--- description: livepro : qu'en pensent les utilisateurs ? Lisez les avis sur livepro, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: livepro - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Systèmes de gestion de contenu](/directory/276/content-management-system-cms/software) > [livepro](/software/122747/livepro) # livepro Canonical: https://www.getapp.fr/software/122747/livepro Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/122747/livepro?page=2) > livepro est une solution cloud de gestion des connaissances conçue pour améliorer l'expérience des clients et l'engagement du personnel. La base de connaissances peut être utilisée par tous les départements commerciaux, y compris les RH, les agents des centres d'appels et les départements de formation et configurée pour le libre-service client afin de réduire les cas d'assistance. > > Conclusion : 182 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 182 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: livepro Knowledge Management - **Pays**: Sydney, Australie - **Entreprise fondée en**: 2001 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, grec, italien, néerlandais, portugais, russe - **Pays disponibles**: Allemagne, Australie, Belgique, Canada, Danemark, Finlande, Irlande, Italie, Norvège, Nouvelle-Zélande, Pays-Bas, Pologne, Royaume-Uni, Singapour, États-Unis ## Fonctionnalités - API - Aide à la décision - Alertes mobiles - Alertes par e-mail - Alertes/Notifications - Authentification unique - Bibliothèque de contenu - Catalog Management - Champs personnalisables - Chatbot - Collecte de données multicanal - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Enquêtes et feedback - Fonction de glisser-déposer - Formulaires personnalisables - Forums en ligne - Gestion SEO - Gestion de contenu ## Intégrations (11 au total) - AI Assistant - AI Bots - ChatBot - GENESYS - Genesys Cloud CX - Microsoft Teams - NiCE CXone - Salesforce.org Nonprofit Cloud - Slack - WordPress - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Systèmes de gestion de contenu](https://www.getapp.fr/directory/276/content-management-system-cms/software) ## Catégories connexes - [Systèmes de gestion de contenu](https://www.getapp.fr/directory/276/content-management-system-cms/software) - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) - [Outils de chat avec IA](https://www.getapp.fr/directory/1647/conversational-ai-platform/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Outils collaboratifs](https://www.getapp.fr/directory/335/web-collaboration/software) ## Logiciels similaires 1. [Confluence](https://www.getapp.fr/software/90949/confluence) — 4.5/5 (3697 reviews) 2. [Microsoft SharePoint](https://www.getapp.fr/software/90850/sharepoint) — 4.4/5 (5446 reviews) 3. [Notion](https://www.getapp.fr/software/132111/notion) — 4.7/5 (2772 reviews) 4. [Connecteam](https://www.getapp.fr/software/105401/connecteam) — 4.6/5 (5298 reviews) 5. [Guru](https://www.getapp.fr/software/123167/guru) — 4.8/5 (639 reviews) ## Avis ### "One of the best CMS with a useful feedback feature" — 5.0/5 > **Marjorie** | *11 février 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I've used several knowledge management software within 9 years of my career in technical writing and knowledge management. Out of all of these, livepro is my favorite for a number of reasons: 1. Ease of use - It didn't take me a long time to learn how to use it as the functionalities are pretty straightforward. 2. Feedback - With the software that I tried in the past, the company either employs email or separate software to handle the users' feedback. With livepro, this functionality is already integrated into the software. This makes feedback management a lot easier to handle. 3. Reporting - The Reports section is quite useful as well. Data extraction is simple and there are different types of information that you may download, which makes data analysis and report creation a breeze. > > **Inconvénients**: I think something that they can improve on, if possible, is to have the following 1. an option to upload a screenshot when submitting a feedback. 2. an option to add a tick box button to the articles 3. an option to generate reports on livepro users ----- ### "livepro in an excellent KMS that fits comfortably into our contact centre environment." — 5.0/5 > **Courtney** | *22 juin 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: livepro has been designed with the user in mind, CSRs in the contact centre space can locate the information they require quickly and efficiently making livepro a central feature in the delivery of a quality customer experience. The article types and styling offers the perfect blend of ready to use with total customisation and authors can easily curate and publish content especially when quick updates are required. Also, the announcement feature is excellent - its done wonders in eliminating email fatigue. > > **Inconvénients**: I would love to see more filtering options for administrators who have access to view multiple accounts/ categories. > > livepro has deliverable a number of operational benefits in the contact centres it has been implemented, notably a reduction of AHT and QA improvement. livepro can also we attributed with a reduction in training time and an increase in employee satisfaction. ----- ### "Great idea" — 3.0/5 > **Jess** | *8 août 2018* | Cabinets médicaux | Taux de recommandation : 4.0/10 > > **Avantages**: As a new employee it was a great resource for finding the correct information needed > > **Inconvénients**: could be easier to navigate............. ----- ### "Industry leading knowledge management system" — 5.0/5 > **Brent** | *30 juillet 2018* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: LivePro always put the user and customer at the centre of their business. This means new enhancements are always exciting as you see them constantly improving the system. They are always open to feedback and when you raise a good suggestion you see it almost immediately in their roadmap for development. > > **Inconvénients**: I would like to see some more reporting outputs. We can currently pull the data we want and analyse it , but it would be great if more pre canned report. > > A user friendly system that allows all customer service agents to access a single point of truth easily and in a format that helps them answer the call clearly and accurately. The benefits of this is getting someone a clear and correct answer with no impact to the customer service interaction. ----- ### "The only knowledge management platform worth looking at" — 5.0/5 > **Luke** | *12 juin 2018* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: This platform delivers answers, not knowledge articles. Easy to use, heaps of features like quizzes, announcements, decision trees and more. The WISIWIG editor takes no time to learn and within minutes you have up to date answers that have built in timers to notify you when to review them. Agent feedback that kicks off workflows so you know what you need to tweak or add. Outstanding platform. > > **Inconvénients**: Tagging knowledge can sometimes be a little annoying and an auto-categorisation and suggested tags feature would be handy > > Massive productivity gains and improved quality ----- Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/122747/livepro?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/122747/livepro) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées