Aloha

Aloha

Restaurant management and EPOS solution for businesses

4.2/5 (47 avis)

Aloha - Présentation

Description du logiciel Aloha

Aloha is a cloud-based electronic point of sale (EPOS) solution designed to help bars and restaurants manage the entire business lifecycle including reservations, seating plans, tableside services, staff rosters, payments, and more. The platform allows managers to create custom floor plans using real-time updates on waiting times and available seating capacity.

Aloha comes with a kitchen automation system, which enables users to handle table turns, order times, food quality, menu and recipe displays, and custom orders. Features include drill-down analysis, sales forecast, payroll data export, supplier communication, fraud prevention, automated recommendations, and more. The inventory management system provides barcode label scanning, which enables users to track stock levels, identify cost variances, and monitor missing items. Plus, the solution allows managers to organize personalized marketing campaigns with email and SMS invites, rewards, discounts, and gift cards across multiple locations.

Aloha includes a real-time reporting tool, which enables users to monitor customer feedback, inventory status, and social media mentions via real-time notifications. The platform also integrates with various credit card providers such as GlobalPayments, HSBC, Barclaycard, and Mastercard to facilitate credit and debit card processing.

Aloha - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Contact NFS Technology Group for pricing details


Aloha - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Aloha : Aloha group maintenance
Capture d'écran pour Aloha : Aloha group maintenance Capture d'écran pour Aloha : Aloha dashboard Capture d'écran pour Aloha : Aloha item maintenance

Aloha - Avis

Note globale
4.2
/
5 47 avis
Excellent
23

Très bien
17

Moyen
4

Médiocre
0

Mauvais
3

Rapport qualité-prix
3.6
Fonctionnalités
3.9
Simplicité d'utilisation
4.2
Support client
3.6
85% des utilisateurs recommandent cette application
Anthony O.

If you are in the service industry, Aloha is the way to go!

I use aloha everyday as a server, I have been in the industry for ten years, I know what I like in a POS system. Aloha is the most user friendly POS, I have ever worked with. With the use of aloha and it being a pretty intuitive system, I have managed to save our restaurant a lot of money by not making unnecessary mistakes(not wasting food, because you forgot to have the pepperoni taken off). Aloha gives you a quick, more efficient tool to manage the chaos that can occur in restaurants daily. Aloha allows you to accomplish more with a less restrictive process than others. I honestly never want to work at another service industry that does not use Aloha software for it's point of sale business needs. It helps save your users time, It is a RELIABLE and CONSISTENT system that stays online, especially for those inclement weather situations.


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Brian H.

Make your F&B ePOS work for you the easy way

Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.


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Utilisateur vérifié

Great features, Difficult Access

My restaurant first opened using the RPower POS system. It worked well for a while, but as we grew busier it became apparent that modifications, and edits to orders were taking much too long, and felt very clunky. I think that Aloha gives servers the ability to streamline their orders and as they become more comfortable with the system they can become quite speedy. Overall Aloha is the best POS system that I have used so far, but nothing is perfect.


Traduire avec Google Translate
Justin B.

Used to be a great product

Years ago it was great software with great support. It hasn't kept up and upgrades are ridiculously expensive. I can't imagine seeing it at any new locations.


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Elizabeth H.

Behind the times


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Anthony O.
Secteur d'activité: Restaurants
Taille de l'entreprise: 2-10 employés
Translate to français

If you are in the service industry, Aloha is the way to go!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 18/02/2019
Provenance de l'avis : Capterra

I use aloha everyday as a server, I have been in the industry for ten years, I know what I like in a POS system. Aloha is the most user friendly POS, I have ever worked with. With the use of aloha and it being a pretty intuitive system, I have managed to save our restaurant a lot of money by not making unnecessary mistakes(not wasting food, because you forgot to have the pepperoni taken off). Aloha gives you a quick, more efficient tool to manage the chaos that can occur in restaurants daily. Aloha allows you to accomplish more with a less restrictive process than others. I honestly never want to work at another service industry that does not use Aloha software for it's point of sale business needs. It helps save your users time, It is a RELIABLE and CONSISTENT system that stays online, especially for those inclement weather situations.

Avantages

The versatility of the system itself, most of the systems I have worked with in the past seemed archaic compared to Aloha. It was an eye opening experience to have a fully customizable order selection process, you are able to easily remove certain components of transaction. You can customize your buttons and your system freely, allowing you to develop a style that would suit yourself and your workers. System is easily integrated into even older model systems(that can handle it), as well as set-up through newer model systems. This product lets the users control and compile data in a much more efficient manner than most systems. Aloha also allows you to take a large check with multiple payments,as long as the software was used correctly will cut down this process and do most of the legwork for you. For instance, you have a table of ten guests and they have spent about two thousand dollars on a family dinner. Everyone loses track of time and need their checks quickly. NO PROBLEM. As long as you processed the information correctly on your end, you have just a matter of a few clicks and personal receipts for each person will print out. A lot of systems I have used in the past do not have the functionality we need in 2019.

