Shopmonkey

4,7 (238)
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Logiciel cloud de gestion d'atelier de réparation de voitures

En savoir plus sur Shopmonkey

Shopmonkey est une solution cloud de réparation automobile conçue pour aider les entreprises du secteur automobile à gérer leurs processus grâce à des outils de planification des rendez-vous, de facturation, de messagerie, de reporting et d'inspection numérique des véhicules. Elle permet aux utilisateurs de suivre l'inventaire, de mettre à jour les statuts des commandes et de contacter les fournisseurs pour acheter des pièces automobiles manquantes.

Les principales fonctionnalités de Shopmonkey comprennent la planification de la maintenance, la gestion du temps des techniciens, l'intégration du CRM, les devis, la facturation et la gestion des ordres de travail. Les équipes peuvent afficher les détails de paiement des clients et générer des résumés des factures pour calculer les frais impayés. L'intégration du calendrier permet aux ateliers de réparation automobile de suivre les rendez-vous, améliorant ainsi l'efficacité des effectifs. De plus, cette solution intègre des modèles personnalisables à diverses fins, telles que la messagerie, la documentation d'inspection et les réponses prédéfinies.

Shopmonkey informe automatiquement les utilisateurs sur les autorisations de travail, les confirmations de rendez-vous, les paiements de factures, etc. La plateforme s'intègre également à diverses applications tierces, notamment QuickBooks, PartsTech, Motor et Carfax.


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Shopmonkey ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Shopmonkey

4,7 (238)
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À partir de

199,00 $US
année
24,00 €
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Fonctionnalités

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Intégrations

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

4,7 /5
(238)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,7/5
Support client
4,8/5

Vous avez déjà Shopmonkey ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 238
Tinamarie
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Super Satisfied

Publié le 13/12/2019

I feel so much more organized and that I am communicating with my customer properly.

I feel so much more organized and that I am communicating with my customer properly.

Avantages

Ease of use, I love that it transfers to Quickbooks, I can send estimates and invoices to my customers via email and text, and I like the different views so I can get an overall idea of going on in the shop at anytime. The other thing I love is the pricing matrix...this makes it so easy to charge what I need to without having to do any calculations on each ticket.

Inconvénients

I wouldn't say I don't like anything...but I would like to see this tool allow me to send out emails to all my customers, invites and promotions. I would also like to see an application for the tool so that my guys can time in easier.

Jonathan
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Shopmonkey Embraces Modern Customer Service Standards

Publié le 14/08/2020

Love it! Can't stop talking about it. My wife and kids like it because I come home less stressed...

Love it! Can't stop talking about it. My wife and kids like it because I come home less stressed and exhausted, and earlier in the evening than before. They get to see me more, and have more of me when I am there because my workplace experience is so much better. Thank you Shopmonkey!

Avantages

This is a tough one, but probably the feature I like most is the transparent, simple, clean, and professional way Shopmonkey allows you to communicate with your customers. Their system saves us time in communication, which means we can communicate better, more often, and still in less time than traditional ways of picking up a phone. Customers like being kept in the loop more, which means they call in less and feel more cared for. All in all, our customers are thrilled with the new software, and our shop office has never been more calm and available for them.

Inconvénients

It has its fair number of glitches, but even then the development team is on it, and issues I raise flags about get addressed right away. This software is rapidly improving, so this doesn't bother me.

Alternatives envisagées 

Mobile Manager Pro

Pourquoi choisir Shopmonkey 

Because who wants to use a dinosaur when they could use a high-performance supercar. Not even an exaggeration.

Pourquoi passer à Shopmonkey

Because Shopmonkey isn't an add-on and their customer service is A+. When you are using a dinosaur, you don't want to improve your experience by mounting a smaller dinosaur and having the smaller dinosaur ride the bigger older dinosaur.
Amy
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Mixed reviews

Publié le 09/06/2023

It has really made things easier for our shop. Being able to start quote/estimates and carry them...

It has really made things easier for our shop. Being able to start quote/estimates and carry them through all the way to the finished invoice is great. I love the appointment reminders and how easy it is to send estimates and invoices as well as get authorization for services.

Avantages

Firstly, they have be best customer service. Any time I needed help with anything, they were quick to respond and if they didn't have the answer they got it for me right away. Professional looking invoices that are easy to read for customers. Search functions are great. They let you look up almost anything with a few key strokes.

Inconvénients

The price is the tough to swallow. We are a Canadian company being billed in American dollars. The exchange is killing us and making it even more expensive. The system is still really slow. I know they are working on fixes for it but some days it is so slow we can't use it. Labor rates, procedures and general vehicle information specs and other information isn't as great as they let on. There needs to be an easier function for that.

Alternatives envisagées 

AMS Protractor

Pourquoi choisir Shopmonkey 

Needed more functions that were associated with the automotive industry.

Logiciel antérieur 

QuickBooks Desktop Enterprise

Pourquoi passer à Shopmonkey

Easy of use. Up to date looking interface. Had almost all of the functions we were looking for.
Charles
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Great customer service

Publié le 13/06/2020

Avantages

Customer service, hands down. The software is relatively problem free but should you need help finding a feature or even adding one that wasn't there before this company is super responsive. Quick, accurate responses that save you time and money.

Practical use is good, the ability to add canned services for commonly sold packages is great. They've recently added the ability to move line items between and within services - sounds small but anything that helps provide more clear communication w/customer is great and the SMS feature, with pictures, is great for that.

Inconvénients

Like most automotive packages some tie in's don't work well - carfax (separate product that SM integrates with) has plenty of problems but that's the carfax product not SM. Same with the parts/labor lookup.
Invoicing and reporting are not as feature rich as other platforms. Things like "sales tax" reports should be integrated into any invoicing package but SM does not handle tax well.

Corey
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

CARS

Publié le 29/12/2020

Any time I have had problems with the program, (and other business problems), Shopmonkey has been...

Any time I have had problems with the program, (and other business problems), Shopmonkey has been there to help either online and in many cases over the phone. They are always very helpful and I think they truly see us as a customer rather than just another number. They have done a great job of making us feel like part of their distant family (since they are on the west coast and we are in the mid west). ShopMonkey has earned my business, and as long as I can get through this pandemic and keep my shop open ShopMonkey will continue to be a part of it. Thank you everyone at Shopmonkey, and thanks for recognizing we are people just like you!

Avantages

I like the ease of using the electronic repair orders and how it is linked right to my quickbooks and I can transfer the data to quikbooks in 1 simple click. Access to Recall, carfax, repair history, and other info, I don't use the feature at this time but the ability to link with suppliers and do so all through my program.

Inconvénients

I have some trouble finding so things that I don't use alot being a small shop some of the features are a little more than I need, and I think the labor guide times are off a bit as I've compared them several time with another program, overall I plan to keep ShopMonkey as my preffered shop program because for the most part is is very simple and it is almost an all-in-one program

Alternatives envisagées 

ALLDATA

Pourquoi passer à Shopmonkey

Because they offered multiple features in 1 product that simplifies lots of my work. Giving me more time to focus on vehicle repair and less office time.
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Shopmonkey - FAQ

Voici quelques-unes des questions fréquentes sur Shopmonkey.

Types de licences disponibles pour Shopmonkey :

  • À partir de : 199,00 $US/année
  • Type de licence : Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel Shopmonkey :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Shopmonkey est disponible :

anglais

Appareils pris en charge par Shopmonkey :

iPhone (mobile), iPad (mobile)

Applications s'intégrant à Shopmonkey :

Epicor, Nexpart eCommerce, PartsTech, QuickBooks Online, QuickBooks Online Advanced

Ressources d'aide disponibles pour Shopmonkey :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Shopmonkey.