SolarWinds Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.
Passportal’s credential injection ensures that connection to customer devices, applications, and networks is rapid and secure. Incident resolution times can be reduced by removing the need for technicians to search for credentials, and new credentials can be automatically captured in the vault to provide instant access to all authorized technicians.
Passportal also allows users to control devices, application, and network access through multi-factor authentication, and manage passwords with automation of routine password changes, elimination of password reuse, and generation of strong passwords. All relevant knowledge can be shared within a single platform, with MSP-proven standards to simplify documentation processes. Users can also monitor credential usage and meet compliance requirements by reporting audit-level proof points.
Avantages
The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.
Inconvénients
It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.
The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.
Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.
I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!
Avantages
Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!
Inconvénients
As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.
This software has been a life saver in terms of saving time and money. I would highly recommend it.
Avantages
I really like that all my clients information is readily available in 1 place. I don't have to hunt through pages of documentation to find a password, IP address, how to article or anything. All information is laid out in a standard format
Inconvénients
the integration with ConnectWise Automate and Control seems a little delayed. and sometimes doesn't show up at all if the serial number isn't populated in Automate.
Avantages
It forced us to develop good habits. We previously documented in the site config section of autotask which was functionally no different than a notepad file. Passportal's structure of templates and linking forces us to put in more information which leads to better notes.
Inconvénients
There are some customization aspects which are still lacking, but are on the roadmap.
We work with dozens of tools and passportal has easily been the most useful one. We have had to call in for technical support twice and both times our issues were handled on the first call.
Avantages
Our passwords are secure and we have the ability to share those passwords as needed to clients. Password management has always been a nightmare but now it couldn't be easier
Inconvénients
We add our client domains in and have the ability to see expiration dates but there is no way to run a report on all domains to see all expiration in one view.
Contact SolarWinds Passportal for pricing information and to request a product demo.
Voici quelques-unes des questions fréquentes sur SolarWinds Passportal.
Types de licences disponibles pour SolarWinds Passportal :
À partir de: 70,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Non disponible
Contact SolarWinds Passportal for pricing information and to request a product demo.
Fonctionnalités du logiciel SolarWinds Passportal :
Utilisateurs habituels du logiciel SolarWinds Passportal :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles SolarWinds Passportal est disponible :
anglais
Types de licences disponibles pour SolarWinds Passportal:
Abonnement
Appareils pris en charge par SolarWinds Passportal :
Android, iPhone
Applications s'intégrant à SolarWinds Passportal :
Autotask, Auvik, ConnectWise Automate, ConnectWise Control, ConnectWise Manage, Continuum, NinjaRMM, Office 365, SolarWinds RMM
Ressources d'aide disponibles pour SolarWinds Passportal :
Support en ligne, Support téléphonique
We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.