Tekmetric

Solution de réparation automobile avec traitement des factures et des ordres de travail

En savoir plus sur Tekmetric

Tekmetric est une solution web de réparation automobile pour les petites et moyennes entreprises qui s'occupe de la gestion des flux de travail, de la facturation, du reporting de vente, de plusieurs ateliers, des estimations pour les réparations, etc. Le composant de gestion de projet et de flux de travail du système permet aux responsables de créer des travaux prédéfinis qui peuvent être personnalisés et répétés pour correspondre aux ordres de travail. De plus, la solution est fournie avec une base de données client qui permet aux ateliers d'afficher les ordres de réparation passés, les coordonnées, les données relatives aux véhicules et les interactions documentées. Comme la base de données client, la fonctionnalité de profil des employés permet aux responsables de visualiser la progression d'un ordre de travail, d'évaluer les compétences des employés, de suivre les heures facturables et de déterminer qui peut afficher des informations confidentielles. Les employés ont également la possibilité de consulter le calendrier d'un atelier et de planifier les rendez-vous des clients en fonction de la disponibilité.

Tekmetric s'accompagne d'un système d'approbation des factures qui permet aux responsables de superviser et d'autoriser les factures pour les coûts de main-d'œuvre, les pièces de rechange et les frais supplémentaires. De plus, la solution est fournie avec une fonctionnalité de messagerie qui permet aux magasins de livrer des ordres de réparation, des devis et des factures directement par SMS ou par e-mail. Le système peut également gérer plusieurs ateliers de réparation à partir d'un emplacement centralisé tout en offrant des tarifs personnalisables pour les ateliers individuels en fonction des taux de main-d'œuvre modifiés, des taxes d'État et des tarifs de réparation.

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

États-Unis, Canada

Langues

anglais

Images

Know where the money is coming from and how much profit is being made.
Use videos and photos to communicate with customers about their vehicles.
Request and track job approvals in a quick and easy way.
Know when parts arrive or get picked up.
Understand the history of each customer so you can give them a tailored experience.
Send and track invoices to get paid fast.
En voir 7 de plus
Vidéo de Tekmetric
Vidéo de Tekmetric
Vidéo de Tekmetric
Capture d'écran pour Tekmetric : Know where the money is coming from and how much profit is being made. Capture d'écran pour Tekmetric : Use videos and photos to communicate with customers about their vehicles. Capture d'écran pour Tekmetric : Request and track job approvals in a quick and easy way. Capture d'écran pour Tekmetric : Know when parts arrive or get picked up. Capture d'écran pour Tekmetric : Understand the history of each customer so you can give them a tailored experience. Capture d'écran pour Tekmetric : Send and track invoices to get paid fast.

Fonctionnalités

Nombre total de fonctionnalités pour Tekmetric : 53

  • API
  • Alertes et remontée des problèmes
  • Alertes mobiles
  • Base de données de clients
  • Confirmation des commandes
  • Emplacements multiples
  • Estimation
  • Facturation
  • Gestion des achats
  • Gestion des bons de commande
  • Gestion des commandes
  • Gestion des devis
  • Gestion des documents
  • Gestion des employés
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des fournisseurs
  • Gestion des impressions
  • Gestion des inspections
  • Gestion des ordres de travail
  • Gestion des remises
  • Gestion des rendez-vous
  • Gestion des retours
  • Gestion des stocks
  • Historique des clients
  • Intégration CRM
  • Intégration QuickBooks
  • Intégration comptable
  • Intégration de tiers
  • Intégration des SMS
  • Invitations et rappels par e-mail
  • Notifications automatiques
  • Optimisation des stocks
  • Planification de la maintenance
  • Point de vente
  • Pointeuse
  • Profils personnalisés
  • Rapports d'état
  • Rapports de suivi
  • Rapports de synthèse
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports sur les ventes
  • Réapprovisionnement
  • Saisie de commande
  • Suivi de l'inventaire
  • Suivi des activités
  • Suivi des réparations
  • Suivi des tâches
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • Traitement des factures
  • Tâches récurrentes

Alternatives

Workshop Software

4
Alternative n° 1 à Tekmetric
Un logiciel de gestion d'ateliers de réparation automobile simple à utiliser, simple à configurer et riche en...