Inconvénients

Customer service was a little unreliable at times, and the general technical knowledge on their customer service end was limited. Waiting for a certified tech to come look at your system, if not done that day, would impact the businesses functions during that downtime.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Brian H.
Secteur d'activité: Enseignement supérieur
Taille de l'entreprise: 10 001+ employés
Translate to français

Make your F&B ePOS work for you the easy way

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/06/2019
Provenance de l'avis : Capterra

Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.

Avantages

I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use.

Inconvénients

Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 13-50 employés
Translate to français

Great features, Difficult Access

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/02/2019
Provenance de l'avis : Capterra

My restaurant first opened using the RPower POS system. It worked well for a while, but as we grew busier it became apparent that modifications, and edits to orders were taking much too long, and felt very clunky. I think that Aloha gives servers the ability to streamline their orders and as they become more comfortable with the system they can become quite speedy. Overall Aloha is the best POS system that I have used so far, but nothing is perfect.

Avantages

I believe that Aloha gives the user more abilities in the front of the house than most POS systems I have used. The ability to highlight multiple items at once and duplicate/delete is a great feature not found in other systems. I also enjoy the overall lay out of the buttons, as far as having space between each button (which makes it easier for touch screen use), and the ability to add as many different sub menus at desired.

Inconvénients

I wish that there was a way to customize the color of the buttons. When this system is implemented in busy restaurants (which is my experience with it) color coding different things such as ingredient/sauces/allergies could make the adjustment period for new servers much quicker, and cut down on the amount of time spent searching for certain things in the menus. I also feel like the strength of Aloha is in its day to day use. When using the master computer to try and revamp, or set up new menu items in the office the process is far from intuitive, and takes a long time to become proficient in. Maybe if there was a 'helpful hints' type feature for new user that would be a great addition.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Justin B.
Secteur d'activité: Restaurants
Taille de l'entreprise: 51-200 employés
Translate to français

Used to be a great product

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/12/2019
Provenance de l'avis : Capterra

Years ago it was great software with great support. It hasn't kept up and upgrades are ridiculously expensive. I can't imagine seeing it at any new locations.

Avantages

There are more features available on Aloha than in most POS systems. You just have to figure out how to use them (and support doesn't even know most of them!)

Inconvénients

Aloha used to be the best option in POS. Unfortunately, support has plummeted, and any features that are included in newer platforms are either unavailable or expensive monthly payments to acquire.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 4.0/10

Elizabeth H.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 51-200 employés
Translate to français

Behind the times

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/11/2019
Provenance de l'avis : Capterra

Avantages

Aloha was great in the late 00's when it was the most advanced POS system around. It has detailed reporting and is widely known in the hospitality industry

Inconvénients

It is not cloud based. Your computer goes down, god speed! The reports are clunky and hard to define if you want to drill down.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Recommandation utilisateur
7.4/10
Basé sur 47 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Aloha - Prix

Aloha - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix

Contact NFS Technology Group for pricing details

Contact NFS Technology Group for pricing details

Rapport qualité-prix
3.6/5
Basé sur 47 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Aloha - Fonctionnalités

Aloha - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des remises
Gestion des stocks
Historique des clients
Lecture de codes-barres
Notifications automatiques
Point de vente
Rappels
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Système de cartes cadeaux
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
3.9/5
Basé sur 47 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Aloha

Plus d'informations sur Aloha

Aloha - Principales fonctionnalités

  • Billing & Invoicing
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Order Management
  • Reservations Management

Aloha - FAQ

Aloha - FAQ

Voici quelques-unes des questions fréquentes sur Aloha.

Q. Quels sont les types de licence disponibles pour Aloha ?

Types de licences disponibles pour Aloha :

Type de licence: Abonnement

Essai gratuit: Non disponible

Contact NFS Technology Group for pricing details

Q. Quelles sont les principales fonctionnalités du logiciel Aloha ?

Fonctionnalités du logiciel Aloha :

  • Billing & Invoicing
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Order Management
  • Reservations Management

Q. Qui utilise Aloha ?

Utilisateurs habituels du logiciel Aloha :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Aloha est-il disponible ?

Langues dans lesquelles Aloha est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Aloha ?

Types de licences disponibles pour Aloha:

Abonnement

Q. Aloha prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Aloha.

Q. Avec quelles applications Aloha peut-il s'intégrer ?

Applications s'intégrant à Aloha :

PeopleVine, SevenRooms

Q. Quelles sont les ressources d'aide disponibles pour Aloha ?

Ressources d'aide disponibles pour Aloha :

Support en ligne, Support téléphonique