CGM LABDAQ
En savoir plus sur CGM LABDAQ
CGM LABDAQ est un LIS (Laboratory Information System) qui fournit aux organismes de soins de santé, aux cabinets vétérinaires, aux laboratoires de référence et aux hôpitaux des outils pour gérer les DME (dossiers médicaux électroniques) et d'autres tâches administratives. La solution permet aux professionnels de la santé d'effectuer des inspections de laboratoire, de suivre les procédures de test et de facturation et de configurer des flux de travail pour automatiser les activités préanalytiques, analytiques et post-analytiques.
CGM LABDAQ permet aux techniciens de générer des rapports de comptabilité ou de service préventif et d'effectuer des vérifications de couverture médicale pour suivre les remboursements. Les utilisateurs peuvent stocker des documents dans une base de données centralisée et définir des exigences concernant les échantillons ou les conteneurs pour étiqueter correctement les analyses des patients. Les médecins peuvent également recevoir des alertes automatisées concernant les résultats des tests, les partager avec les patients par e-mail et exporter des données pour référence ultérieure.
Les organisations peuvent sécuriser leurs informations confidentielles avec des mots de passe, gérer les pistes d'audit et configurer des autorisations d'accès pour empêcher toute exploitation non autorisée des données. Les responsables peuvent également conserver des journaux des mesures correctives et recevoir des rappels par e-mail sur les documents de réclamation en attente, ce qui leur permet de rationaliser les processus d'examen et d'approbation.
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
easy to use
Publié le 03/06/2022
Moving to the US from another country this laboratory system is new for me, but with the easiness...
Moving to the US from another country this laboratory system is new for me, but with the easiness of use of CGM it helped me get comfortable and confident with work.
Avantages
CGM LABDAQ is very user-friendly, the use of this product is self-explanatory. It has option to tell the results in layman's way that will help the health professionals in explaining results to patients or in a more detailed way if required.
Inconvénients
As of now I am satisfied, and if given the chance, I don't intend to change anything.
Réponse de CompuGroup Medical
Thanks, Karissa. Welcome to the US! It's great to hear that CGM LABDAQ helped make your transition to an American lab an easy one. If you ever need support, our team is here to help.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Physician Owned Laboratory Experience
Publié le 09/10/2019
Have been using it since late 2012 at a different lab and much easier to use than other LIMS I've...
Have been using it since late 2012 at a different lab and much easier to use than other LIMS I've used
Avantages
The flexibility in setting up rules and different panels, data miner is also a huge help
Inconvénients
The fact that the way the panels and tests are set up and assigned a number, it's difficult for me to get my reports looking the way I want them to. Like because Alprazolam was created in between creating codeine and morphine, I can't have the two of them consecutively without having Alprazolam in between them
Réponse de CompuGroup Medical
Thanks, Andrea. The rules system within CGM LABDAQ improves efficiency, manages complicated workflows, and minimizes human error. Data Miner is an excellent software option that opens up the vast amounts information stored by the system to be queried, organized, and reported with ease. Please contact support regarding the issue you're running into with numbering on your reports. Our support team can assist you with test and panel sorting.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
THE WORST customer service
Publié le 01/06/2017
Avantages
There is absolutely nothing good I can say about this company. Our software never worked properly and they were unable to fix it and kept blaming other people.
Inconvénients
Can I give less than one star on customer service? Literally THE WORST company I have ever dealt with in business or anywhere else. They were not able to get our system working properly for 3 YEARS! Getting anyone to call you back was impossible and when I did get a hold of someone they were worthless in regards to fixing the problem. DO NOT use this company!
Réponse de CompuGroup Medical
CompuGroup Medical has continued to make strides with its dedicated, in-house support team in the years since your maintenance contract concluded. Under new management and with a renewed focus on communication and speedy resolutions, CGM's growing support team is dedicated to fast and thorough support for CGM LABDAQ clients. Depending on the changing needs of any laboratory, support can even lead to the development of interfaces to new third-party software or the implementation of more than 400 previously developed interfaces to billing systems, EMRs, reference labs, and more.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great LIS
Publié le 21/04/2020
Clients are very happy with our report formats and are attracting more accounts.
