RxVantage

By taking away the scheduling burden from the front desk staff, we have been able to increase our work production because the front desk staff no longer has to sift through a hand-written calendar. We can also avoid those reps who like to abuse the system or bribe their way into getting more appointments by adding the scheduling parameters for each of our offices. We can basically set and go! Our parameters are specific for each office and tailor to each physician's desires. Our physicians can see who they want and when they want and it's much easier for our administrative staff to control who can be seen and when. We simply put in our desired parameters and let the drug reps schedule for themselves. It's very hands-off and simple.

We get a lot of complaints from the drug reps about how expensive it is for them to be a member of RXVantage. I wish it were not so because the ease and convenience of using RXVantage means that we will never go back to paper and pencil again. We want to work together for the good of our patients but if the reps can't afford to be a part of this application, our participation with RXVantage is counterproductive to quality patient care.

Our front desk staff spends less time on the phone scheduling meetings with Pharmaceutical and Medical Device Representatives and more time devoted to answering patient calls and providing patient care. Interested Reps are able to log on, see our available meeting times and self schedule based on rules we have clearly set and they have agreed to. The software also helps keep this scheduling completely separate from our patient schedule and information. We are able to communicate back by message directly through the software without phone time or texting. It's super fast and easy! Our feedback from the Reps is that they love it once they learn how to use it.

Some Reps initially have a difficult time figuring out how to use the software, specifically signing up to find our doctors name or practice name. Apparently they need to be very specific to list out every city in their territory, if they don't list your city then they won't find you to ask for approval to start scheduling. This might be an area that could be improved. Despite some initial hiccups upon signing up, most reps tell us that they now prefer this way of scheduling as it is also easier for them.

I really like how reps can reach out to providers and really tailor to any needs specifically as well as questions they may have.

I would like to see a little more options to verify our providers schedules, such as their lunch hour. Some like to visit during that time, and others are busy. I would like to see an option to set specific provider preferences.