Secteur d'activité: Recherche
Taille de l'entreprise: 51-200 employés
Traduire en français

Dovetail really makes analysis and sharing insights easy

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 14/11/2019
Provenance de l'avis : Capterra

I love Dovetail for our research analysis and repository tool. We're always identifying new ways to leverage the tool for research needs. Dovetail is also really receptive to feedback, constantly improving, and doing research on the researchers.

Avantages

I LOVE that you are able to have a robust tool that includes analysis capabilities and houses insights from research. This gives stakeholders the ability to search all insights and view things like reading a medium article and also search historical insights.

It also speeds up analysis with filtering options and highlights to filter down to key information to support an insight / finding.

Inconvénients

I would like to be able to track dates of when insights were created (not just when published in feed) so we can track age as well as somehow track the impact of the insight (e.g., what was done from it), to make reporting on research value easier.

Traduire en français

Réponse de Dovetail Research

Thank you for the great review Stephanie! We really appreciate your feedback and help improving the product, and love working with you. Lots more planned for 2020 as we grow our team, so stay tuned!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Caitlin M.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 5 001-10 000 employés
Traduire en français

Great system for managing a research library for UX

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 13/11/2019
Provenance de l'avis : Capterra

I think this is the best tool on the market for UX research repositories. Does it have every function you might need? No. However, no tool does and unlike others, the Dovetail team is actively engaged with their network to make improvements that we request. What more could you want!

Avantages

I love this system, they have done a great job at understanding how UX researchers work and aligning the software to these needs. The tool does a great job at storing data, storing project details, standardising research across a team (through templates).
Unlike other research libraries, this tool allows you to analyse the data and create reports from the tool (Dashboards). Not everyone in my team loves the way you analyse in the tool, however, I think its great that we can work end to end in a single tool. This helps keep all the data safely stored in one location.

Inconvénients

My constraints in the system also exist in the product backlog. For example, I would love for transcription to happen in the tool to further limit where the data is stored. I would like graphs to be able to be embedded into dashboards, I would like more options within the graphs (cross-tabling of attributes like you can in Nvivo).
I would like the tool to do a better job at supporting 'cross pollination' of projects. Aka if I find a valuable insight in another project I have to copy and paste it into my new project, artificially inflating the data. I don't love that.

The tool doesn't do an awesome job with quantitative data, I'd keep my stats elsewhere :)

Traduire en français

Réponse de Dovetail Research

Thank you for the lovely review Caitlin! Appreciate your support. We're always trying to improve the analysis experience and the workflow for creating insights and working across projects. We're also excited about upcoming features like transcription!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Dan S.
Secteur d'activité: Gestion d'organisme à but non lucratif
Taille de l'entreprise: 13-50 employés
Traduire en français

Far too buggy for what it is

Logiciel utilisé tous les jours pendant Essai gratuit
Publié le 05/06/2020
Provenance de l'avis : Capterra

Honestly quite negative. It was hard to justify over airtable. The pricing is a bit unclear and I assumed it was 1/5th the actual price because they force you to buy many seats (no matter how small your team is)

Avantages

The inline Anthropological Coding UI is pretty nice.

Inconvénients

bad transcription, buggy, load times, price

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Thomas B.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire en français

Now to effectively use your qualitative research

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 12/06/2019
Provenance de l'avis : Capterra

As our business space grows we are using Dovetail to capture data that is then used to validate ideas about new products or features as well as use our archive to identify insights and painpoints we were not aware of prior.

Avantages

The ability to tag data and then synthesise that data with quick and easy functionality is really effective in comparing notes across multiple qualitative research documents.

Inconvénients

The UX around building insights takes a little bit of discovery. Adding tags or highlights into an insight has resulted in me adding, deleting, trying again... a few times.

Traduire en français

Réponse de Dovetail Research

Thanks for the review Thomas! We're always improving and have more plans to make insights better. If you have any thoughts, don't hesitate to email us.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Laurie D.
Secteur d'activité: Enseignement supérieur
Taille de l'entreprise: 2-10 employés
Traduire en français

Wonderful Customer Service, easy to use & very effective!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 20/09/2018
Provenance de l'avis : Capterra

Our experience has been wonderful. The customer service is truly amazing. When we upgraded from our free trial we received and email from the CEO & co-founder. He has answered all questions we have had with an very fast response time. He has also asked for feedback, and responded to our suggestions. We have truly felt supported while using Dovetail. Judging from my experience Dovetail will only get better as they continue to grow!

