SolarWinds Passportal

SolarWinds Passportal

Protection des mots de passe automatisée et cryptée basée sur le cloud

4.4/5 (81 avis)

SolarWinds Passportal - Présentation

SolarWinds Passportal + Documentation Manager est une solution de protection des mots de passe basée sur le cloud conçue pour les prestataires d'infogérance. Elle permet aux utilisateurs de stocker, gérer et récupérer des informations d'identification grâce à l'automatisation du changement de mot de passe, à l'injection d'informations d'identification, à l'audit, au reporting et aux capacités de documentation client privilégiée.

L'injection d'informations d'identification de Passportal garantit que la connexion aux appareils, applications et réseaux clients est rapide et sécurisée. Les temps de résolution des incidents peuvent être réduits en supprimant l'obligation pour les techniciens de rechercher des informations d'identification, tandis que les nouvelles informations d'identification peuvent être automatiquement saisies dans le coffre pour fournir un accès instantané à tous les techniciens autorisés.

Passportal permet également aux utilisateurs de contrôler les appareils, l'application et l'accès au réseau via l'authentification multifacteurs et de gérer les mots de passe avec l'automatisation des modifications de mot de passe habituelles, l'élimination de la réutilisation de mot de passe et la génération de mots de passe forts. Toutes les connaissances pertinentes peuvent être partagées au sein d'une seule plateforme, avec des normes éprouvées par les prestataires d'infogérance pour simplifier les processus de documentation. Les utilisateurs peuvent aussi surveiller l'utilisation des informations d'identification et respecter les exigences de conformité en signalant des points de preuve de niveau audit.

Prix

À partir de
70,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Europe et 5 autres, Allemagne, Amérique latine, Mexique, Afrique et Moyen-Orient, États-Unis

Langues

anglais

SolarWinds Passportal - Avis

Note globale
4.4/5
93% d'avis positifs
40
Excellent
35
Très bien
6
Moyen
0
Médiocre
0
Mauvais
Andrew F.
Traduire avec Google Translate

Pretty good so far.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 07/10/2019
Provenance de l'avis : Capterra

Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Avantages

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Inconvénients

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator.

Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Utilisateur vérifié
Traduire avec Google Translate

Has potential but not there yet

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 25/07/2019
Provenance de l'avis : Capterra

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.

Avantages

The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Inconvénients

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.

The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10
Jason P.
Traduire avec Google Translate

Zero Complaints

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 25/07/2019
Provenance de l'avis : Capterra

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.

I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Avantages

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Inconvénients

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Kyle B.
Traduire avec Google Translate

Passportal has organize and streamlined my MSP

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 26/09/2019
Provenance de l'avis : Capterra

Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!!

Avantages

I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!!

Inconvénients

The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Kendall P.
Traduire avec Google Translate

Great Product

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 25/07/2019
Provenance de l'avis : Capterra

This software has been a life saver in terms of saving time and money. I would highly recommend it.

Avantages

I really like that all my clients information is readily available in 1 place. I don't have to hunt through pages of documentation to find a password, IP address, how to article or anything. All information is laid out in a standard format

Inconvénients

the integration with ConnectWise Automate and Control seems a little delayed. and sometimes doesn't show up at all if the serial number isn't populated in Automate.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

SolarWinds Passportal - Prix

À partir de
70,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

SolarWinds Passportal - Fonctionnalités

  • Audit
  • Authentification à 2 facteurs
  • Contrôle d'accès
  • Gestion de la conformité
  • Gestion des mots de passe
  • Piste d'audit
  • Stockage sécurisé des données

  • API
  • Alertes et remontée des problèmes
  • Authentification
  • Authentification unique
  • Gestion des autorisations
  • Gestion des stratégies
  • Intégration de tiers
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Surveillance en temps réel
  • Sécurité SSL
  • Tableau de bord d'activités

SolarWinds Passportal - FAQ

Voici quelques-unes des questions fréquentes sur SolarWinds Passportal.

Q. Quels sont les types de licence disponibles pour SolarWinds Passportal ?

Types de licences disponibles pour SolarWinds Passportal :

À partir de: 70,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel SolarWinds Passportal ?

Nous n'avons pas d'informations sur les fonctionnalités de SolarWinds Passportal.

Q. Qui utilise SolarWinds Passportal ?

Utilisateurs habituels du logiciel SolarWinds Passportal :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues SolarWinds Passportal est-il disponible ?

Langues dans lesquelles SolarWinds Passportal est disponible :

anglais

Q. Quels sont les types de licence disponibles pour SolarWinds Passportal ?

Types de licences disponibles pour SolarWinds Passportal:

Abonnement

Q. SolarWinds Passportal prend-il en charge les appareils mobiles ?

Appareils pris en charge par SolarWinds Passportal :

Android, iPhone

Q. Avec quelles applications SolarWinds Passportal peut-il s'intégrer ?

Applications s'intégrant à SolarWinds Passportal :

Autotask, Auvik, ConnectWise Automate, ConnectWise Control, ConnectWise Manage, Continuum, NinjaRMM, NinjaRMM, Office 365, SolarWinds RMM

Q. Quelles sont les ressources d'aide disponibles pour SolarWinds Passportal ?

Ressources d'aide disponibles pour SolarWinds Passportal :

Support en ligne, Support téléphonique