--- description: Smith.ai : qu'en pensent les utilisateurs ? Lisez les avis sur Smith.ai, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smith.ai - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [Smith.ai](/software/119823/smith-ai-live-website-chat) # Smith.ai Canonical: https://www.getapp.fr/software/119823/smith-ai-live-website-chat Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/119823/smith-ai-live-website-chat?page=2) > Smith.ai Live Chat avec chatbot optimisé par IA (intelligence artificielle) est un moyen rapide et convivial de capter et de convertir les leads du site web 24 h/24, 7 j/7. > > Conclusion : 49 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 49 Avis | | Simplicité d’utilisation | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Smith.ai - **Pays**: Palo Alto, É.-U. - **Entreprise fondée en**: 2015 ## Contexte commercial - **Prix à partir de**: 0,00 $US - **Type de licence**: (Version gratuite disponible) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais, espagnol - **Pays disponibles**: Canada, Mexique, États-Unis ## Fonctionnalités - A/B Testing - AI Copilot - API - Accès mobile - Actions découlant d'un événement - Aide contextuelle - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - Analyse des tendances - Analyse prédictive - Autoresponders - Autorisations basées sur les rôles - Bot pré-configuré - CRM - Campagnes multiples - Champs personnalisables - Chat et messagerie - Chat proactif - Chatbot ## Intégrations (68 au total) - 800.com - 8am LawPay - AccuLynx - Actionstep - Acuity Scheduling - Agile CRM - Airtable - AppointmentCore - Appointy - Apptoto - Calendly - CallRail - Capsule - Clio - Confido Legal ... et 53 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de génération de leads](https://www.getapp.fr/directory/1047/lead-generation/software) - [Logiciels de gestion des leads](https://www.getapp.fr/directory/339/lead-management/software) - [Logiciels de predictive lead scoring](https://www.getapp.fr/directory/678/predictive-lead-scoring/software) - [Logiciels de prospection](https://www.getapp.fr/directory/1001/lead-capture/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18812 reviews) 2. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1789 reviews) 3. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4094 reviews) 4. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1728 reviews) 5. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3487 reviews) ## Avis ### "Great support and easy setup" — 5.0/5 > **Kyle** | *11 mai 2020* | Services juridiques | Taux de recommandation : 9.0/10 > > **Avantages**: Setup was incredibly easy and the support to help do so was top notch. > > **Inconvénients**: There's no way to have local staff ran the chat box, only remote receptionists and bots. ----- ### "Outstanding Option for CX Help" — 5.0/5 > **RJ** | *17 février 2021* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights \& weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads. > > **Inconvénients**: It took some time to set up the Q\&A portion initially, but it was well worth it. > > The team has been helpful, responsive, and has helped with everything along the way. ----- ### "Smith AI Saves the Day" — 5.0/5 > **Jose** | *31 août 2026* | Cabinet d'avocats | Taux de recommandation : 10.0/10 > > **Avantages**: I can focus on legal work while also having professional receptionists answer my business phone, greet new and existing clients, and complete intakes, which I can then review later on and follow up. > > **Inconvénients**: There is nothing I do not enjoy about this company. Working with them has been great so far\!\!\!\!\!\!\!\!\!\! > > Smith AI’s service has allowed my business to grow, while I continue to focus on delivering outstanding legal representation for my current clients. ----- ### "Don’t wait any longer - hire them \!" — 5.0/5 > **Christine** | *20 juin 2020* | Cabinet d'avocats | Taux de recommandation : 10.0/10 > > **Avantages**: Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more\! > > **Inconvénients**: Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more\! > > Exceptional customer service\! They are always available if I have questions and they’re always reliable when assisting my clients and leads. ----- ### "Smith.ai is a client lead generating machine\!" — 5.0/5 > **Neal** | *10 septembre 2020* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: After reviewing various automated chat solutions we advised our client to use Smith.ai as the best solution for their needs. It was simple to implement and had minimal impact on the speed of the website. The interface was easy to modify for visitors. > > **Inconvénients**: It needs an easier way to white label the service. > > Smith.ai has provided an average of 50 new client leads a month since we added the service to the website. The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value. ----- Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/119823/smith-ai-live-website-chat?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/119823/smith-ai-live-website-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Données structurées