ClinicTracker

Dossier médical partagé pour les fournisseurs de soins de santé mentale et de toxicomanie

En savoir plus sur ClinicTracker

ClinicTracker est une solution basée sur le cloud de dossier médical partagé (DMP) conçue pour les prestataires de soins de santé mentale et de toxicomanie. La plateforme centralisée permet aux utilisateurs de gérer les opérations cliniques telles que la facturation des patients, le calendrier, les communications, le reporting, etc. Le tableau de bord centralisé permet aux utilisateurs de définir des objectifs, de suivre les progrès à l'aide d'indicateurs de performance clés (Key Performance Indicators, KPI) et d'exporter des graphiques pour référence ultérieure.

Les principales fonctionnalités de ClinicTracker comprennent l'administration des dossiers, la prescription électronique, l'examen de la conformité, la gestion des réclamations, l'importation et l'exportation de données. Les clients peuvent utiliser le portail patient pour planifier des rendez-vous, effectuer des paiements par cartes de crédit et accéder à des informations médicales telles que les résultats de laboratoire et les listes de médicaments. Les utilisateurs peuvent également configurer les paramètres système et mettre en évidence différents événements à l'aide d'outils de codage couleur.

ClinicTracker fournit aux organisations des outils collaboratifs pour discuter, partager les données des patients et envoyer des demandes de signature aux membres de l'équipe, améliorant ainsi les communications entre les services internes. Les utilisateurs peuvent également créer des formulaires personnalisables avec des liens de navigation intégrés, des listes déroulantes, des cases à cocher et des champs de texte.


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ClinicTracker ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

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Service client

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

4,4 /5
(36)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,2/5
Support client
4,6/5

Vous avez déjà ClinicTracker ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 36
Utilisateur vérifié
Note globale
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I love is an excellent system of clinical practice record and electronic medical record.

Publié le 07/04/2018

The benefits that highlight the functionality of this software are: The Patient dashboard provides...

The benefits that highlight the functionality of this software are: The Patient dashboard provides access to all patient data. The User Dashboard allows providers to access the status of their patients' details, procedures, appointments, messages, compliance alerts and ePrescription notifications. It is designed to optimize workflows from entry to discharge. The platform automates all clinical routines, increases billing efficiency, improves staff productivity and provides tools that help you manage your clinic effectively.

Avantages

I like the most is that it is certified by ONC-ATCB for mental health and substance abuse practices. Consider that the program is suitable for almost all consultation settings, from small clinics to large behavioral health centers or abuse of articles with multiple locations.

Inconvénients

I like the least is that the treatment for substance abuse is delicate, and for many approaches, the perspective of the work is case by case. However, the software is supported by ONC-ATCB for mental health and substance abuse practices.

Réponse de JAG Products

Thank you for your review. Designed specifically for behavioral/mental health agencies including those specializing in substance abuse, ClinicTracker is dedicated to providing the best solution possible for electronic health record management: streamlining redundant operations, flexing for unique situations, providing accessibility for patients and caregivers while maintaining maximum security. We appreciate your feedback on how the system works for your organization and look forward to continuing with you as a partner in future improvements.

Amber
Note globale
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very customizable EHR that has a development team that is focused on meeting your needs

Publié le 13/11/2022

We appreciate our relationship with Clinic Tracker. I have worked with several EHR's in various...

We appreciate our relationship with Clinic Tracker. I have worked with several EHR's in various capacities and ClinicTracker is very responsive to the customer's development requests, they have a responsive support team and look for end user feedback to continuously improve the system.

Avantages

Pro's of Clinic Tracker; Ease of use for providers, customizable, appointment reminders, great support team, and it is very customizable so it meets the various contract needs of each program. We appreciate the ability to create our own forms and reports without having to pay a developer to do so. With that, if we get stuck Clinic Trackers amazing development team will assist us in problem-solving our needs. In addition, if it is a complex project Clinic Tracks Development team is able to achieve our project goals in a reasonable timeframe.

Inconvénients

I would love to see the future development of Clinic Tracker integrating into Quickbooks. They are updating their compliance workflow systems as end users make suggestions, which will help automate compliance and decrease our risk exposure with staff not completing documentation in a timely manner. Lastly, the patient portal is a great feature, but clients need some technical skills. I would love to see it more simple like Docusign where they are able to click into the message, sign and submit with minimal navigation needs.

Alternatives envisagées 

Valant EHR Suite

Pourquoi choisir ClinicTracker 

Valent was not customizable and it took too long to resolve issues when they arose.

Logiciel antérieur 

Valant EHR Suite
Kellie
Note globale
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Billing Software Functionality

Publié le 16/07/2020

Avantages

We find customer support, to be most helpful when we speak directly to a live customer support representative. This option is always available, and the response time for the request is adequate.

