ThermoGrid
ThermoGrid
En savoir plus sur ThermoGrid
ThermoGRID est une solution web conçue pour les entreprises de CVC qui consolide l'ensemble du cycle d'activité grâce à des fonctionnalités telles que la génération de leads, le marketing, la planification et la répartition, la gestion des stocks, les salaires, la facturation, etc. Le système est livré avec une répartition intelligente, qui planifie automatiquement les sous-traitants sur les sites de travail en fonction de leur rôle, de leurs compétences, de leur emplacement, de leur expérience et de leurs conflits pour générer une expérience client positive. En outre, les entrepreneurs peuvent contrôler les réservations via une interface de calendrier qui suit les leads tout au long du processus de vente et qui affiche les données visuelles avec les taux de conversion et le nombre total de réservations dans une période définie.
ThermoGRID est doté de fonctionnalités GPS pouvant suivre les employés et les itinéraires vers les emplacements d'intervention via l'application mobile et surveiller les interactions avec les clients. La solution fournit également aux clients leur propre profil, qui stocke des informations telles que les demandes précédentes, les coordonnées, les photos de travail téléchargées et les informations de paiement. Cette base de données permet aux entreprises de CVC de gérer leurs employés et d'évaluer leurs performances en fonction des avis clients et de la qualité du service.
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Program with Superior Customer Service!!
Publié le 29/07/2020
Our overall experience with ThermoGRID has been exceptional. The high level of customer service...
Our overall experience with ThermoGRID has been exceptional. The high level of customer service provided by ThermoGRID outshines all others. Representatives are always available and answer our questions very quickly and accurately no matter what. Unlike some organizations, we have been able to get to know the ThermoGRID team which provides us with a level of security by allowing us to talk with the same team members each time we reach out. Forget any little things the software might lack as they are constantly updating and improving based on their client feedback.
Avantages
What we like most about this program is the customization options for the end user. We are able to adapt color schemes within the scheduling calendar that helps highlight certain jobs/tasks at a quick glance along with creating our own categories for job types, customer acquisition recording, and much more. Additionally we have several custom documents that we have added to the program that we are able to attach to every applicable invoice and email directly to the customer. This program also has a simple yet effective integration with QuickBooks that helps us view customer balances directly at their profile page vs having to flip back to another program just to view credits/outstanding payments.
Inconvénients
Integrating this software with our current business processes was very simple, but there may be room for improvement for client communication options along with a simplified remote payment system. We would also like to see credit card processing integration that allows for the swiping of a card or inserting a chip largely for client peace of mind.
Réponse de Thermogrid
Elizabeth, Thank you so much for this review!
We appreciate your feedback and will do anything we can to make the improvements that will benefit your company even more.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Needs improvement
Publié le 24/08/2022
Overall I will give this software a 6/10. It is a great product but there needs to be a major...
Overall I will give this software a 6/10. It is a great product but there needs to be a major overhaul and changes to be better for us technician to use
Avantages
The product is really easy to learn to use
Inconvénients
The software has too many bugs. For example I have a lot of issues when I hit in route on the calendar page to notify the customer I’m on the way but the circle just keep spinning and nothing happen. Also notice that thermogrid doesn’t offer uploading videos for customers
Réponse de Thermogrid
Hello,
Thank you for sharing your thoughts on ThermoGrid.
We're pleased to hear that you find our product easy to learn to use. We understand the importance of user-friendliness.
However, we apologize for the frustration you've experienced due to software behavior. We take this seriously and resolved all issues you mentioned on the calendar page.
Regarding your observation about uploading videos for customers, we understand the importance of multimedia capabilities. Your feedback will be taken into consideration as we continue to enhance our features.
Your insight that there's room for improvement is valuable to us. We're dedicated to making ThermoGrid an even better tool for technicians like you.
Thank you for your honesty and for choosing ThermoGrid. If you have any further insights, questions, or suggestions, please don't hesitate to reach out. We're here to support your success.
Best regards,
ThermoGrid Team
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Lacking features, functionality and support
Publié le 21/12/2018
After several months, we migrated to another tool and have been relatively happy. We found the...
After several months, we migrated to another tool and have been relatively happy. We found the promises and capabilities made were not matched by the tool or company to the degree expected.
