El Dorado Utility Billing
El Dorado Utility Billing
En savoir plus sur El Dorado Utility Billing
El Dorado Utility Billing est une solution de facturation de services publics basée sur le cloud conçue pour aider les municipalités, les gestionnaires immobiliers et les fournisseurs de services mesurés au compteur à automatiser le calcul et la création des factures. Ses fonctionnalités clés comprennent le suivi de la consommation, la gestion des comptes clients et le reporting financier.
El Dorado Utility Billing comprend un module à plusieurs compteurs qui aide les propriétaires immobiliers à créer et à envoyer des factures aux résidents pour divers services communautaires tels que l'eau, le gaz et l'électricité. Les superviseurs peuvent utiliser le système de bons de travail pour attribuer des cas d'assistance de service aux techniciens par SMS, définir la priorité des travaux et suivre le statut des cas d'assistance et la progression du travail. Les clients peuvent afficher les relevés actuels et passés, planifier des paiements, soumettre des problèmes et mettre à jour les informations de facturation personnelles via un portail en libre-service.
El Dorado Utility Billing permet aux gestionnaires de compte de calculer les frais en fonction de la durée d'occupation et de suivre les paiements en souffrance. Le personnel comptable peut utiliser la solution pour archiver et suivre les données historiques des clients, récupérer des rapports, synchroniser les paiements et télécharger des relevés électroniques via le tableau de bord.
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Vous avez déjà El Dorado Utility Billing ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to use and understand, didn't take long to learn.
Publié le 09/04/2019
Avantages
I liked that it was easy to learn and I was able to start processing things quickly without much assistance from anyone else. It had many user friendly options built in and was able to utilize the programs features without any issues.
Inconvénients
I got lost a little from time to time but easy figured it out and was okay after watching a few YouTube videos.
Réponse de Creative Technologies
Thank you Jodylynne - please let us know if there is anything we can do for you.
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SLF ElDorado Software
Publié le 05/05/2022
El Dorado is a user friendly program that assists with the water/sewer billing of our company...
El Dorado is a user friendly program that assists with the water/sewer billing of our company keeping track of our expenses and receivables
Avantages
The software becomes user friendly the more it is used with the help of the great IT team that is on the ready with support
Inconvénients
Some reports are not adaptable to the information that is requested by our auditors, we then need to run many reports to retrieve the needed information
Réponse de Creative Technologies
Thank you for the review, Margaret we appreciate the feedback. Our support team takes pride in supporting our customers and we are always looking at adding new reports to make it easier to access historical data. We just released several new reports that may assist with your end of year accounting reviews.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 5.0 /10
Sandy's review
Publié le 07/10/2020
Overall I feel it is a good product, there have been issues when we have added different options...
Overall I feel it is a good product, there have been issues when we have added different options such as ACH, and most recently Radio Read, but they have all been taken care of.
Avantages
The last upgrade done to the program was wonderful. It was one little thing, you can scroll on the Account Manager screen, chose a person, then when you return to the screen it stayed in the same place. There are many options when sorting your Account Manager Screen, very handy.
Inconvénients
I feel the help screen could explain a bit better, such as, when reading a topic it tells you how to do the function but doesn't go on to explain what to do if it that doesn't work. I guess that is where customer service team comes in.
Réponse de Creative Technologies
Thank for the review Sandra, we appreciate your comments on the ability to search and sort customers in your database as well as the integration to your ACH and radio reading provider. As for the help guide we are doing custom video recordings specific to your configuration so maybe that's a better option for you them reading the manual.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Secretary
Publié le 19/03/2019
Now that I am familiar with the system I can run the program well. However, as an administrator, if...
Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.
Avantages
The options, however If I want to use them I have to upgrade after paying thousands to begin with.
Inconvénients
That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.
Réponse de Creative Technologies
Gwen we appreciate your feedback and comments. I am sure you can understand the world of technology is constantly evolving and we do everything possible to keep our software up to date with the latest security patches and feature updates. We try everything we can do to keep our cost low and competitive. Unfortunately, we have to pass on the costs for our support staff, product enhancements and security updates to our customers. The benefit is you have a system that is supported with a first class team of professionals, you have a reliable, easy to use and fully functional billing system. We will certainly be glad to train you and your staff on the operation of the software so you can rest assure we are here to help. I will have someone from our customer service team reach out to you.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Marland City Clerk/Treasurer
Publié le 07/10/2020
See the above comments I made I think that pretty well sums it all up. Overall it's a good system!
See the above comments I made I think that pretty well sums it all up. Overall it's a good system!
Avantages
Payroll I use every 2 weeks and its very user friendly I've never had any trouble entering the data with the ease of the time frame needed and accuracy.
Inconvénients
The manual ugh! To me its very hard to understand. It leaves out the important steps that have to be taken to complete the task. It's vague to the details that your supposed to understand. I had 1 month of training on El Dorado before being left to do all the duties involved in my daily job. I found it easier to make my own manual with the steps I took to complete the task. I'm still making some revisions to my notes so that when and if I'm not elected to this position in April of this year, the person coming in will at least have my manual to follow so it should be easier for them from the start.
Réponse de Creative Technologies
Hello Carol - We appreciate the high ranking on the ease of use of the software and the customer support. We can certainty help you with a customized workflow guide to help with your billing . We do try to keep the manual up to date and there is so many features and topics to cover so sometimes it's a bit overwhelming. We are always here to help so if you ever get stuck please give us a call.
El Dorado Utility Billing - FAQ
Voici quelques-unes des questions fréquentes sur El Dorado Utility Billing.Q. Quels sont les types de licence disponibles pour El Dorado Utility Billing ?
Types de licences disponibles pour El Dorado Utility Billing :
- À partir de : 1 295,00 $US/unique
- Type de licence : Version gratuite
- Version d’essai gratuite : Disponible
Q. Qui utilise El Dorado Utility Billing ?
Utilisateurs habituels du logiciel El Dorado Utility Billing :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues El Dorado Utility Billing est-il disponible ?
Langues dans lesquelles El Dorado Utility Billing est disponible :
anglais
Q. El Dorado Utility Billing prend-il en charge les appareils mobiles ?
Appareils pris en charge par El Dorado Utility Billing :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications El Dorado Utility Billing peut-il s'intégrer ?
Applications s'intégrant à El Dorado Utility Billing :
Badger, Badger Maps, Elavon, Microsoft Outlook, QuickBooks Online Advanced, Sensus BPM Online, Worldpay for Enterprise, iCheck
Q. Quelles sont les ressources d'aide disponibles pour El Dorado Utility Billing ?
Ressources d'aide disponibles pour El Dorado Utility Billing :
Service client/e-mail, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour El Dorado Utility Billing.
