HubSpot Service Hub is a cloud-based customer service platform, which is designed to simplify processes for managing customer queries and improving client engagement for businesses of all sizes. It allows users to connect with customers through live chat, one-to-one customer communications, conversational bots, canned responses and more.
Key features of HubSpot Service Hub include customer feedback, surveys, insights, reporting, alerts, a customer database, knowledge base, goal management, and team email aliases. Businesses can use the platform to quickly answer customer queries by sending help documentation, recording short videos and creating custom email templates based on specific queries. It comes with an unified inbox, which records all communication and provides a full history of customer service for other representatives to refer to in similar cases.
With automated customer marketing emails and a searchable knowledge base, HubSpot Service Hub enables businesses to retain customers through streamlined, self-service access to case resolutions. It facilitates integration with several third-party applications such as Salesforce, HelloSign, Slack, GoToWebinar, CallRail, Typeform, Hotjar, Klipfolio, Lucky Orange, and more.
Avantages
HubSpot is a user-friendly application that is easy to navigate and with a platform intuitive for users. The service hub makes it a simpler process to connect with clients and follow up ticket tracking. There are three parts to the hub: client feedback, tickets for a help desk experience, and knowledge base to provide resources for clients.
Inconvénients
It's available only through the upgrade to service professional and not currently available through our Enterprise subscription.
Cloud-based customer service solution for firms of all sizes
Avantages
Creating tickets in Hubspot is super easy! You can create them right from an email or chat that has come in. You can add in different boards and deadlines for each ticket. Customer support made it easy to setup and understand. Any emails, chats, phone calls, tickets, etc. are all accessible when you are on a customer's profile.
Inconvénients
I don't really have anything negative to say about this software! The only thing is it can be pricey for smaller businesses but it's worth it.
Cloud-based customer service solution for firms of all sizes
Avantages
Hubspot succeeds in pulling together everything you need to manage your customers and run your business
Inconvénients
A little complicated and duanting, but the sales people are happy to help.
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub starts at $400/month. Contact HubSpot for more information.
• Turn customers into promoters with communication tools for carrying out conversational, contextual, interactions.
• Facilitate collaboration through the Conversations inbox which gives all team members a contextual overview of a customer's history and previous interactions.
• Turn chats and emails into actionable tickets which can be prioritized, categorized, and tracked, in order to facilitate end-to-end customer service.
• Aid customers with self-service resolutions by creating a custom Helpdesk and knowledge base for customers to access online.
• Utilize HubSpot Service Hub's feedback and advocacy tools to gather insight into customer sentiment and identify areas for improvement.
Voici quelques-unes des questions fréquentes sur HubSpot Service Hub.
Types de licences disponibles pour HubSpot Service Hub :
À partir de: 400,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
HubSpot Service Hub starts at $400/month. Contact HubSpot for more information.
Fonctionnalités du logiciel HubSpot Service Hub :
Utilisateurs habituels du logiciel HubSpot Service Hub :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles HubSpot Service Hub est disponible :
anglais
Types de licences disponibles pour HubSpot Service Hub:
Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par HubSpot Service Hub.
Applications s'intégrant à HubSpot Service Hub :
Brilliant Assessments, CallRail, GoToWebinar, Justuno, Salesforce Sales Cloud, Shopify, SurveyMonkey, Unbounce, Woopra, Wordpress
Ressources d'aide disponibles pour HubSpot Service Hub :
FAQ, Base de connaissances, Support en ligne, Support téléphonique
The service hub allows you to focus on areas that require your expertise, while allowing you to use HubSpot to organize your marketing goals and strategies. They make it so much easier to meet client expectations and stay on top of marketing trends.