AutoRepair Cloud

4,7
Alternative n° 2 à Tekmetric
AutoRepair Cloud is an automobile repair management software that helps businesses handle operations related to...

Shopmonkey

4,9
Alternative n° 3 à Tekmetric
Shopmonkey est une solution cloud de réparation automobile conçue pour aider les entreprises à gérer leurs processus...

AutoShop

4,7
Alternative n° 4 à Tekmetric
AutoShop aide les entreprises à rationaliser les processus de suivi des véhicules, de gestion des réparations, de...

Avis

Note globale

4,9 /5
(37)
Rapport qualité-prix
4,9/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,9/5
Support client
5/5

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Afficher 5 avis sur 37
Christian B.
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fantastic Automotive Shop Management System

Publié le 30/07/2019

Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love...

Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love it. It's easier to present estimates and easier for them to review and approve recommended work. The business reporting is easy to use and Tekmetric is steady adding information to the available reports.
If you're looking for automotive SMS, then I recommend you stop looking and start using Tekmetric.

Avantages

Tekmetric works. Very intuitive, so even the most UN-computer savvy person can easily learn to use it.
Cloud based SMS means that I can access from anywhere and this allows me to serve my customers even better.
Built in texting and electronic approvals allow us to communicate with customers without having to wait until they can actually talk on their phone.
Digital inspections make it possible to show customers exactly what we see without them having to be at the shop.
The entire process from checking a car in to getting it back to the customer is streamlined, simplified AND customer friendly.
Complete reporting gives us the information we need to effectively manage the business.
Tekmetric has integration with most parts vendors, and other automotive service providers. If they aren't, they'll gladly work to make happen.

Inconvénients

There are just a few features from previous SMS that I really want. BUT the Tekmetric team has already added some of those and is working to build the others in. So the cons are pretty much temporary.

Réponse de Tekmetric

Christian, it's always a pleasure working with you and your dad.

Chris C.
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing We Based Auto Shop Management Software

Publié le 06/10/2020

Tekmetric has been leaps and bounds better than our prior SMS. Their team is always responsive and...

Tekmetric has been leaps and bounds better than our prior SMS. Their team is always responsive and helpful. I would absolutely recommend them to anyone looking for a new SMS.

Avantages

Tekmetric is an intuitive, web based SMS. It isn't on a database at your location and you don't need a stand alone program. It works on Windows as well as Mac. All you need is a web browser. Don't let that fool you into thinking that Tekmetric is a small program. It is a fully fleshed out, top tier service management software. This is bleeding edge technology for the automotive aftermarket. The fact that it's browser based means that it is regularly updated and optimized, usually once ever 2-4 weeks.

Inconvénients

The inventory management function and appointment scheduling suite could use a little work. They seem to continually improve this aspect so I'm certain that one day it will be flawless.

Réponse de Tekmetric

Chris, thank you! We're ecstatic you switched over to Tekmetric, and we look forward to improving and providing for your shop

Maricela V.
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Lacks MANY basic features

Publié le 30/09/2020

Customer service is on point in getting back to you but 4/5 request they just tell you they do not...

Customer service is on point in getting back to you but 4/5 request they just tell you they do not have the feature and they are working on it. Their board is filled with tons of basic request done by current customers

Avantages

Each repair order comes up with that vehicle's specific specs from what oil filter, wiper to wheel torque.

Inconvénients

Lacks MANY MANY basic features, i.e., old employees have to be deleted (losing old employee's address, phone number, hire & term date. Cannot post a credit for a customer. Cannot require email addresses be collected. No report to see specifically from what time to what time a technician worked on a vehicle. These are only a few of MANY!

