MediaShout

MS7 seems to run much more efficiently on our machines, additionally once the service is prepared by staff and saved to the media storage device, the presentation has all the backgrounds and items it needs to run, thus is the network crashes the presentation will still execute (unless we lose all power like we did last Sunday).

MediaShout7 does not import MS Presentations as easily as MediaShout4.5 (the version we upgraded from). With 4.5 the import was straight forward with very limited need to reset fonts, sizes, etc. Not so when an MS Presentation is imported to MediaShout 7. Pastor has always liked using MS Presentation as he was very familiar, however he is now learning MediaShout7 Sermon Builder.

Additionally, we experimented with different font colors against the song backgrounds. Upon making our choice and changing, I found there is not was to easily make that change globally to all pages of the song cue, except via template.

Ability to quickly recall lyrics and scriptures to make a great presentation

Plagued by frequent crashes, even after applying patches recommended by vendor

We have been customers for upwards of 10 years.
The program worked with dual monitors.

We have purchased several upgrades - one because they forced us to. Fool me once, shame on you. Fool me twice, shame on me.

A few months ago we showed up for service as usual and our program said we were using a trial version. It started the 30 day countdown.

Eventually we dig out the registration codes for the product we had purchased and it would not accept the code. We tried multiple times but it would never go through.

We contacted tech support and eventually they just told us the company that managed the licenses for them no longer was. We asked what we could do to fix the problem.

The answer? Pay $400 to get a new version. WHAT?!? We purchase a product with the express understanding they are going to deliver on that product.

Instead, because they made an unfortunate decision to do business with the wrong company, it was going to cost US -the customer- $400. No product discount, no alternate license or work around. Just a response that would mean they succeeded at doing this to us TWICE.

I’m not happy nor would I recommend this product. It does the job. There were things we liked and didn’t like but because of the investment we had, we stayed. No longer.

We still haven’t replaced our program. We will be very diligent in reading reviews so we can get a company that is:

1) available with tech support without charging an additional fee and
2) stands behind the service they offer