GiveSmart

Gesture's software is user-friendly, fun to utilize and has a clean, professional look. I thoroughly appreciate Gesture's frequent software updates. They are continuously in search of even better ways to improve upon the customer experience, which they communicate through their Gesture Innovation Center emails. I believe that they value customer opinions and implement suggestions, accordingly. As an event planner, other companies often approach me, but none offer the experience Gesture has given my clients over the years. Our account manager, Allie Erickson is on top of our every need, patient, accessible, friendly and helpful. Our on-site manager is thoughtful, communicative, professional and kind. The Gesture team is trustworthy, diligent and fully dedicated to their customers. Every year, our attendees highly rate Gesture in our post-event survey. We have remained loyal to Gesture for many years and will continue for many more to come.

I would like to remain logged onto the system longer, but I understand that the system logs me off for security purposes. I really don't have any complaints.

GiveSmart is a great platform for events -- either DIY or staffed by their team. I've worked with them for many years in three different organizations. They are solid, professional and goal-focused.

There are some limitations with customization for displays, but that's minor, in my opinion.

I liked the ability to manage event registration, seating, and event fundraising in one place.
I liked that sponsors, vendors, volunteers, and attendees could all have their own registration page for the same event.

We did not use the Auction component and actually opted for pen and paper after realizing the Givesmart Auction functionality. It does not look appealing or feel easy-to-shop for an attendee who is immersing in the software during the event.
There was almost NO customization available for fundraising for units of impact as opposed to dollar amounts. The user (me) had very little ability to redefine an event attendee's experience on the platform. I had to spend weeks if not months requesting very simple changes to the giving forms.

My experience with customer support was poor. They would reach out to me a few weeks before my event to see if I was using all the software features available and push me to integrate them that late in the project. There seemed to be no consideration for the user and where they are in the planning process versus what sales objectives they needed to accomplish before my renewal period arrived.

I like that you can have multiple photos per auction item as well as items can be in more than one Category! These are GREAT features that separate their product from others.

The price is a bit too high for a lot of my clients, especially if its for a one off event.