--- description: Gorgias : qu'en pensent les utilisateurs ? Lisez les avis sur Gorgias, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gorgias - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/287/help-desk-ticketing/software) > [Gorgias](/software/124359/gorgias) # Gorgias Canonical: https://www.getapp.fr/software/124359/gorgias Page : 1/7\ Suivant: [Page suivante](https://www.getapp.fr/software/124359/gorgias?page=2) > Gorgias est un service client tout-en-un, un support client et un centre d'assistance par chat en direct pour les boutiques Shopify, Magento et BigCommerce qui offre des outils tels que l'intégration des e-mails, les répondeurs automatiques, la gestion des cas d'assistance, le suivi de l'historique client, l'affectation des demandes, etc., pour faciliter le service client. > > Conclusion : 134 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 134 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Gorgias - **Entreprise fondée en**: 2015 ## Contexte commercial - **Prix à partir de**: 60,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - API - Accès mobile - Alerts/Escalation - Assurance qualité - Autoresponders - Base de données de clients - Chat en temps réel - Chat et messagerie - Chat proactif - Communication multicanal - Communications par lot - Enquêtes et feedback - Formulaire hors ligne - Gestion des billets - Gestion des cas - Gestion des centres d'appel - Gestion des commentaires - Gestion des contacts - Gestion des e-mails - Gestion des enquêtes et sondages ## Intégrations (75 au total) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... et 60 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) ## Catégories connexes - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels de gestion des plaintes](https://www.getapp.fr/directory/841/complaint-management/software) - [Logiciels CCM (Customer Communications Management)](https://www.getapp.fr/directory/1139/customer-communications-management/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3411 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18770 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1755 reviews) 5. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1717 reviews) ## Avis ### "Ideal Customer Experience Platform" — 5.0/5 > **Sai** | *5 juillet 2023* | Internet | Taux de recommandation : 9.0/10 > > **Avantages**: Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process\! I highly recommend using Gorgias for all those support projects > > **Inconvénients**: More integrations and flows with ESPs and CDPs would make communication streamlined across platforms > > Highly recommend using Gorgias, it’s been productive and effective for CX and suppor ----- ### "Great Product\!" — 4.0/5 > **Michael** | *5 mars 2021* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: I love how easy it is to use. It has saved us so much time in replying to emails and tracking our internal records. > > **Inconvénients**: I still struggle to understand Chat and reporting. I feel like there's a lot of potential in both, but eager to better understand how we can best utilize Gorgias. > > The overall experience has been fantastic\! Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them. Very straight forward. ----- ### "Efficient and Powerful for E-commerce, But Complex and Pricey for Smaller Businesses" — 3.0/5 > **Jared** | *4 février 2025* | Mode et vêtements | Taux de recommandation : 5.0/10 > > **Avantages**: It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times. > > **Inconvénients**: Gorgias' pricing structure can be expensive, particularly for smaller businesses or those with fewer customer service agents. The cost increases as you add more agents or features. > > It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or most affordable option for smaller operations. ----- ### "Very helpful for staying organized and consistent" — 4.0/5 > **Maria** | *10 mars 2021* | Services aux consommateurs | Taux de recommandation : 9.0/10 > > **Avantages**: The company's engagement with it's users. There's also a lot of helpful features that will optimize the customer service provided to our clients > > **Inconvénients**: There's a lot of updates and it tends to interrupt the workflow sometimes. On boarding was slower than what we had been told also. > > Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration. ----- ### "Totally changed our customer service" — 5.0/5 > **Claire** | *9 mars 2021* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: I love how easy it is to treat our customer service team on this tool - the macro's make it easy to keep brand tone. It was helpful when we have a couple of other people within the company jumping in to help out with the customer service team to keep ontop of things as they can be allocated out. The onboarding and support provided by all the team were incredible\! > > **Inconvénients**: It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see this with timezones. It would be good to have a few more 'zendesk' features on there like priority rankings just as when things get escalated to a manager it can be lost in a pool of issues. > > I love working with the team at Gorgias and their product\! The number of developments I have seen since moving to them 7+ months ago is crazy\! ----- Page : 1/7\ Suivant: [Page suivante](https://www.getapp.fr/software/124359/gorgias?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/124359/gorgias) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées