Reputation.com
Solution de gestion de la réputation pour les entreprises multisites
4,3 /5 (138 avis) Donnez votre avis !Reputation.com - Présentation
Description du logiciel Reputation.com
Reputation.com est une solution cloud de gestion de la réputation conçue pour aider les entreprises qui possèdent plusieurs sites à surveiller et améliorer les notes en ligne, les avis, l'expérience client, le trafic, etc. La plateforme est fournie avec un tableau de bord centralisé qui permet aux entreprises de collecter des données provenant de plusieurs sources et d'obtenir une vue à 360 degrés de leur réputation en ligne et hors ligne.
Reputation.com offre un score de réputation qui fournit des calculs en temps réel sur les performances des entreprises par rapport à différents segments de clientèle à l'aide des notes avec étoiles, des avis, des listes d'entreprises et de l'engagement social. La solution comprend une multitude de fonctionnalités telles que l'analyse concurrentielle, l'analyse des sentiments, le traitement du langage naturel, l'engagement sur les réseaux sociaux, etc. L'algorithme optimisé par IA (intelligence artificielle) s'appuie sur le machine learning pour fournir des recommandations ciblées afin d'améliorer l'expérience client.
Le module analytique de Reputation.com permet aux utilisateurs d'obtenir des informations sur la présence en ligne de leur entreprise sur différents réseaux sociaux tels que Twitter, YouTube et Instagram, ainsi que de programmer le partage de rapports avec les gestionnaires. Il s'intègre également à diverses applications tierces comme Salesforce, Facebook et Amazon, via une API.
Reputation.com - Présentation
Prix
Types de licence
Reputation.com - Fonctionnalités
Médias
Reputation.com - Avis
Reputation.com - Avis
Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review...
The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations.
I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting
The fact that they also have modules that cover Social and more is value-add for me and my team.
Good...once it's set up
Neutral
Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.
Very reliable
I would recommend for any business who needs to respond to reviews.
The service has helped us maintain our reputation score and manage reviews
We had started to implement an email campaign to seek customer reviews, but have held back since we are never sure of a four or 5-star review. When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints. Reputation.com eliminated the option; therefore, the process for improving scores carries more risk.
Comparatif des alternatives : note globale
Comparer avec les alternatives
Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management
Avantages
1. 3rd party review integration that isn't offered by other providers
2. Google Seller Ratings for my client's SEM and paid search efforts
3. Organic search performance reporting, scheduling and customization
4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management
5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.)
6. Direct access to the technical product managers for software feedback
Inconvénients
The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.
Good...once it's set up
Avantages
Easy to use and works exactly as expected.
Inconvénients
They way undersell the amount of time it takes to set up the platform.
Neutral
Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.
Avantages
I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.
Inconvénients
It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.
Very reliable
I would recommend for any business who needs to respond to reviews.
Avantages
So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.
Inconvénients
The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.
The service has helped us maintain our reputation score and manage reviews
We had started to implement an email campaign to seek customer reviews, but have held back since we are never sure of a four or 5-star review. When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints. Reputation.com eliminated the option; therefore, the process for improving scores carries more risk.
Avantages
We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily.
Inconvénients
Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Reputation.com - Prix
Reputation.com - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Reputation.com - Fonctionnalités
Reputation.com - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Reputation.com - FAQ
Reputation.com - FAQ
Voici quelques-unes des questions fréquentes sur Reputation.com.
Q. Quels sont les types de licence disponibles pour Reputation.com ?
Types de licences disponibles pour Reputation.com :
Type de licence: Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel Reputation.com ?
Nous n'avons pas d'informations sur les fonctionnalités de Reputation.com.
Q. Qui utilise Reputation.com ?
Utilisateurs habituels du logiciel Reputation.com :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues Reputation.com est-il disponible ?
Langues dans lesquelles Reputation.com est disponible :
anglais
Q. Reputation.com prend-il en charge les appareils mobiles ?
Appareils pris en charge par Reputation.com :
Android, iPhone
Q. Avec quelles applications Reputation.com peut-il s'intégrer ?
Applications s'intégrant à Reputation.com :
Facebook, Salesforce App Cloud, Web.com
Q. Quelles sont les ressources d'aide disponibles pour Reputation.com ?
Ressources d'aide disponibles pour Reputation.com :
Support téléphonique, FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo
The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations.
I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting
The fact that they also have modules that cover Social and more is value-add for me and my team.