Intulse

Système téléphonique professionnel VoIP pour les organisations de toutes tailles

4,6 /5 (92 avis) Donnez votre avis !

Intulse - Présentation

Description du logiciel Intulse

Intulse est un système VoIP basé sur le cloud conçu pour aider les organisations à rationaliser les processus de communications entrantes et sortantes en fournissant des solutions téléphoniques. Les fonctionnalités clés comprennent la collaboration d'équipe, la gestion des files d'appel, les conférences téléphoniques, la messagerie vocale, le portage de numéros et le reporting.

Les superviseurs peuvent utiliser le tableau de bord pour lancer de nouveaux appels, surveiller les interactions et gérer les appels entrants en les acheminant vers les agents. L'interface glisser-déposer de la solution permet aux opérateurs d'ajouter plusieurs appelants au cours d'un appel continu et d'organiser des conférences virtuelles à l'aide de ponts. Les employés peuvent configurer le transfert d'appel vers plusieurs téléphones lorsqu'ils n'ont pas été disponibles et suivre les appels manqués via des indicateurs. De plus, les agents peuvent créer des messages d'accueil/messages personnalisés pour les systèmes téléphoniques en enregistrant les invites vocales.

Intulse assure l'intégration à des plateformes CRM tierces, telles que Microsoft Dynamics, Zoho, Goldmine, Salesforce, Hubspot, Elexio ChMS, Medius, QQCatalyst, etc., aidant ainsi les entreprises à gérer leurs contacts. Les agents peuvent utiliser le menu SVI pour accepter les entrées des appelants, segmenter leurs requêtes et acheminer les appelants vers la destination requise.

Intulse - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Intulse - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Media

434620
434622
434624
434625
589788
Intulse video Capture d'écran pour Intulse : Intulse call queue management Capture d'écran pour Intulse : Intulse new call initiation Capture d'écran pour Intulse : Intulse reports Capture d'écran pour Intulse : Intulse conference call Capture d'écran pour Intulse : Intulse default start screen

Intulse - Avis

Intulse - Avis

Note globale
4,6
/
5
Excellent
58

Très bien
29

Moyen
5

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,8
Fonctionnalités
4,5
Simplicité d'utilisation
4,5
Support client
4,8
95% des utilisateurs recommandent cette application
Byron H.

How Intulse Changed My Business


Traduire avec Google Translate
Joel C.

Great product at a great price!


Traduire avec Google Translate
James S.

Lacking Speed

Overall, I would give Intulse 3 stars out of 5. Seems serviceable most of the time, but I would not say it is an excellent product.


Traduire avec Google Translate
Deb S.

New phone system

Overall happy with Intulse. I am realistic in believing that there are going to be some bumps that need to be smoothed out and worked through as you launch a whole new phone system. For the most part if something was not as expected, Intulse has been able to make adjustments or train us on how to accomplish what we were trying to do.


Traduire avec Google Translate
Lauren E.

Helped cut down costs and saved time

I found Intulse when our business experienced a significant uptick in call volume after securing a marketing agreement with a strategic partner. This presented new challenges since our employees mostly work out of separate offices or remotely. We needed to streamline communication between remote team members and track all client contact quickly and easily so that clients and leads did not fall through the cracks. With Intulse integrating with our CRM, our team was able to take on more client call volume regardless of their location, all while cutting down the time needed to find and manage that client's record and notes.


Traduire avec Google Translate
Byron H.
Secteur d'activité: Services financiers
Taille de l'entreprise: 2-10 employés
Traduire en français

How Intulse Changed My Business

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 02/08/2018
Provenance de l'avis : Capterra

Avantages

Intulse has completely changed the way I run my business. With multiple office locations and multiple part time employees, I need a unified phone solution that allows one person to pick up where another left off. Intulse says, "We can do that!"

Now, when someone calls my business, three physical phones ring along with two additional softphones (phones that run on iPhone or android)

If, a voicemail is left - that voicemail is pushed to multiple email accounts so that response time is minimized - this has changed how I do business.

