--- description: livepro : qu'en pensent les utilisateurs ? Lisez les avis sur livepro, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: livepro - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Systèmes de gestion de contenu](/directory/276/content-management-system-cms/software) > [livepro](/software/122747/livepro) # livepro Canonical: https://www.getapp.fr/software/122747/livepro Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/122747/livepro?page=2) > livepro est une solution cloud de gestion des connaissances conçue pour améliorer l'expérience des clients et l'engagement du personnel. La base de connaissances peut être utilisée par tous les départements commerciaux, y compris les RH, les agents des centres d'appels et les départements de formation et configurée pour le libre-service client afin de réduire les cas d'assistance. > > Conclusion : 182 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 182 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: livepro Knowledge Management - **Pays**: Sydney, Australie - **Entreprise fondée en**: 2001 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, grec, italien, néerlandais, portugais, russe - **Pays disponibles**: Allemagne, Australie, Belgique, Canada, Danemark, Finlande, Irlande, Italie, Norvège, Nouvelle-Zélande, Pays-Bas, Pologne, Royaume-Uni, Singapour, États-Unis ## Fonctionnalités - API - Aide à la décision - Alertes mobiles - Alertes par e-mail - Alertes/Notifications - Authentification unique - Bibliothèque de contenu - Catalog Management - Champs personnalisables - Chatbot - Collecte de données multicanal - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Enquêtes et feedback - Fonction de glisser-déposer - Formulaires personnalisables - Forums en ligne - Gestion SEO - Gestion de contenu ## Intégrations (11 au total) - AI Assistant - AI Bots - ChatBot - GENESYS - Genesys Cloud CX - Microsoft Teams - NiCE CXone - Salesforce.org Nonprofit Cloud - Slack - WordPress - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Systèmes de gestion de contenu](https://www.getapp.fr/directory/276/content-management-system-cms/software) ## Catégories connexes - [Systèmes de gestion de contenu](https://www.getapp.fr/directory/276/content-management-system-cms/software) - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) - [Outils de chat avec IA](https://www.getapp.fr/directory/1647/conversational-ai-platform/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Outils collaboratifs](https://www.getapp.fr/directory/335/web-collaboration/software) ## Logiciels similaires 1. [Confluence](https://www.getapp.fr/software/90949/confluence) — 4.5/5 (3680 reviews) 2. [Microsoft SharePoint](https://www.getapp.fr/software/90850/sharepoint) — 4.4/5 (5433 reviews) 3. [Notion](https://www.getapp.fr/software/132111/notion) — 4.7/5 (2736 reviews) 4. [Guru](https://www.getapp.fr/software/123167/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.getapp.fr/software/105401/connecteam) — 4.6/5 (5203 reviews) ## Avis ### "Great software for call centres" — 5.0/5 > **Carita** | *7 août 2018* | Cabinets médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn't necessary. The ability to tailor access levels for different types of users (eg admins or end users) is also great. Ongoing support is also exceptional and also great to have access to a community of livepro admins that we all learn from and help each other out. > > **Inconvénients**: Only minor issues I've noticed because I can be pedantic - but these were all quickly resolved by the support team. My only issue is that it can be a little fussy in applying some formatting - ie depends on how the formatting was applied in the first place to text as to how it can be modified. So sometime you just need to clear the formating and re-apply it. But this is a minor issue compared with some of the other problems I've encountered on other systems. > > It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers. ----- ### "One of the best CMS with a useful feedback feature" — 5.0/5 > **Marjorie** | *11 février 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I've used several knowledge management software within 9 years of my career in technical writing and knowledge management. Out of all of these, livepro is my favorite for a number of reasons: 1. Ease of use - It didn't take me a long time to learn how to use it as the functionalities are pretty straightforward. 2. Feedback - With the software that I tried in the past, the company either employs email or separate software to handle the users' feedback. With livepro, this functionality is already integrated into the software. This makes feedback management a lot easier to handle. 3. Reporting - The Reports section is quite useful as well. Data extraction is simple and there are different types of information that you may download, which makes data analysis and report creation a breeze. > > **Inconvénients**: I think something that they can improve on, if possible, is to have the following 1. an option to upload a screenshot when submitting a feedback. 2. an option to add a tick box button to the articles 3. an option to generate reports on livepro users ----- ### "Great idea" — 3.0/5 > **Jess** | *8 août 2018* | Cabinets médicaux | Taux de recommandation : 4.0/10 > > **Avantages**: As a new employee it was a great resource for finding the correct information needed > > **Inconvénients**: could be easier to navigate............. ----- ### "livepro in an excellent KMS that fits comfortably into our contact centre environment." — 5.0/5 > **Courtney** | *22 juin 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: livepro has been designed with the user in mind, CSRs in the contact centre space can locate the information they require quickly and efficiently making livepro a central feature in the delivery of a quality customer experience. The article types and styling offers the perfect blend of ready to use with total customisation and authors can easily curate and publish content especially when quick updates are required. Also, the announcement feature is excellent - its done wonders in eliminating email fatigue. > > **Inconvénients**: I would love to see more filtering options for administrators who have access to view multiple accounts/ categories. > > livepro has deliverable a number of operational benefits in the contact centres it has been implemented, notably a reduction of AHT and QA improvement. livepro can also we attributed with a reduction in training time and an increase in employee satisfaction. ----- ### "Industry leading knowledge management system" — 5.0/5 > **Brent** | *30 juillet 2018* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: LivePro always put the user and customer at the centre of their business. This means new enhancements are always exciting as you see them constantly improving the system. They are always open to feedback and when you raise a good suggestion you see it almost immediately in their roadmap for development. > > **Inconvénients**: I would like to see some more reporting outputs. We can currently pull the data we want and analyse it , but it would be great if more pre canned report. > > A user friendly system that allows all customer service agents to access a single point of truth easily and in a format that helps them answer the call clearly and accurately. The benefits of this is getting someone a clear and correct answer with no impact to the customer service interaction. ----- Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/122747/livepro?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/122747/livepro) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées