Doxy.me
Doxy.me
En savoir plus sur Doxy.me
Doxy.me est une solution cloud de télémédecine conçue pour aider les professionnels des soins de santé à diagnostiquer et à traiter les patients via vidéoconférence, communication audio ou message texte. Parmi les fonctionnalités figurent : gestion de la file d'attente des patients, notifications, partage d'écran, personnalisation à l'image de la marque, appels groupés, transferts de fichiers et capture d'images.
Les praticiens peuvent utiliser la solution pour rencontrer des patients et effectuer des consultations via des liens de salles personnalisés. Doxy.me inclut une fonctionnalité de chat en direct qui permet aux professionnels d'interagir avec les patients par message instantané pendant les appels audio ou vidéo. Les médecins peuvent personnaliser les salles d'attente virtuelles avec du texte, des images et des vidéos, tout en régulant la participation simultanée de plusieurs patients à une réunion.
Doxy.me permet aux thérapeutes de suivre l'enregistrement des patients et de gérer l'historique des réunions, en enregistrant la date, l'heure et la durée des sessions. Grâce au module analytique, les cliniques peuvent surveiller les dernières tendances en matière de traitement et identifier les opportunités d'amélioration. Les professionnels peuvent organiser des réunions entre pairs et partager l'accès aux salles, ce qui permet aux collaborateurs de réaliser la visite des patients à leur place s'ils ne sont pas disponibles eux-mêmes. Les administrateurs peuvent ajouter/supprimer des utilisateurs du compte clinique et télécharger des contenus de salle d'attente pour améliorer l'engagement des patients.
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Avis
Vous avez déjà Doxy.me ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent and efficient product
Publié le 14/02/2023
Using doxy for our telehealth program has been a critical aspect for our clinic.
Using doxy for our telehealth program has been a critical aspect for our clinic.
Avantages
Doxy is an accessible and easy to use product that allows our small clinic to use basic functions for free! I appreciate the ease for patients and providers to use the platform.
Inconvénients
It does seem that if connections are weaker, doxy does not perform as well.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Affordable and simple telehealth solution -- recommended but with a few gotchas
Publié le 17/06/2022
I've aided in selecting and deploying (Doxy and other solutions) at numerous practices.
It is a...
I've aided in selecting and deploying (Doxy and other solutions) at numerous practices.
It is a safe and recommended choice. It's simple to administrate and use.
Despite the "peer to peer" architecture it's reasonably reliable.
Please make sure your provider computers have an SSD hard drive and at least a Core i5 or similar processor.
Please make sure your practice has fast Internet, preferably fiber.
Please train your providers how to restart their Chrome browser if there is an issue access the Microphone. Always a good idea to do this 5 minutes before a telehealth call.
Avantages
#1 Doxy.me is a very affordable solution.
#2 Doxy is healthcare specific (unlike Zoom and Teams).
#3 Doxy is also very simple! It is easy to configure and centrally manage by IT, or even by a lightly practice administrator. You can do it! : ) From a central management website the admin can create providers' custom weblinks, that can be given to patients.
Inconvénients
#1 Customer support is not good. It's a chat. Historically I've waited 12 - 24 hours for a reply. Not acceptable. Not when you have providers/owners asking for clarity on issues. Doxy, if you are listening, offer an optional paid support option with a phone number. Most practices would gladly pay for US-based good quality support.
#2 Doxy uses a web browser -- ideally Chrome. It is not uncommon to need to restart chrome for better performance or if a micrphone/webcam "stops working." Make sure your computers have an SSD or M.2 hard drive --- not a mechanical hard drive. Or Chrome will be slow, and so will be Doxy!
#3 Doxy uses peer to peer technology for its video calls. This is highly disappointing. The provider's computer/device directly talks across the Internet to the patient's computer or phone. Doxy is ESPECIALLY sensitive to a good Internet connection at your practice ... and also at your patient's home or cellular network! Make sure you have fast fiber Internet or similar FAST connection for your providers. Warn them that using Doxy on their phone or at home is at the mercy of their cellular or home Internet connection. Warn them that 1/2 the time the patient's slow Internet or slow computer may cause minor glitches.
Alternatives envisagées
UpdoxPourquoi passer à Doxy.me
Updox - very good competitor and great support. I prefer Doxy's user interface, but this is worth comparing yourself RemedyConnect - Telehealth product is very good, but organization is a bit smaller Teledoc - not as good in multiple regards- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Can't get customer help to improve technical difficulties.
Publié le 22/03/2020
see above
see above
Avantages
It's easy to use. That's it at this time. nnnnnnnn
Inconvénients
I have been getting a horrible connection since about mid month. It has interfered with my ability to connect with my clients. The video freezes, the audio and video fall out of sync. I have used the troubleshooting options in the articles by other users. I have tried using a new computer and even a different internet connection. I am very disappointed because I have been paying for this monthly for well over a year and have been able to use it with no problems on a less frequent basis. Now that I need to use it daily because of the COVID - 19 Crisis, it is not working well. I cannot schedule a call for support because there are no spaces available. I have not been able to get any help. I am at the point of cancelling my service and trying something new as it is imperative that I am able to video conference with my clients. I am really hoping to get some help and support.
Réponse de Doxy.me
I am so sorry for the trouble! We are currently doing over 10 million video minutes a day right now. I'm not sure why it won't work for you. We are happy to help troubleshoot. Email support@doxy.me. We also have a very generous refund policy and will refund your payment if you are not satisfied.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Doxy.Me is a great online platform
Publié le 13/06/2024
Very positive. They are very responsive to questions and support issues. The system works well.
Very positive. They are very responsive to questions and support issues. The system works well.
Avantages
I started using Doxy.me during the pandemic when we all had to scramble quickly to move from in person to online. I've found the platform to be very easy to use for me as well as for clients.
I continue to use the free version as I am not working as much and don't need the extra features.
Inconvénients
I have no complaints other than occasionally the meeting history gets lost when the call ends abruptly (internet outages happen).
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Ease of Use
Publié le 21/03/2024
I have had a positive experience with Doxy.me, and my satisfaction increases with each new feature...
I have had a positive experience with Doxy.me, and my satisfaction increases with each new feature added.
Avantages
Doxy.me offers user-friendly features for both clinicians and clients. Clients can join online appointments quickly without downloading. The client clicks one of the specialized link provided by the clinician, enter their details, and waits for the clinician to join. This online experience mirrors waiting in a physical office; however, it is done from the comfort of staying at home. Clients who were initially hesitant about online technology found it easy and convenient, expressing surprise at its simplicity and overall positive experience.
Inconvénients
The main drawback is that sometimes I have to ask the client to log out and then log back in if the audio or camera is not functioning. However, these functions usually work fine once the client logs back into Doxy.me.
Doxy.me - FAQ
Voici quelques-unes des questions fréquentes sur Doxy.me.Q. Quels sont les types de licence disponibles pour Doxy.me ?
Types de licences disponibles pour Doxy.me :
- À partir de : 35,00 $US/mois
- Type de licence : Version gratuite, Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Doxy.me ?
Utilisateurs habituels du logiciel Doxy.me :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Doxy.me est-il disponible ?
Langues dans lesquelles Doxy.me est disponible :
anglais
Q. Doxy.me prend-il en charge les appareils mobiles ?
Appareils pris en charge par Doxy.me :
Q. Avec quelles applications Doxy.me peut-il s'intégrer ?
Applications s'intégrant à Doxy.me :
Cloudflare, Luminello, Okta, Stripe, eClinicalWorks
Q. Quelles sont les ressources d'aide disponibles pour Doxy.me ?
Ressources d'aide disponibles pour Doxy.me :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Doxy.me.
