En savoir plus sur Shopmonkey

Shopmonkey est une solution cloud de réparation automobile conçue pour aider les entreprises du secteur automobile à gérer leurs processus grâce à des outils de planification des rendez-vous, de facturation, de messagerie, de reporting et d'inspection numérique des véhicules. Elle permet aux utilisateurs de suivre l'inventaire, de mettre à jour les statuts des commandes et de contacter les fournisseurs pour acheter des pièces automobiles manquantes.

Les principales fonctionnalités de Shopmonkey comprennent la planification de la maintenance, la gestion du temps des techniciens, l'intégration du CRM, les devis, la facturation et la gestion des ordres de travail. Les équipes peuvent afficher les détails de paiement des clients et générer des résumés des factures pour calculer les frais impayés. L'intégration du calendrier permet aux ateliers de réparation automobile de suivre les rendez-vous, améliorant ainsi l'efficacité des effectifs. De plus, cette solution intègre des modèles personnalisables à diverses fins, telles que la messagerie, la documentation d'inspection et les réponses prédéfinies.

Shopmonkey informe automatiquement les utilisateurs sur les autorisations de travail, les confirmations de rendez-vous, les paiements de factures, etc. La plateforme s'intègre également à diverses applications tierces, notamment QuickBooks, PartsTech, Motor et Carfax.

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

États-Unis, Canada

Langues

anglais

Images

Shopmonkey workflow automation screenshot
Shopmonkey dashboard screenshot
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Vidéo de Shopmonkey
Vidéo de Shopmonkey
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Capture d'écran pour Shopmonkey : Shopmonkey workflow automation screenshot Capture d'écran pour Shopmonkey : Shopmonkey dashboard screenshot

Fonctionnalités

Nombre total de fonctionnalités pour Shopmonkey : 56

  • Alertes par e-mail
  • Analyse en temps réel
  • Approbation des commandes
  • Autorisations basées sur les rôles
  • Calendriers d'équipe
  • Confirmation des commandes
  • Contrôle d'accès
  • Facturation
  • Gestion des autorisations
  • Gestion des calendriers
  • Gestion des commandes
  • Gestion des devis
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des utilisateurs
  • Importation de données
  • Importation et exportation de données
  • Intégration QuickBooks
  • Invitations et rappels par e-mail
  • Modèles d'e-mails
  • Notifications automatiques
  • Notifications en temps réel
  • Notifications par e-mail
  • Optimisation des stocks
  • Paiements électroniques
  • Planification automatisée
  • Planification de la maintenance
  • Planification des tâches
  • Profilage de clients
  • Programmation des tâches
  • Rappels
  • Rapports ad hoc
  • Rapports d'état
  • Rapports de suivi
  • Rapports de synthèse
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports personnalisables
  • Rapports planifiés
  • Rapports sur les coûts de main-d'œuvre
  • Rapports sur les ventes
  • Saisie de commande
  • Sauvegarde automatique
  • Stockage sécurisé des données
  • Suivi de l'inventaire
  • Suivi des activités
  • Suivi des commandes
  • Suivi des e-mails
  • Suivi des tâches
  • Synchronisation de données
  • Tableau de bord d'activités
  • Traitement des commandes
  • Traitement des factures
  • VMI (vendor managed inventory)

Alternatives

Workshop Software

4
Alternative n° 1 à Shopmonkey
Un logiciel de gestion d'ateliers de réparation automobile simple à utiliser, simple à configurer et riche en...

Tekmetric

4,9
Alternative n° 2 à Shopmonkey
Tekmetric est une solution web de réparation automobile pour les petites et moyennes entreprises qui s'occupe de la...

AutoRepair Cloud

4,7
Alternative n° 3 à Shopmonkey
AutoRepair Cloud is an automobile repair management software that helps businesses handle operations related to...

Shop Methods

5
Alternative n° 4 à Shopmonkey
Shop Methods est une suite de solutions automobiles basée sur le cloud pour les petites entreprises qui aide à...

Avis

Note globale

4,9 /5
(125)
Rapport qualité-prix
4,9/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,9/5
Support client
5/5

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Afficher 5 avis sur 125
Micah P.
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fantastic software!

Publié le 10/01/2020

Avantages

Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.

Inconvénients

I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.

Jimmy G.
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I'm very impressed!

Publié le 02/11/2020

The chat feature on Shopmonkey allows me to easily reach out the their friendly staff. Not only are...

The chat feature on Shopmonkey allows me to easily reach out the their friendly staff. Not only are they all very knowledgeable about their product, but they answer very quickly (during the week) and if they don't know something, they figure it out in a very timely manner. It's felt really great having such a supportive staff that can answer any question I have right away. They often give screenshots and videos to help me learn how to do things myself. In addition to all that, they all seem to be such down to earth people who really care about me and my business. It seriously feels like they are part of my team. Thanks Shopmonkey!

Avantages

I love how easy it's been to implement this software in my van conversion company and how user friendly it's been to learn and use in daily practice. There are so many features and more coming. One of the other features that I really like is how the messaging functions work. When I create an estimate, it allows the customer to see it, approve it and pay for the work right then and there. Shopmonkey also sends out reminders a day before their appointment which is so nice and handy. It feels very professional.

Inconvénients

I use Purchase Orders a lot. This is probably the only area of improvement I see so far. After a PO is created, I have to save it, print it as a PDF and then attach it to an email to send it to the vendor. Being able to save and send it directly to the vendor would make it much easier but it's being implemented soon.

The other thing is that there is no good way to sync SM to Google Calendar. This is also in the works and should be implemented soon.

These are the ONLY reasons I didn't give this 5 stars across the board.

Corey C.
Note globale
  • Secteur d'activité: Transport routier/ferroviaire
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

CARS

Publié le 29/12/2020

Any time I have had problems with the program, (and other business problems), Shopmonkey has been...

Any time I have had problems with the program, (and other business problems), Shopmonkey has been there to help either online and in many cases over the phone. They are always very helpful and I think they truly see us as a customer rather than just another number. They have done a great job of making us feel like part of their distant family (since they are on the west coast and we are in the mid west). ShopMonkey has earned my business, and as long as I can get through this pandemic and keep my shop open ShopMonkey will continue to be a part of it. Thank you everyone at Shopmonkey, and thanks for recognizing we are people just like you!

Avantages

I like the ease of using the electronic repair orders and how it is linked right to my quickbooks and I can transfer the data to quikbooks in 1 simple click. Access to Recall, carfax, repair history, and other info, I don't use the feature at this time but the ability to link with suppliers and do so all through my program.

Inconvénients

I have some trouble finding so things that I don't use alot being a small shop some of the features are a little more than I need, and I think the labor guide times are off a bit as I've compared them several time with another program, overall I plan to keep ShopMonkey as my preffered shop program because for the most part is is very simple and it is almost an all-in-one program

Brayden S.
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Why i switched to Shop-Ware

Publié le 08/01/2021

It was great to start out with, but for the price and the features usable its not work it....

It was great to start out with, but for the price and the features usable its not work it. Shop-ware is way better built out for just a little bit more. No feature talks with the entire software so you find yourself repeating the same thing on multiple pages to keep information the same across the platform.

Avantages

its pretty and almost there. It looks better than it is. The customer support is great and very responsive. It got us out of Mitchell 1. Its hard to write Pros because everything I like about SM has a flaw that pushed us away from it.

Inconvénients

* YOUR INFORMATION WILL NOT TRANSFER TO OTHER MANAGEMENT SOFTWARES!*
Id like to see feature role out that are complete and note just 50% there. Every new feature i see are half baked. Nothing talks to each other in the software. Its pretty, but not functional for anyone looking to improve workflow; every step requires 6 more steps to ensure everything is working together as it should, but that usually requires alot of cut and paste and work arounds. In particular the new tech view is awful! As an admit i cant complete things, see progress without diving into the tech view. Why this was a priority over a service manager being able to see a snapshop view in the workflow of how far along a job is baffles me. Its like the staff here has never worked in a shop before or managed one. The priority needs to switch to management and workflow speed. SM makes things take so long because it has to done several times so that information is congruent throughout the software.

Joe S.
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gret Value, Awesome Tech Support!

Publié le 20/11/2020

I'm super satisfied and I recommend this software in lots of the auto technician forums that I'm a...

I'm super satisfied and I recommend this software in lots of the auto technician forums that I'm a part of.

Avantages

It's just really set upwell to run an automotive shop. It's easy to change the parts markup for special customers, (special in a god way or a bad way). The discount feature is great. the ability to find things by whatever you can remember about the job, customer, or vehicle is great. The layout of the program is very straightforward and you can teach someone to be an expert in the program in two repair orders. If they have a question and i am busy they can just click the help button and either watch a video or ask the super friendly and helpful people in tech support.
The tech support team goes above and beyond to help you. even climbing onto the RO and working with you. Honestly I've had to use tech support a few times and that's the best support I've had on any product. the software is constantly getting improved also. I really do 99% of the Ro's with no tech support because the software is so easy to use and it really speeds up my ability to get my work done quickly and get back into the shop.
My customers absolutely love it. The estimate procedures are great. I feel more covered because the customers approve the job and send me the authorizations. Many of them go ahead and pay for the job when they get the estimate. (You can turn that feature off also.) I like it so I leave it on. the rates that I'm charged for the customer to pay online is very close to the rate that I would pay if they were in the office.

Inconvénients

Really not a lot to dislike with ShopMonkey.

Afficher 5 avis sur 125 Lire tous les avis

Shopmonkey - FAQ

Voici quelques-unes des questions fréquentes sur Shopmonkey.

Types de licences disponibles pour Shopmonkey :

  • À partir de: 99,00 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

Nous n'avons pas d'informations sur les fonctionnalités de Shopmonkey.

Utilisateurs habituels du logiciel Shopmonkey :

PME, Grandes entreprises, Entreprises de taille moyenne

Langues dans lesquelles Shopmonkey est disponible :

anglais

Nous n'avons pas d'informations sur les appareils pris en charge par Shopmonkey.

Applications s'intégrant à Shopmonkey :

QuickBooks Online, QuickBooks Online Advanced

Ressources d'aide disponibles pour Shopmonkey :

Support téléphonique, Support en ligne, FAQ

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Shopmonkey.