En savoir plus sur ResNexus

ResNexus est une solution cloud de gestion immobilière qui aide les entreprises du secteur hôtelier à rationaliser les processus liés aux réservations de chambres, à l'e-mail marketing et à la gestion des clients. Les agents peuvent utiliser le calendrier intégré pour suivre les réservations mensuelles ou quotidiennes selon divers critères, comme les noms d'invités, les dates d'arrivée ou de départ, le statut des paiements, etc.

La fonctionnalité de réception de ResNexus permet aux entreprises de collecter les coordonnées des clients, les préférences en matière de chambres et les besoins alimentaires spéciaux, entre autres. Le module d'entretien ménager permet aux superviseurs d'ajouter des instructions de nettoyage et de suivre les opérations en fonction des statuts de chambre, notamment "propre", "sale" ou "rafraîchir". Les responsables et directeurs peuvent générer des rapports pour obtenir des informations à propos des taux d'occupation, des taxes, des réservations, des processus marketing, etc.

ResNexus s'intègre à plusieurs canaux marketing tiers, comme Expedia, Booking.com et Trivago. La solution permet aux utilisateurs de créer des sites web personnalisés et d'ajouter des logos de marque, des images de l'établissement, des descriptions et des avis. Afin d'aider les entreprises à stimuler la fidélisation des clients, ResNexus met en œuvre des confirmations par e-mail en temps opportun, des chèques-cadeaux, des messages de remerciement et des cartes d'anniversaire électroniques.


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ResNexus ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

À partir de

30,00 $US
mois
Prix introuvable

Prix

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

144
51

Intégrations

1
14

Simplicité d’utilisation

4,6 (378)
4,8 (113)

Rapport qualité-prix

4,6 (378)
4,9 (113)

Service client

4,7 (378)
4,9 (113)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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4,9
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RDPWin

4,0
Alternative n° 2 à ResNexus
RDPWin est un logiciel de gestion immobilière pour les hôtels, les centres de villégiature, les locations de vacances,...

Firefly Reservations

4,7
Alternative n° 3 à ResNexus
Firefly Reservations est une solution cloud de gestion des réservations conçue pour les parcs de camping-cars et les...

Restream

4,6
Alternative n° 4 à ResNexus
Restream aide les utilisateurs à diffuser le contenu (en direct ou enregistré) au public sur divers canaux de réseaux...

Avis

Note globale

4,8 /5
(378)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,6/5
Support client
4,7/5

Vous avez déjà ResNexus ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 378
Oscar
Oscar
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

An easy way to manage your hotel

Publié le 29/08/2021

It has been a Great software, I’ve been using this for over a year now and I can say that it has...

It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.

Avantages

I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.

Inconvénients

It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.

Réponse de ResNexus

Oscar,

Thank you so much for the wonderful review! We appreciate your business!

Tammy
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

My First Year with ResNexus in Review

Publié le 24/11/2020

Overall my experience with ResNexus has been nothing less then amazing. As many companies, with...

Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.

Avantages

When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous [SENSITIVE CONTENT HIDDEN] tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!

Inconvénients

Their have only been two things at this point that I have had an issue with...The first being the ability to download information from my reservation system to my Quickbooks program. Most businesses do the online Quickbooks program, and I unfortunately had bought the downloadable 2020 Professional Business version (old school) and this Quickbooks version would not allow the ResNexus reservation system to download. It as very frustrating, but luckily ResNexus has an amazing team of Support members, and one young lady spent the better part of three days researching till she figured out how we could make the download work. I still struggle with downloading a reservation now and then that includes a discount or refund. It has a bit of a hiccup, but I have learned to do a General Journal entry to correct them.

Alternatives envisagées 

Cloudbeds et Little Hotelier

Pourquoi passer à ResNexus

Because the simplicity of the program but with all the bells and whistles, and the fact that they would work with me as a complete package... building my website, building my reservation system, and set up my channel to booking.com ... [SENSITIVE CONTENT HIDDEN] was outstanding during the set up of my channel to Booking.com.

Réponse de ResNexus

Tammy,

Thanks for your feedback! We appreciate you choosing ResNexus.

Greg
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

May be great for hotels but not for RV parks and campgrounds

Publié le 27/05/2023

I spent a nightmare year with ResNexus before switching back to my previous reservation software. ...

I spent a nightmare year with ResNexus before switching back to my previous reservation software. first the import of my previous and existing reservations was done incorrectly and even after 12 months they could not figure out how to fix it. They have no good way of charging guest extra fees like parking, late checkout etc., you have to enter these fees as a retail item which screws up your retail reporting. Cancelation fees have to be added annually. Canceling a reservation would require 4 different screens before complete. The grid takes three time longer to load than my previous software system. This, while a customer is standing in front of you or on the phone. Vehicle depictions for RVs are laughable and confusing to guests. It is not possible to move only a portion of the reservation to a new site. testing capabilities cost extra and there's no way to create canned outgoing messages that you use often. for these and many more reasons, we transitioned back to our previous software provider and never looked back.