Intulse has been one of the greatest answers to prayer my business has had. Thank you INTULSE!

Inconvénients

What do I like least? That I tried to solve this problem on my own and not spend the money. Of all the overhead my business has, INTULSE isn't going away - the benefits that it provides very much outweigh the cost - and really, Intulse is quite affordable

Traduire en français

Réponse de Intulse

Byron,

We are very humbled by your gracious review and kind words! We do what we do everyday for the very reasons you have stated; to help SMB's thrive and experience efficiency and increased capacity simply by leveraging the solutions we make available.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Joel C.
Secteur d'activité: Logiciels
Taille de l'entreprise: 13-50 employés
Traduire en français

Great product at a great price!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 25/10/2019
Provenance de l'avis : Capterra

Avantages

The software is easy to use, support is responsive and helpful. Setup was a breeze. The folks over at Intulse made it easy to setup. We had a very small window from the time we made the decision to go with the system until the time we needed to be live before busy season hit. [SENSITIVE CONTENT HIDDEN] and the team over there were all fantastic about getting the stuff we needed to us, and then were very prompt in handling it when we got it back them. We met our target go-live date with ease!

Inconvénients

As someone who used to admin phone systems for a living, there are a lot of settings I don't have access to that I was used to being able to do myself. It certainly free's up a lot of my time because when I need to do something, I have to let them know, but I can shoot an email and then move on with my day, but the "doer" in me misses being able to do it myself.

Traduire en français

Réponse de Intulse

Hey Joel,

Thanks so much for the stellar review! We are pleased to be able to serve your organization and glad we were able to help you guys hit your go-live deadline. Your 'cons' comment made us chuckle because we can to wanting to be a 'doer' but as you mention, most everyone of our customers appreciates the freedom and ease with which they can just 'let Intulse do it' !

Thanks so very much!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

James S.
Secteur d'activité: Logistique et chaîne d'approvisionnement
Taille de l'entreprise: 2-10 employés
Traduire en français

Lacking Speed

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/10/2019
Provenance de l'avis : Capterra

Overall, I would give Intulse 3 stars out of 5. Seems serviceable most of the time, but I would not say it is an excellent product.

Avantages

Frankly, I am not a huge fan of the software so it is difficult for me to decide what I like most. For the most part, it works best when under no stress. To clarify, as long as I am getting a single call, Intulse works well. Dropped calls are occasional, and call quality is generally acceptable.

Inconvénients

The software does not seem to hold up well when our business is receiving multiple calls at once. To be fair, I do not know if the issue is with the Intulse software, or the actual phone hardware we are using. If I am on a call, and another call rings in it is very difficult to switch between calls. I experience constant delays, and it results in missed calls. I work much quicker than the software, so in high stress situations I get stuck waiting for my phone to catch up with me.

Traduire en français

Réponse de Intulse

Hi James,

Appreciate your review and candid feedback. I can say that the lacking speed and challenges with multiple calls is not normal and I would encourage you to reach out to our support team to determine if there is something that can be adjusted to help you be more efficient and productive.

Thanks so much.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 4.0/10

Deb S.
Secteur d'activité: Services financiers
Taille de l'entreprise: 2-10 employés
Traduire en français

New phone system

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 25/10/2019
Provenance de l'avis : Capterra

Overall happy with Intulse. I am realistic in believing that there are going to be some bumps that need to be smoothed out and worked through as you launch a whole new phone system. For the most part if something was not as expected, Intulse has been able to make adjustments or train us on how to accomplish what we were trying to do.

Avantages

I like the features that are available on the software ie: no longer needing multiple phone numbers, integration with our CRM, transfer to my cell phone when I need to leave the office, the ability to see who is on the phone and who they are speaking with. I like that they are a small company so you talk to the same people when you call in.

Inconvénients

I don't like that we have to wait for Intulse to update speed dials and features on the phone. I am used to being able to update a speed dial phone number on our own and sometimes I need to call a couple of times to get an item updated.

Traduire en français

Réponse de Intulse

Hi Deb,

Appreciate your feedback. Glad that you are realizing benefits from some of the features. I am pretty sure that if you reach out to support and ask to have access to be able to update your phones, they will be able to accommodate that for you. This is a fairly new enhancement.

Thanks again for your sincere comments.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Lauren E.
Secteur d'activité: Services financiers
Taille de l'entreprise: 2-10 employés
Traduire en français

Helped cut down costs and saved time

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 13/11/2019
Provenance de l'avis : Capterra

I found Intulse when our business experienced a significant uptick in call volume after securing a marketing agreement with a strategic partner. This presented new challenges since our employees mostly work out of separate offices or remotely. We needed to streamline communication between remote team members and track all client contact quickly and easily so that clients and leads did not fall through the cracks. With Intulse integrating with our CRM, our team was able to take on more client call volume regardless of their location, all while cutting down the time needed to find and manage that client's record and notes.

Avantages

The integrations have saved me an incredible amount of money. Running a small business, expenses are always top of mind but during this initial growth phase, it can be difficult to find a new salary in the budget to help manage the growing administrative burdens. I made it a point to build our tech stack based on integrations between platforms so automation could replace the need to invest in more human capital. Its integrations with my other platforms has allowed me to be more productive at a fraction of the cost of hiring a new admin.

And speaking of costs, they are not the only VoIP provider I vetted that could integrate with other platforms. But they were by far the most flexible and competitively priced for more value than I had anticipated.

Frequent update and new features is another great pro to this company. As I mentioned, they are really very responsive to feedback and I've seen multiple updates in the past 8 months that solved minor issues I found and more. Can't wait to see what comes next.

Inconvénients

The mobile app may be the only thing I feel needs work. A recent update was just released though and I haven't had a chance to fully explore the upgrade. But to be able to use the virtual phone through my cell phone without any degradation in call quality would be a tremendous positive for me and I'm frequently on the road.

Traduire en français

Réponse de Intulse

Hello Lauren,

So thankful for your excellent review! It's stories like yours that keep our team encouraged and confirm for us that we are on the right track and accomplishing our mission of providing exceptional service, support, and leading edge technology making a positive difference the bottom line of SMB's. We are working on that native mobile component you mention so stay tuned, it's just around the corner!

Thanks again and all the best!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,1/10
Basé sur 92 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Intulse - Prix

Intulse - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,8/5
Basé sur 92 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Intulse - Fonctionnalités

Intulse - Fonctionnalités

API
Chat
Conférences
Conférences vidéo
Enregistrement des appels
Gestion de la communication
Gestion des contacts
Identification de l'appelant
Intégration CRM
Intégration de tiers
Messagerie instantanée
Messagerie vocale
Notifications automatiques
Rapports en temps réel
Rapports et statistiques
Routage des appels
Stratégie de marque personnalisable
Suivi des appels
Tableau de bord d'activités
Transfert d’appel
Fonctionnalités
4,5/5
Basé sur 92 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Intulse - FAQ

Intulse - FAQ

Voici quelques-unes des questions fréquentes sur Intulse.

Q. Quels sont les types de licence disponibles pour Intulse ?

Types de licences disponibles pour Intulse :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Intulse ?

Nous n'avons pas d'informations sur les fonctionnalités de Intulse.

Q. Qui utilise Intulse ?

Utilisateurs habituels du logiciel Intulse :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Intulse est-il disponible ?

Langues dans lesquelles Intulse est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Intulse ?

Types de licences disponibles pour Intulse:

Abonnement

Q. Intulse prend-il en charge les appareils mobiles ?

Appareils pris en charge par Intulse :

Android, iPhone, iPad

Q. Avec quelles applications Intulse peut-il s'intégrer ?

Applications s'intégrant à Intulse :

AgencyBloc, Elexio, GoldMine, HubSpot CRM, Insightly, Salesforce Sales Cloud, SugarCRM, SuiteCRM, Zapier, Zoho CRM

Q. Quelles sont les ressources d'aide disponibles pour Intulse ?

Ressources d'aide disponibles pour Intulse :

Support téléphonique, Support en ligne, Base de connaissances, Tutoriels vidéo