Avantages

We are team of researcher that are using Dovetail to tag interviews, and it has worked great for our needs. Dovetails greatest feature is how simply you can tag your content, how you can visualize the tags each project has, and how you can look at each individual tag to see the content you've assigned that tag to. To create a tag you simply highlight text, the tagging box appears, and you can add new tags or select from tags you have previously populated to the project. Tags can be easily imported using excel sheets, or added directly on the app. Tags can be grouped together, and easily organized into those groups, or moved to other groups. You can color code tags using Dovetail's standard colors, or you can add your own using hex codes. If you want to see all content that is tagged with the same thing, you just have to click on that tag and it all populates. This makes reviewing tagged content very easy! The system of tagging they have developed is so user friendly! Dovetail is easier to learn than many of its competitors which we have used in the past. Dovetails interface is uncluttered, allowing for users to easily navigate its features. You will not get bogged down with endless, irrelevant features like many of Dovetails competitors. It is also has a very clear, calming design which may sound trivial, but matters when you spend so much time on a platform.

Inconvénients

We don't really have a con because we have been able to achieve what we set out to achieve when we signed up for Dovetail. However, there are some we wished Dovetail had. While we feel these features will make the Dovetail experience better, not having them has not limited our experience on Dovetail. The features we would like to see added are more like luxuries that we hope Dovetail will add in the future. For example, we would like to see project templates added so if you are tagging the same themes over a number of different projects you can create a template with those tags to use for each project. This will cut down on the time it takes for setting up a new project. That being said, it currently only took about 15 minutes for us to add about 150 tags to a project on Dovetail and get them organized, so the current time is not so bad. Also, we brought this up with their staff, and we know that this feature is on their radar already!

Traduire en français

Réponse de Dovetail Research

Wow, thank you Laurie! That's an amazing review. Absolutely made our day. We're so pleased we can support you with your research at Harvard, and we're super excited to make Dovetail even better for you. Thank you so much for taking a bet on a young product, and keep that feedback coming!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,1/10
Basé sur 39 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Dovetail - Prix

Dovetail - Prix

À partir de
125,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,5/5
Basé sur 39 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Dovetail - Fonctionnalités

Dovetail - Fonctionnalités

API
Analyse des tendances
Analyse en temps réel
Analyse prédictive
Analyse visuelle
Business Intelligence
Création de tableaux de bord
Données en temps réel
Filtrage des données
Graphiques
Importation et exportation de données
Intégration de tiers
Monitoring
Outils de collaboration
Rapports ad hoc
Rapports et statistiques
Rapports personnalisables
Sources de données multiples
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4,1/5
Basé sur 39 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Dovetail - FAQ

Dovetail - FAQ

Voici quelques-unes des questions fréquentes sur Dovetail.

Q. Quels sont les types de licence disponibles pour Dovetail ?

Types de licences disponibles pour Dovetail :

À partir de: 125,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Dovetail ?

Nous n'avons pas d'informations sur les fonctionnalités de Dovetail.

Q. Qui utilise Dovetail ?

Utilisateurs habituels du logiciel Dovetail :

Entreprises de taille moyenne, PME

Q. Dans quelles langues Dovetail est-il disponible ?

Langues dans lesquelles Dovetail est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Dovetail ?

Types de licences disponibles pour Dovetail:

Abonnement

Q. Dovetail prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Dovetail.

Q. Avec quelles applications Dovetail peut-il s'intégrer ?

Applications s'intégrant à Dovetail :

Dropbox Business, Evernote, Freshdesk, GitHub, Help Scout, JIRA, Microsoft OneNote, SurveyMonkey, Twitter, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Dovetail ?

Ressources d'aide disponibles pour Dovetail :

Support téléphonique, Support en ligne, FAQ, Base de connaissances