Avantages

Their website service is good with good support. The reservation software...not so much

Inconvénients

Poor customer service, if you have a problem they'll "write a ticket" then forget about you

Alternatives envisagées 

Newbook

Pourquoi choisir ResNexus 

to take advantage of third party bookings

Pourquoi passer à ResNexus

Because I believed what the sales rep told me, seems they don't really know what the capabilities of the software are and are not.

Réponse de ResNexus

Greg,

Thanks for the feedback. At ResNexus we strive to provide the best software paired with the best customer support. While not perfect, we are proud be the Highest Rated campground management software on Capterra and love serving our extensive list of campground clients. We apologize that your setup experience was atypical and that we could not resolve the issues it caused to your satisfaction. ResNexus maximizes your occupancy by showing your guests what they are looking for right from the start–your sites. Hundreds of campground properties love this benefit. In addition, we allow guests to book by specials and packages and provide a built-in POS. We help your staff save time and money by reducing the need and cost for many 3rd party integrations required by other more expensive systems. We realize that there are many campground software providers and wish you the best in your future endeavors.

Rita
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Excellent software, excellent support and customer service

Publié le 22/11/2020

Avantages

Easy to use. Daily functions are intuitive and fairly easy to deduce. For more in depth and less used features, they are always willing to answer all the "dumb" questions that I call with. Make upgrades and are responsive to suggestions. An industry leader for small to midsized bed and breakfast and other lodging properties.

Inconvénients

Set up is time consuming but that is true for any software of this nature. Price point is a bit higher than some of the other competitors. Having said that, Reznexus is one of the 2 inn managment software systems that I would even consider using for my B&B business.

Alternatives envisagées 

Little Hotelier et ThinkReservations

Pourquoi choisir ResNexus 

Needed more features and better customer service to continue. Needed to be able to sync reservation system with OTA's and this was one of the better ones for doing that. They continue to upgrade and add features and have much better customer service.

Pourquoi passer à ResNexus

Price as well as interface ability with OTA systems. Also, they seem like a "mature" company. The other 2 were more "start up" in nature and I didn't want to work with that type of company.

Réponse de ResNexus

Rita,

Thanks for leaving us a review. We appreciate your feedback.

Andrea
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Tech Support & Web Design

Publié le 17/07/2019

Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really...

Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really design a great 'feel' & lend suggestions & provide SEO to bolster up my site. However, honestly, it took several months to get my website started. I signed up last November & did not get the landing page until March. This was not the reps' fault. I understand that ResNexus was understaffed due to the high volume of other Webervations users when signed on with ResNexus. I thought I was getting a complete website, but we ended up compromising on a landing page that I mostly had to build up on my time, with the rep's guidance. And, since my slow time is in winter, I did not (& have not) really get to build the site up due to lack of time on my end. I will have to get with them this fall to revisit and improve my site.

Avantages

The RezNexus Team support. It's not about the software to me, really, as I had not a clue about how to use it. The reps were/are extremely helpful & reliable to get my questions answered in a timely manner. The booking engine is really intricate & fairly easy to navigate. The rep is very personable & knowledgeable and provided expert help & made tutorials for me when he was not able to help over the phone with the web pages. The rep provided the guidance with the booking engine set up & back office. Together, they made a steep learning curve for me much less intimidating.

Inconvénients

The software works for both myself and my guests fairly easily as far as navigation. I have experienced several web development glitches which are frustrating for both myself and for the rep. For example, he completely went the 'extra mile' to find out why we were losing my images during file transfers. The rep devised a way to have me load them to my desktop & then directly onto the webpage itself. In short, the file storage within the software had (maybe still has?) deleted my work from the image files.

Alternatives envisagées 

GoDaddy Website Builder

Pourquoi choisir ResNexus 

I needed a new website and Webervations sold out to an overseas company. ResNexus offered both a booking engine & website development & dedicated support. Also, integrated credit card processing was not something I had used but has worked out great for myself & my guests.

Pourquoi passer à ResNexus

Initially, it was because they use PayPal. But, as I got working with the rep on my website, I was really, really happy I did NOT choose GoDaddy! He is so helpful and very patient. I never feel like I am just hanging out there waiting for help (with a different tech each time). The rep provides dedicated one-on-one support. And for that, I was willing to wait a bit instead of having a substandard product.
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ResNexus - FAQ

Voici quelques-unes des questions fréquentes sur ResNexus.

Types de licences disponibles pour ResNexus :

  • À partir de : 30,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel ResNexus :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles ResNexus est disponible :

anglais

Appareils pris en charge par ResNexus :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à ResNexus :

authorize.net

Ressources d'aide disponibles pour ResNexus :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour ResNexus.