Réponse de Tekmetric

Maricela, thank you for the review! We live for the feedback and can't wait to win your shop back. We will continue to improve our features and build out a software you can seamlessly use.

Eric M.
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Tekmetric descended and extended a hand of mercy

Publié le 20/02/2020

Overall it's been awesome, great support, setup and user experience.

Overall it's been awesome, great support, setup and user experience.

Avantages

As you enter the address into your World Wide Web browser you will be taken to a magical destination. You click upon your shop and a flood of information is displayed in front of you. Yet you do not tremble as the interface in front of you looks clean, organized and somehow very familiar. A calmness settles into your mind as you navigate. A technician logs into their own internet based device to find only their work in front of them, ready for their day. As the morning hours burn away you are notified of an inspection completed, your heart skips. Whatever could they have discovered? You gaze upon the findings with notes and pictures without you having to leave the comfort of you're fine, yet uncomfortable chair and/or stool. You create an estimate of work to send to the unsuspecting customer, full of pictures, notes and explanations which you gleefully click send. The inspection and estimate fly through some magical airspace to land on the customer cellular device. Once the prospective customer investigates their delightful treat that has appeared on their phone, they will be overwhelmed in amazement. Such a thing exists in the automotive world?! How can this be? I can see exactly what the super powered technician sees? They even bestowed the god-like power to accept or decline the repairs at the touch of button? The customer clicks the button with confidence and no doubt in their mind they have made a sound choice for repairs upon their trusted metal companion.

Inconvénients

A better inventory management system that creates orders and can send them would be great. I'd also love to see a scheduler that has a by the tech option. Videos on the inspections would be sweet too.

Réponse de Tekmetric

Wow & wow! Eric, thank you for your kind words and AMAZING storytelling. We're ecstatic you switched over to Tekmetric. We'll continue to improve and provide for your shop.

Terrie W.
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Simply the BEST!

Publié le 27/01/2020

I have been extremely satisfied with Tekmetric since day one. Data migration from my old software...

I have been extremely satisfied with Tekmetric since day one. Data migration from my old software was fast, the learning curve for my staff was painless, and customer support is immediate. My clients appreciate being able to review, approve or decline jobs via text/email and see pictures of inspections and worn parts. Being cloud based has significantly decreased the amount of time spent on the phone with clients and vendors; our phone calls are much more productive and my staff is more efficient. I can manage my shop without physically being at the shop! If I run into a client at the grocery store, I can now intelligently discuss their car's history, explain needed repairs, schedule appointments or order parts. I can review workflow and analyze shop performance from anywhere I happen to be.

Avantages

My favorite thing about Tekmetric is their responsiveness to user suggestions. They truly listen to the needs of their clients and quickly adapt to new industry trends.

Inconvénients

I wish I had joined Tekmetric sooner. Switching software is always hard. While no software is perfect, Tekmetric has proven to be a solid product for today and the leader of the pack for the future.

Réponse de Tekmetric

Terrie, thank you! We're so happy to hear you are enjoying Tekmetric. Please continue to reach out whenever you need assistance, and we'll continue to provide for your shop.

Afficher 5 avis sur 37 Lire tous les avis

Tekmetric - FAQ

Voici quelques-unes des questions fréquentes sur Tekmetric.

Types de licences disponibles pour Tekmetric :

  • Type de licence: Abonnement
  • Essai gratuit: Non disponible

Nous n'avons pas d'informations sur les fonctionnalités de Tekmetric.

Utilisateurs habituels du logiciel Tekmetric :

PME, Grandes entreprises, Entreprises de taille moyenne

Langues dans lesquelles Tekmetric est disponible :

anglais

Nous n'avons pas d'informations sur les appareils pris en charge par Tekmetric.

Applications s'intégrant à Tekmetric :

Broadly, Flock, Podium, QuickBooks Online Advanced, Slack

Ressources d'aide disponibles pour Tekmetric :

Support téléphonique, FAQ, Forum, Base de connaissances, Support en ligne, Tutoriels vidéo

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Tekmetric.