Scout

4,8 (89)
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Solution pour promenade de chiens et garde d'animaux domestiques

En savoir plus sur Scout

Scout est une solution cloud conçue pour aider les entreprises de gardiennage d'animaux de compagnie et de promenade de chiens à planifier leurs rendez-vous et à gérer leur facturation. Les fonctionnalités clés incluent la mise en avant personnalisée de la marque, le suivi des emplacements et du temps, la gestion des documents, les évaluations de performance des employés, la génération de leads et les notifications.

L'application aide les gardiens d'animaux à gérer plusieurs profils d'animaux de compagnie, à suivre la progression des tâches et à capturer des photos à l'arrivée et au départ. Les responsables peuvent utiliser cette solution pour créer des factures personnalisées, automatiser les processus de paiement pour différents modes et générer des factures. Scout est livré avec une fonctionnalité de coffre-fort qui permet aux membres du personnel d'archiver et de partager des dossiers de vaccination avec les propriétaires par le biais d'un lien sur lequel il est possible de cliquer.

Scout s'intègre à des applications de calendrier tierces telles qu'iCal, Google Calendar, Outlook et autres. La plateforme permet aux propriétaires d'animaux de compagnie de créer des biographies et de fournir aux gardiens des informations telles que le comportement de l'animal, sa routine, l'heure à laquelle il est nourri et les médicaments qu'il prend. Les clients peuvent utiliser l'application mobile pour planifier/annuler des services, ainsi que pour recevoir des informations sur les activités via des bulletins électroniques à la fin de la visite.


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Scout ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Scout

4,8 (89)
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À partir de

25,00 $US
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Prix

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Fonctionnalités

25
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Intégrations

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Simplicité d’utilisation

4,9 (89)
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Rapport qualité-prix

4,8 (89)
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Service client

4,9 (89)
4,2 (10 277)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

4,8 /5
(89)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,9/5
Support client
4,9/5

Vous avez déjà Scout ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 89
Esteban
Esteban
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Experience with SCOUT is amazing. Everything from email replies to their software is exceptiona...

Publié le 16/04/2018

Saves me a ton of time, I am able to compete with big businesses, and customers love it

Saves me a ton of time, I am able to compete with big businesses, and customers love it

Avantages

Looks great, very modern, and easy to use. It keeps getting better and better with time. I tried many others and no one matched SCOUT.

Réponse de Scout

Thanks for the sparkling review, Esteban!

I appreciate you recognizing our commitment to continually updating the software with new features. We hope you like our next release!

Melissa
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I love this app, and so do my clients!

Publié le 28/03/2019

Scout has solved all of my organizational/scheduling problems, and has also entirely managed my...

Scout has solved all of my organizational/scheduling problems, and has also entirely managed my billing for me, and for these two reasons alone I'm really thrilled with the software and plan to continue using it indefinitely. The added benefit of being able to keep my clients updated about their services in real time is the icing on the cake! Being able to communicate with clients in this way has also really cut down on the amount of time I need to spend outside of service appointments in discussion with them - leaving more of my downtime for me. Love this app and despite a few issues around increased functionality and options, would strongly recommend it to anyone in the industry.

Avantages

This software is so easy to use - easy enough that all of my clients thus far have been able to use it with minimal troubleshooting from me, and they all LOVE it, even the ones who were initially sceptical or just not as excited about the benefits of the app. On my end, the simplicity of the app and desktop software made it easy to jump into using quickly - a very minor learning curve. I don't have any employees at this time but if that day ever comes I feel really confident that it will be easy for anyone I hire to pick up and use this software.

Inconvénients

The one thing I have noted a couple of times is that the simplicity of the software does at times mean there are fewer options to for how you can use it. I checked into a couple of other similar platforms and was immediately overwhelmed by how many options were available to customize them to my own specific needs - so not having so many options was a selling point for me, but there have been times when I wished the app worked in ways that it simply does not yet. Having said that, the developers are awesome about requesting and listening to feedback from users, and they even have a system in place for users to publicly discuss and weigh in on potential changes - using the Trello website you can even see the updated progress that is being made towards implementing new options and changes. Also the developers are incredibly good about responding to any and all problems that might come up, no matter how small, in an almost shockingly short amount of time! So the customer service is another huge selling point.

