Bay-masteR
En savoir plus sur Bay-masteR
Bay-masteR est une solution de gestion d'atelier basée sur le cloud conçue pour aider les magasins automobiles à gérer les processus liés à la création de bons de réparation, à la gestion des stocks, au suivi des services et au marketing. La plateforme est équipée d'une fonctionnalité de planification, qui permet aux gestionnaires de définir des heures de travail, d'ajouter plusieurs centres de travail et d'imprimer des horaires.
Bay-masteR permet aux administrateurs d'envoyer automatiquement des messages texte sur les approbations, les rendez-vous, les avis, les calendriers de maintenance, etc. La solution offre une multitude de fonctionnalités telles que l'estimation des coûts, la gestion des stocks, le suivi de la main-d'œuvre, les formulaires d'inspection personnalisés, les comptes multiutilisateurs, la gestion comptable, les diagrammes de câblage, la planification de la maintenance préventive, etc. Elle comprend des modules de marketing et de CRM (Customer Relationship Management), qui permettent aux propriétaires de magasins de créer des cartes postales personnalisées pour les cotisations de service, d'exécuter des campagnes par e-mail et d'examiner l'historique des ordres de travail.
Bay-masteR propose un système de pointage qui permet aux utilisateurs de surveiller la main-d'œuvre, d'afficher des rapports récapitulatifs et de générer des factures à l'aide d'informations de pointage et de résumés techniques. De plus, elle s'intègre à QuickBooks pour aider les utilisateurs à gérer les comptes débiteurs, les paiements et la génération de relevés.
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Vous avez déjà Bay-masteR ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great product
Publié le 05/08/2019
We are producing accurate, easy to understand invoices with very little effort. Customer communicati...
We are producing accurate, easy to understand invoices with very little effort. Customer communication has improved with our ability to send canned text messaging quickly and easily.
Avantages
How many companies that sell shop management software listen to the end user? Of the few that listen how many entertain the thought of implementing a change based on a comment from the end user? Over the years this company has always been receptive in hearing and reviewing my suggestions, following up with required dialogue and in many cases implementing a change accordingly. We are all in this together and they understand that we, the end user of their product, may see or envision a change that could be an improvement. Their open minded, approachable business model has always impressed me. Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version. The texting feature found on both versions is great way to improve customer communication and efficiency with very little effort. Direct interfaces with our suppliers eliminates unproductive phone orders and price/part number entry mistakes.
Inconvénients
The interface with tire suppliers is not as efficient as the interface with parts stores. Is this the fault of the program or the tire supplier? Unknown.
Pourquoi choisir Bay-masteR
Success Systems went out of business and stopped supporting their program. It was a DOS based program which was good in the 80's but lacked all or most of the features that are expected in a modern day shop management program so leaving it was a step in the right direction. Sometimes you need a "push" to make a change and I was foolish waiting to take that step.Pourquoi passer à Bay-masteR
During my trial period using Bay-Master I was able to produce a finished invoice quickly with little or no training. I was unable to do that during my trial period with the other products. Bay-Master was much more user friendly. When I called Bay-Master support during my trial period I spoke to a person who was interested in my problem they worked with me to solve the issue. I did not get the same type of response from the other companies.- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Bay-masteR
Publié le 23/09/2019
I like the all in one value. I can track history, payment, statements, inventory, etc all on the...
I like the all in one value. I can track history, payment, statements, inventory, etc all on the same program.
Avantages
We have used Bay-masteR for over 20 years. Just recently (6-8 months) converted to their clowud based system. Pros= Easy back up. More features. Techs can access and work in the work order. I have access to the work orders off site.
Inconvénients
Cons- seems to be a bit slower, especially when printing. Takes several seconds before the printer starts printing. Has had several glitches that I have had to call tech support about. Some they have been able to take care of right then and others we are still waiting to get corrected. Tech support is always too busy to take your call so you will have to leave a message and hope they call back quickly. They have left me stranded a couple of times, but overall they respond in a timely manor.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Just ok
Publié le 19/08/2019
I would not sign up for baymaster to use it if I was starting over today. The whole system goes...
I would not sign up for baymaster to use it if I was starting over today. The whole system goes down every few months, which doesn't sound like a huge deal but it is. I don't know a single shop who has their system go down at all ever. It is just not a very reliable program.
Avantages
It works as it should sometimes. But it has enough issues to make it frustrating.
Inconvénients
While the online version is faster and more stable than the old cloud version, it still has issues. We are constantly locked out of tickets. Official built us an option to force tickets to unlock, and even that still will not work at times and we won't be able to get into a ticket from any computer. Not even the one that the system says is in it.
The system often goes down during the day when we are busy and it completely handicaps us.
The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more.
Customer information should be automatically capitalized.
It would be good if quotes would carry forward to a customers new invoice even if the EOD report hasn't been done on their old one. Sometimes customers pick up their vehicle and call back later that day to book in for the work to be done. Then the quote you made is still on the old paid invoice and you can't get it to show up on the new one and you have to build it all over again.
The printing is a pain. Every few weeks a random computer will stop printing baymaster tickets and we have to get support to fix the printing issue.
Réponse de Applied Computer Resources
If you are on the online cloud version and do not have internet, you may lose connection to the server. That being said you could still use the program on a tablet or smartphone with internet, or with the use of a hotspot. Alternatively we do offer a local version of the program that does not require the internet.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Software that does everything
Publié le 13/08/2019
cost and efficiency.
cost and efficiency.
Avantages
I like the fact that you have an all in one program. Your able to import parts and labor right into the estimate and order your parts from the program itself. There is alot of different aspects of this program that I love.
Inconvénients
There were no cons to this program. Everything was what I expected and more
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Baymaster techie
Publié le 05/08/2019
Avantages
Ease of use
High level of functionality for the price
High level of customization
Inconvénients
Not as integrated as so other programs
Customer service can be spotty if you are in a rush to get your system back up and running
There were issues with system subscriptions but that has been fixed with the switch to Baymaster Online
Alternatives envisagées
ALLDATAPourquoi passer à Bay-masteR
It came highly recommended by my last employerBay-masteR - FAQ
Voici quelques-unes des questions fréquentes sur Bay-masteR.Q. Quels sont les types de licence disponibles pour Bay-masteR ?
Types de licences disponibles pour Bay-masteR :
- À partir de : 99,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Bay-masteR ?
Utilisateurs habituels du logiciel Bay-masteR :
Auto-entrepreneur, 2–10, 11–50
Q. Dans quelles langues Bay-masteR est-il disponible ?
Langues dans lesquelles Bay-masteR est disponible :
anglais
Q. Bay-masteR prend-il en charge les appareils mobiles ?
Appareils pris en charge par Bay-masteR :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Bay-masteR peut-il s'intégrer ?
Applications s'intégrant à Bay-masteR :
ALLDATA, Identifix, NAPA TRACS, PartsTech, QuickBooks Online Advanced
Q. Quelles sont les ressources d'aide disponibles pour Bay-masteR ?
Ressources d'aide disponibles pour Bay-masteR :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
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