SolarWinds Passportal

SolarWinds Passportal

Encrypted cloud-based, automated password protection

4.5/5 (43 avis)

SolarWinds Passportal - Présentation

SolarWinds Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.

Passportal’s credential injection ensures that connection to customer devices, applications, and networks is rapid and secure. Incident resolution times can be reduced by removing the need for technicians to search for credentials, and new credentials can be automatically captured in the vault to provide instant access to all authorized technicians.

Passportal also allows users to control devices, application, and network access through multi-factor authentication, and manage passwords with automation of routine password changes, elimination of password reuse, and generation of strong passwords. All relevant knowledge can be shared within a single platform, with MSP-proven standards to simplify documentation processes. Users can also monitor credential usage and meet compliance requirements by reporting audit-level proof points.

Prix

À partir de
70,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Europe et 5 autres, Allemagne, Amérique latine, Mexique, Afrique et Moyen-Orient, États-Unis

Langues

anglais

SolarWinds Passportal - Avis

Note globale
4.5/5
93% d'avis positifs
21
Excellent
19
Très bien
3
Moyen
0
Médiocre
0
Horrible
Utilisateur vérifié
Traduire avec Google Translate

Has potential but not there yet

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 25/07/2019
Provenance de l'avis : Capterra

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.

Avantages

The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Inconvénients

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.

The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10
Jason P.
Traduire avec Google Translate

Zero Complaints

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 25/07/2019
Provenance de l'avis : Capterra

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.

I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Avantages

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Inconvénients

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Kendall P.
Traduire avec Google Translate

Great Product

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 25/07/2019
Provenance de l'avis : Capterra

This software has been a life saver in terms of saving time and money. I would highly recommend it.

Avantages

I really like that all my clients information is readily available in 1 place. I don't have to hunt through pages of documentation to find a password, IP address, how to article or anything. All information is laid out in a standard format

Inconvénients

the integration with ConnectWise Automate and Control seems a little delayed. and sometimes doesn't show up at all if the serial number isn't populated in Automate.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Michael M.
Traduire avec Google Translate

Very happy with Passportal

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 25/07/2019
Provenance de l'avis : Capterra

Avantages

It forced us to develop good habits. We previously documented in the site config section of autotask which was functionally no different than a notepad file. Passportal's structure of templates and linking forces us to put in more information which leads to better notes.

Inconvénients

There are some customization aspects which are still lacking, but are on the roadmap.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Jay A.
Traduire avec Google Translate

Best tool in our arsenal

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 25/07/2019
Provenance de l'avis : Capterra

We work with dozens of tools and passportal has easily been the most useful one. We have had to call in for technical support twice and both times our issues were handled on the first call.

Avantages

Our passwords are secure and we have the ability to share those passwords as needed to clients. Password management has always been a nightmare but now it couldn't be easier

Inconvénients

We add our client domains in and have the ability to see expiration dates but there is no way to run a report on all domains to see all expiration in one view.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

SolarWinds Passportal - Prix

À partir de
70,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Contact SolarWinds Passportal for pricing information and to request a product demo.

SolarWinds Passportal - Fonctionnalités

  • Audit
  • Authentification à 2 facteurs
  • Contrôle d'accès
  • Gestion de la conformité
  • Gestion des mots de passe
  • Piste d'audit
  • Sécurité des applications

  • API
  • Alertes et remontée des problèmes
  • Authentification
  • Authentification unique
  • Gestion des autorisations
  • Intégration de tiers
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Surveillance en temps réel
  • Sécurité SSL
  • Sécurité des sites web
  • Tableau de bord d'activités

Plus d'informations sur SolarWinds Passportal

SolarWinds Passportal - Principales fonctionnalités

  • Application Security
  • Audit Trail
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Document Assembly
  • Document Indexing
  • Document Storage
  • Password Management
  • User Management
  • Version Control

SolarWinds Passportal - FAQ

Voici quelques-unes des questions fréquentes sur SolarWinds Passportal.

Q. Quels sont les types de licence disponibles pour SolarWinds Passportal ?

Types de licences disponibles pour SolarWinds Passportal :

À partir de: 70,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Contact SolarWinds Passportal for pricing information and to request a product demo.

Q. Quelles sont les principales fonctionnalités du logiciel SolarWinds Passportal ?

Fonctionnalités du logiciel SolarWinds Passportal :

  • Application Security
  • Audit Trail
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Document Assembly
  • Document Indexing
  • Document Storage
  • Password Management
  • User Management
  • Version Control

Q. Qui utilise SolarWinds Passportal ?

Utilisateurs habituels du logiciel SolarWinds Passportal :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues SolarWinds Passportal est-il disponible ?

Langues dans lesquelles SolarWinds Passportal est disponible :

anglais

Q. Quels sont les types de licence disponibles pour SolarWinds Passportal ?

Types de licences disponibles pour SolarWinds Passportal:

Abonnement

Q. SolarWinds Passportal prend-il en charge les appareils mobiles ?

Appareils pris en charge par SolarWinds Passportal :

Android, iPhone

Q. Avec quelles applications SolarWinds Passportal peut-il s'intégrer ?

Applications s'intégrant à SolarWinds Passportal :

Autotask, Auvik, ConnectWise Automate, ConnectWise Control, ConnectWise Manage, Continuum, NinjaRMM, Office 365, SolarWinds RMM

Q. Quelles sont les ressources d'aide disponibles pour SolarWinds Passportal ?

Ressources d'aide disponibles pour SolarWinds Passportal :

Support en ligne, Support téléphonique