Inconvénients

Our office has been a client of ClinicTracker for over 2 years. We consistently find billing features that we are not able to use, due to ClinicTracker limiting the functionality of these features and wanting us to pay an additional cost to have these features "usable" to us. For instance: On a UB04 Claim form, box 78 reflects rendering or referring providers. When sending in a ticket to ClinicTracker to inquiry on how to populate this box, we were told they would provide us the use of this feature for a substantial additional fee. Their reply was as follows: "The reason that my team has provided a quote for this feature is that we have not been able to obtain any proof or indication that it is a payer requirement. I previously asked if you had received denials where the payer stated that it was due to needing the "other" provider box populated. You said that you have received denials but didn't provide an example confirming that this is required for payment".
So basically we have been told by ClinicTracket to "Prove It", apparently our explanation that claims are being denied due to this box not being populated was not a good enough reason for ClinicTracker to provide us the use of this feature. This feature is not customization that our office is asking to be created, but rather asking Clinic Tracker to further develop a feature that should already be available in order for providers to fully oblige by not only insurer guidelines, but also by CMS guidelines.

Réponse de JAG Products

Thank you, Kellie, for sharing your feedback. Customer comment is the prime source for the continuing improvement of ClinicTracker. Our development team was able to find a zero-cost workaround that should have solved the problem for you and prevent others from running into a similar situation to yours in the future. Thank you for choosing ClinicTracker.

Hildee
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Publié le 08/06/2011

The Bridge Family Center is located in West Hartford CT and operates an outpatient psychiatric...

The Bridge Family Center is located in West Hartford CT and operates an outpatient psychiatric clinic for children. The Bridge received notice that the software company that owned the software for the clinic was going out of business. The Bridge reviewed numerous software packages in an effort to find a replacement for the software.

ClinicTracker was selected for a number of reasons. First, all of our interactions with the staff at ClinicTracker were pleasant. ClinicTracker staff was very accommodating, supplying demos for different Bridge staff members. Demos were also set up to show particular portions of ClinicTracker to specific Bridge staff (i.e. BillingTracker to billing and financials staff, clinical portions of ClinicTracker to clinical staff). There was no hard sell attitude when dealing with ClinicTracker.

Demos of ClinicTracker highlighted the system's ease of use. This was very attractive because our previous system was complicated and cumbersome to use. From the first demo of ClinicTracker Bridge staff thought it was a system they could quickly become familar with and begin to use.

ClinicTracker was an affordable software option for The Bridge.

Once ClinicTracker was selected the real work began. The Bridge required a very fast turnaround on implementation because our current software would no longer be available. ClinicTracker staff was awesome during implementation. In a one month time frame they had installed the software and imported Bridge data from our current vendor and mapped it into ClinicTracker. Imported data was reviewed the Bridge staff. ClinicTracker staff worked closely with Bridge staff to make sure everything looked correct and operated successfully. On March 31st ClinicTracker trained Bridge clinical staff. We were live on April 1! ClinicTracker continued to work with Bridge finance staff to set up electronic billing through our clearinghouse. At the end of the first week our test batches had been accepted at the clearinghouse. In the last two and half months ClinicTracker has made some requested tweaks, giving us an even more usable, compatible system for our business.

I have never had such positive feedback from staff following the implementation of a new system as I did with ClinicTracker. All staff comments have been positive. ClinicTracker is easy to learn and easy to use. I literally have had staff say to me "I love this system". ClinicTracker staff continues to be supportive and very responsive to questions. I believe The Bridge could not have made a better software selection.

Réponse de JAG Products

We were glad for the opportunity to help the Bridge Family Center replace its management software and meet its tight deadline and are gratified to hear how well the system has been received by staff. Our goal is to truly be a partner to clinics, help them clear all hurdles and operate as efficiently and effectively as possible. Streamlined migration from other services is only the beginning, we hope to continue adjusting configurations and optimizing to get the best performance for each client. Thank you, Hildee, for sharing your experience with ClinicTracker. We appreciate being a partner!

Cara
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Clinic Tracker - easy to use, comprehensive

Publié le 09/09/2019

Avantages

For users, it is easy to navigate and manage. The stock templates are comprehensive and easy to use. As an administrator, it is pretty easy to adjust the user settings as well as the system settings. This is a system that could easily be utilized in a private practice setting, especially since there is an optional billing component.

Inconvénients

As an administrator, some of the reports do not capture the kind of data that I'm looking for (client demographics for example), and it is not always clear as to what fields are being pulled from to generate the reports.

As a user, the treatment plan templates have way too many fields, some of which are redundant.

Réponse de JAG Products

Hi Cara: Thanks for posting the review. As you know, we truly value your feedback but, even more, the partnership we've had with UHS for the past 10 years.

We'll have your Success Representative, Max, contact you so he can explain how you can customize reports exactly as you want them by using our Report Builder. ClinicTracker's Form Builder also has a feature that lets you add, hide, and re-order tabs on forms like the Treatment Plan. It's all straightforward and easy to accomplish.

Whenever you have questions like these, never hesitate to simply reach out to Max, or contact us through the ClinicTracker Support Portal. We're always looking to help users make the most of our system.

Afficher 5 avis sur 36 Lire tous les avis

ClinicTracker - FAQ

Voici quelques-unes des questions fréquentes sur ClinicTracker.

Types de licences disponibles pour ClinicTracker :

  • À partir de : 70,00 $US
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel ClinicTracker :

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles ClinicTracker est disponible :

anglais

Appareils pris en charge par ClinicTracker :

Applications s'intégrant à ClinicTracker :

Google Maps

Ressources d'aide disponibles pour ClinicTracker :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour ClinicTracker.