Cloud-based POS system for specialty retailers
4.1/5 (40 avis)Rain Point of Sale is a cloud-based point of sale (POS) solution designed to help small to midsize independent retailers automate processes related to inventory synchronization, customer relationship management (CRM), repair tracking, and email marketing. Managers can provide role-based database access to employees to ensure regulatory compliance within the organization.
Key features of Rain Point of Sale include barcode scanning, eCommerce integration, inventory management, and payment processing. The centralized platform allows customers to register for online classes or other events and make payments in advance for reserving their spot. Teams can send notifications to clients, updating them about serviced/repaired items that are ready to be picked up. Users can generate reports based on overdue or outstanding rentals and determine penalties for late payments.
Rain Point of Sale lets enterprises send automated emails to segmented customer lists to increase engagement. Integration with QuickBooks allows businesses to manage accounting and streamline payments across pipelines.
Avantages
It is easy to use and update, so I can create and modify my own products, and add products from the integrated industry catalogs. It provides me with useful information about my customers and sales transactions, data which really helps me keep and attract new customers. I especially like the batch product update feature so I can change a group of products at a time without having to individually update each product record. I have had good customer service, especially when there was a problem with the software. I have seen my sales grow and my professional online image enhanced. The cost is reasonable for my business so far. The video training is great and absolutely necessary to understand how to use the software efficiently. I also attended training at Fall Quilt Market which was excellent and highly informative.
Inconvénients
I am disappointed that I am unable to integrate my email marketing with the website. In my opinion, The Marketing package is not as useful to online-only stores as it is to POS customers. The newsletter module is clunky and hard to work with. The email feature is useful, but since my email list is on a different service and not integrated, it is not as useful as it could be. It took awhile for my site to get up and running well, and to work out all the bugs. I had to be persistent in following up to get problems fixed and clear in my communication to be sure they understood what I was asking for.
Tech support has helped us so many times. First, they helped us figure out some of the features that we were not completely certain how to use. Then, when we encountered bugs, another quick call to Support and they had us back up and running within no time. I just wish that the program was not dependent on the internet. We’ve had a few times where the internet went out and we were not able to conduct business. This is not good, but it hasn’t happened too often, just enough to be mildly irritating.
Avantages
This program is so easy to use, even for those who are not technologically literate. While we do not use all of the features, such as the rental option, we are really happy with the program. The fact that everything is stored in the cloud helps us when we are not in the store, such as with trunk shows. The tech support has been so helpful when we experienced bugs in the software, and they were very knowledgeable of the product. I have also found the SEO option of Rain, and we intend to utilize it to its fullest extent to promote our business and get our name out there.
Inconvénients
There have been a few bugs in the software, but nothing that a quick call to support couldn’t fix. One thing that I did not like was when the internet went out. The fact that everything was based on the internet meant that we couldn’t use the cash register. This led to a loss of sales. Nothing too major, but it’s still significant. There should be a backup or a way to use the register when there is no internet connection. More traditional POS systems allow for use without internet, but for inventory reasons, something like Rain is required. Hopefully, they’ll release a version that stores a temporary backup on your system that updates the inventory once the internet is back up and running.
I'm the owner of the NAMM 2015 & 2016 Top 100 Dealer, The Acoustic Shoppe in Springfield, MO. We tried the "big guy" of our industry, and found it to be outdated and not user friendly. After a year of attempting to get it up and running, we started looking for an alternative when we ran across RAIN POS. It feels like navigating a website through your browser so it was easy to learn. Within a little over one month we had our website built, products in our system, and were live with running transactions.
I love that everything in in the cloud, so I can run sales in my parking lot, at festivals, trade shows, etc., or just access reports anywhere from my phone. Putting items on our website is just a button clicked, and inventory is shared online and locally so if I sell online, it's taken out of stock in my local system, and vise versa.
So far customer support has been great to work with. We have run across a few minor bugs in the day to day use, but they are pretty quick at getting it straightened out. I'm sure it doesn't have all the depth of that other system, but I'm able to use it and they are adding features very quickly. We don't do rentals right now, so I can't say how well that part works. We do a lot of repairs, some sent off site, and the work order module works great for keeping up to date with the repair status. We're waiting on the Lessons module that we here is in the works, and a better way to handle consignments and trades.
So far we are very happy with RAIN POS and our interactions with customer support. I highly recommend.
Avantages
Ease of use, and integration with our e-commerce site.
Inconvénients
There are a few features that I'm waiting on that will tailor the system more for the music industry.
Avantages
Rain has tons of features, and for a music store that sells, rents, and repairs instruments, and also does lessons, there are a lot of things we need software for. With Rain, we can do most of it in one place, whereas in the past, we've had to have a system for this, something different for this, and something different for that also. It's a huge time saver and much less confusing to be able to do everything we need to do in one place. And the website is clean and easy to customize. Customer service is super easy to get in touch with and great to work with.
Inconvénients
There are still a few bugs in this software. While the customer support guys are good about listening and working on fixes, there are still some small annoying things. For instance, when you delete a product from the Categories page, it does not direct you back to the Categories page, but rather the Products page. There's also not an easy way to move products into different categories in bulk. You either have to open each product manually, or you have to export the info to a spreadsheet.
Using this system allows you to provide a customer experience on par with, or even better than, what is expected from a successful business in the 21st.
Avantages
Feature laden! and they are still developing more music store specific features! One customer data base, one inventory database. Integrated POS system, integrated Wed Store, integrated repairs system. Then add on: integrated short term rentals, rent to own with auto pay, layaway, email marketing abilities, gift card ability, coupon ability, push products to Reverb ability, create and save quotes under a customer name, track store account balances and apply to transactions, purchasing lists by vendor populated with qty triggered items and with and easy receiving and item costs updating.
Outstandingly responsive customer service!
Inconvénients
Still waiting on the private lesson feature =( But it is in development and it sounds like it will be finished Spring of 2018. Would be great to see invoicing against a quote so I could do school business with schools requiring a PO number on an invoice for payment.
Contact Rain Retail Software for pricing details.
Voici quelques-unes des questions fréquentes sur Rain Point of Sale.
Types de licences disponibles pour Rain Point of Sale :
Type de licence: Abonnement
version d'essai gratuite: Non disponible
Contact Rain Retail Software for pricing details.
Fonctionnalités du logiciel Rain Point of Sale :
Utilisateurs habituels du logiciel Rain Point of Sale :
Entreprises de taille moyenne, PME
Langues dans lesquelles Rain Point of Sale est disponible :
anglais
Types de licences disponibles pour Rain Point of Sale:
Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par Rain Point of Sale.
Applications s'intégrant à Rain Point of Sale :
QuickBooks, REAL
Ressources d'aide disponibles pour Rain Point of Sale :
FAQ, Support en ligne, Support téléphonique
It was easy to use