Avantages
It was relate easy to port over to it. We were operating in just a few weeks.
Inconvénients
We found the tool required doing everything in a certain t made business challenging. We needed to be able to quickly make modifications to quotes at the customer site based on what was discovered. This was difficult. We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training. A response of “ watch a video” isn’t what anyone wants to hear.
Réponse de Thermogrid
This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it.
I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds.
All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise.
We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise.
We would be happy to show you everything our system can do.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Service & Proformance
Publié le 29/07/2020
Great support. [SENSITIVE CONTENT HIDDEN] was tremendous help in setting our pricing to fit our...
Great support. [SENSITIVE CONTENT HIDDEN] was tremendous help in setting our pricing to fit our system. [SENSITIVE CONTENT HIDDEN] has been great spending time with me setting up the company and making sure I understand the reports. [SENSITIVE CONTENT HIDDEN] is always so friendly and helpful and [SENSITIVE CONTENT HIDDEN] has been very helpful with customer communications. Again, very good support.
Avantages
The amount of support and response time is second to none. Also very impressed with the customization I have to fit our companies terminology and flow. Implementation went very smooth and we had support the entire time.
Inconvénients
Very layered and takes some time to adjust. The price book not having pricing levels is a bit frustrating but recoverable.
Réponse de Thermogrid
Thank you for the review Lance.
Travis will be reaching out to help you with level pricing.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Smooth transition
Publié le 19/07/2018
Avantages
The number one thing that set this software apart from the rest is the customer support . Not only is they freaky smart, but they are very efficient and responsive. She knows business. I can't say enough about them.
The software itself is perfect for us. I love the fact that it's simple enough for our staff to use, but yet has has the capability to do complex tasks and pricing. We are slowly implementing all of the features, and haven't touched the tip of the iceberg. I love how we aren't limited by it being too complex, or too simple.
I am not extremely competent with excel, but with Customer support on my side, I feel like an excel Guru. Setting up pricing is now a breeze. I can update the price book in less than a few hours.
Invoicing customers on site electronically is very simple, with a very professional look.
Hours are saved with creating estimates. Customer support will teach you how to auto tag whatever you want to a system.
If I quote a new HVAC system, I set it up to include any and all possible parts/scenarios to the bid, and I simply remove whatever I don't need to stay competitive. Technicians can quote a system in literally seconds.
Inconvénients
I wish it came with 5-6 Customer support. I would even put a few of her in service trucks. I've tried to think of anything I don't like. I really can't. I think it's great software.
Réponse de Thermogrid
Aaron,
Thank you for your review as I am sure this will help future clients see that we care and will help them achieve their goals.
Ask Heather about the free business and operations evaluation if you both haven't discussed this already.
We are looking forward to serving you for many years to come, let us know if there is anything we can do to help you.
ThermoGrid - FAQ
Voici quelques-unes des questions fréquentes sur ThermoGrid.Q. Quels sont les types de licence disponibles pour ThermoGrid ?
Types de licences disponibles pour ThermoGrid :
- À partir de : 110,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise ThermoGrid ?
Utilisateurs habituels du logiciel ThermoGrid :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues ThermoGrid est-il disponible ?
Langues dans lesquelles ThermoGrid est disponible :
anglais, espagnol
Q. ThermoGrid prend-il en charge les appareils mobiles ?
Appareils pris en charge par ThermoGrid :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications ThermoGrid peut-il s'intégrer ?
Applications s'intégrant à ThermoGrid :
QuickBooks Online, QuickBooks Online Advanced
Q. Quelles sont les ressources d'aide disponibles pour ThermoGrid ?
Ressources d'aide disponibles pour ThermoGrid :
Service client/e-mail, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour ThermoGrid.
- Logiciels CVC (chauffage ventilation climatisation)
- Logiciels pour plombiers
- Logiciels d'estimation des coûts CVC (chauffage ventilation climatisation)
- Logiciels de création de devis pour plombiers
- Logiciels de gestion des interventions
- Logiciels de gestion des activités sur le terrain
- Logiciels pour piscines
- Logiciels agricoles
- Logiciels pour électriciens