Camille
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Needs some tweaking...

Publié le 27/05/2019

Won't be renewing if the annual fee & Braintree fees remain as high as they are.

Won't be renewing if the annual fee & Braintree fees remain as high as they are.

Avantages

I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.

Inconvénients

Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.

Réponse de Scout

Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns:

Pricing
Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares on the market.

Credit Card Fees
Credit card fees are currently not something we control. If you look at competing softwares, they generally all offer the same rates and that's because it's dictated by the payment processing companies. 2.9% + .30 is a standard across the industry. We are working with Braintree to negotiate lower rates in bulk, but it's not something that they budge on easily.

Other Functions
We can definitely always improve and will continue to do so. For alerts direct to your phone, the vast majority of customers take advantage of our email alerts.

Thank you!

Kasey
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Review of Scout

Publié le 23/06/2020

Avantages

I really like the email feature of Scout. I like how I can send certain emails to all my clients at the same time, or to certain ones as needed. The emails sent from Scout to my clients look very professional with my company colors and logo. I also love how you upload your service agreement and Scout keeps track of who signed / agreed and when. Unlike other pet service apps Scout allows you to write notes for the owner throughout the service rather than only after the service has been completed, and we can upload multiple photos for the owner to view. I find the "file vault" feature of Scout to be extremely helpful by keeping important documents organized, and it is easy to upload documents into each client's profile. Customer service has always been quick to respond and eager to help or answer any questions.

Inconvénients

There are a few features from Scout that I would like to see improve. It would be extremely helpful if there was a scout admin app so that we could approve / alter walks via an app rather than a link through safari. It would also be helpful to get push notifications on our phone for appointment requests in addition to receiving an email. I've also had trouble with the billing process. As the administrator I would like to see exactly what my client is going to be billed as soon as the service is scheduled. I would like to be able to bill them before the service is over because as a pet sitter I require 50% payment ahead of time for certain services. At a meet and greet a client also tried to input their payment information and kept getting an error message. I had to allow for an alternate payment method just so the client could sign into Scout and I could show them how to schedule an appointment, etc. One last suggestion would be to have a website that allows clients to make appoints because several older clients prefer to use a computer rather than a smart phone. As of right now those without smart phones have to contact the administrator via phone or email and the administrator has to go into Scout and create the appointment for the client.

Matt
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Super simple to use. Quick to setup. It just works, so we don't have to.

Publié le 11/06/2018

Avantages

This software seems like it was built for us. We have been doing sitting/walking since 2001, so have learned some lesson along the way. Most experienced companies are learning the same lessons and then mitigating them in one of a few ways. Scout is great because it's clear they have learned these same lessons and take you right to the solutions that matter.

Here are the heavy hitters for us that Scout "just does".
Employee issues (scheduling/availability, payroll/commissions, accountability/quality assurance). Logistics (home access details, workflow, job assignment).
Customer (auto-invoicing, auto-billing, walk status, walker location, request appointments, electronic agreements, etc).

What this means is that we can reduce manual effort which both increases accuracy as well as free up time to focus ON the business instead of IN the business.

In addition to these awesome software features, it is dead simple to use and the support team is spectacular. New releases are happening constantly and they come directly from customer feedback.

Inconvénients

Right now it requires two apps (one for customers and one for walkers) while only allowing administrative access via webpage. It would be nice to have a web interface for customers and administrative duties, and then consolidate to a single app (while also adding administrative functions).

From our communications with the dev team, this is going to be a part of one of their big releases, so I guess this "Con" will be short-lived anyway.

Réponse de Scout

Matt, thank you for the amazing review! We really appreciate it!

Afficher 5 avis sur 89 Lire tous les avis

Scout - FAQ

Voici quelques-unes des questions fréquentes sur Scout.

Types de licences disponibles pour Scout :

  • À partir de : 25,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Scout :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Scout est disponible :

anglais

Appareils pris en charge par Scout :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Scout :

Google Calendar, Gusto, Microsoft Outlook, Stripe, Xero, Zapier

Ressources d'aide disponibles pour Scout :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Scout.