Clients are very happy with our report formats and are attracting more accounts.
Avantages
Very user friendly. All the features are great and i have never used this great LIS in my 30 plus years in the lab business. The Lab Nexus portal is a plus. The support system is awesome as well.
Inconvénients
Skipping accessions, not always in sequence.
The gaps in between some panels, no continuity.
A lot of added features that's needed is costly.
Alternatives envisagées
CGM SCHUYLABPourquoi choisir CGM LABDAQ
Horrible program. Not user friendly at all and not many features.Pourquoi passer à CGM LABDAQ
LabDaq has the best features. Overall it was worth choosing this.Réponse de CompuGroup Medical
Thank you, Arceli. We're proud to know that upgrading your laboratory information system to CGM LABDAQ has made life easier for you, increased your lab's efficiency, and helped you attract new business.
The CGM LABNEXUS web portal is a great option to allow healthcare providers to place orders and retrieve results, and it integrates seamlessly with CGM LABDAQ. That ease of access and your professional result reporting are two things you can offer clients that help your lab stand above the others in your area.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Cura review of CGM Labdaq
Publié le 18/11/2020
I have been pretty surprised at the capabilities of the software . I came from supporting Cerner...
I have been pretty surprised at the capabilities of the software . I came from supporting Cerner and Epic and was not expecting CGM to be as good as it is. Support has been very helpful in helping me understand the system. The CGM User Group was well done and helpful.
Avantages
1. Relatively easy to build and maintain
2.Changes are immediately available and retroactive..ie, names, ranges etc of tests and panels
3.Helpful Support team once an engineer is available
4.Relatively easy to integrate with Labnexus and customer EMR's such at Point Click Care
Inconvénients
1. number one con, lack of a cancel test workflow. Only having the delete option is extremely frustrating. Please work on this!!!
2. Inactivated tests and panels cannot be hidden from ordering and other menus.
3. Better customized reports, hate having to pay to get a report the we can read. Example, Audit Report for Microbiology. We should not have to pay for a legible report and even though we are willing the team at CGM is backlogged on even giving a quote.
4. Lack of support for Microbiology. We did have [SENSITIVE CONTENT HIDDEN] to help implement but it was not easy getting his time. He is apparently gone now and I can't tell that a qualified person has taken his place.
5. Documentation is not very helpful, I try to find an answer before calling Support but I can rarely find the help I need in the on line manual.
Réponse de CompuGroup Medical
Thanks, Pamela. We're glad you're finding CGM LABDAQ easy to use. Retroactive enhancements are a great feature, and connectivity to client EMRs or the CGM LABNEXUS web portal is a cornerstone for a good laboratory information system. Your other suggestions are well received, thank you. We have several specialists on our dedicated support team that will be able to help you with your microbiology questions. We have ongoing training for the team, as well. Version 20.5 of CGM LABDAQ included an updated User Manual, so you should find it easier than ever to find the answers you need. We've passed your other suggestions along to our product management team. Your feedback is a key part of our product roadmap.
CGM LABDAQ - FAQ
Voici quelques-unes des questions fréquentes sur CGM LABDAQ.Q. Quels sont les types de licence disponibles pour CGM LABDAQ ?
Types de licences disponibles pour CGM LABDAQ :
- À partir de : 2 000,00 $US/unique
- Version d’essai gratuite : Non disponible
Q. Qui utilise CGM LABDAQ ?
Utilisateurs habituels du logiciel CGM LABDAQ :
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues CGM LABDAQ est-il disponible ?
Langues dans lesquelles CGM LABDAQ est disponible :
anglais
Q. CGM LABDAQ prend-il en charge les appareils mobiles ?
Appareils pris en charge par CGM LABDAQ :
Q. Avec quelles applications CGM LABDAQ peut-il s'intégrer ?
Nous n'avons pas d'informations sur les intégrations offertes par CGM LABDAQ.
Q. Quelles sont les ressources d'aide disponibles pour CGM LABDAQ ?
Ressources d'aide disponibles pour CGM LABDAQ :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe)
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour CGM LABDAQ.
