--- description: HubSpot Service Hub : qu'en pensent les utilisateurs ? Lisez les avis sur HubSpot Service Hub, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HubSpot Service Hub - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [HubSpot Service Hub](/software/119575/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.getapp.fr/software/119575/hubspot-service-hub Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/119575/hubspot-service-hub?page=2) > HubSpot Service Hub est une plateforme de service client basée sur le cloud qui vise à simplifier les processus de gestion des requêtes des clients et à améliorer leur engagement. Elle permet aux utilisateurs de discuter avec les clients via une messagerie instantanée, des communications client individuelles, des bots conversationnels et bien plus encore. > > Conclusion : 193 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 193 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: HubSpot - **Pays**: Cambridge, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Prix à partir de**: 15,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, italien, japonais, norvégien, néerlandais, polonais, portugais, suédois, thaï - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Brésil, Canada, Danemark, Espagne, Finlande, France, Inde, Irlande, Japon, Malaisie, Mexique, Norvège, Nouvelle-Zélande, Pays-Bas, Philippines, R.A.S. chinoise de Hong Kong et 5 de plus ## Fonctionnalités - AI Copilot - API - Accès mobile - Actions découlant d'un événement - Alertes de compte - Alertes/Notifications - Alerts/Escalation - Analytique - Authentification unique - Automatisation du marketing - Autoresponders - Base de données de clients - Base de données de contacts - CRM - Champs personnalisables - Chat en temps réel - Chat et messagerie - Chat proactif - Chatbot - Communication multicanal ## Intégrations (97 au total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... et 82 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels de Customer Success](https://www.getapp.fr/directory/959/customer-success/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18816 reviews) 2. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1729 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) ## Avis ### "Best Service Hub to use" — 5.0/5 > **Pedro** | *9 octobre 2023* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: - Ticket management -\> Being able to assign tickets to random support owners is awesome- Pipeline management -\> The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -\> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies) > > **Inconvénients**: - Pay per seat instead of pay per team. As we get more and more members, it can be a bit pricy ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 mai 2025* | E-learning | Taux de recommandation : 7.0/10 > > **Avantages**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Inconvénients**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "HubSpot Service Hub is not a mature product - Stay away if you can" — 2.0/5 > **Sergio** | *25 janvier 2023* | Fabrication électrique/électronique | Taux de recommandation : 0.0/10 > > **Avantages**: I like that it is connected with the CRM (which we use for sales and martketing). This is the main reason why we looked into it in the first place. > > **Inconvénients**: The Customer Portal that my customers see is very poor quality compared to similar tools. The interface is not customizable at all. You cannot even let the customer see in the overview of the tickets who is servicing his/her requests. I have found multiple bugs and I was told "We know. We do not have a timeline to fix this". Customers cannot even embed a picture in a message. The list could go on and on. > > I am extremely disappointed. ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 décembre 2024* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Inconvénients**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "The best CRM product we used." — 5.0/5 > **Hailey** | *16 août 2023* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude. 30,000 feet as we collect reports of the overall support experience. Of our customers. Additional features like feedback surveys are essential for measuring business success. I use Hubspot to manage requests and communicate via chatbots and I am very impressed with the platform. The interface is intuitive and user-friendly, making it easy to navigate and get things done quickly. > > **Inconvénients**: Frustrated when there is only one ticket holder or it is difficult to assign collaborators. Sometimes some people have to work on several projects and it is difficult to know who is doing what. > > I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting. ----- Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/119575/hubspot-service-hub?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/119575/hubspot-service-hub) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées